Dean Optical's Online Review Report Card
4.5
Average Star Rating
283
Total Reviews
17
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Dean Optical received 86.9% positive feedback, with patients praising the friendly staff, thorough examinations, and knowledgeable service. However, 13.1% of the feedback was negative, primarily citing unnecessary tests and billing errors. Overall, the practice excels in patient care, yet needs to improve transparency and administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Dean Optical's Reviews
I used Dean for my eye needs for over a decade, I believe, through the retirement of several specific doctors. Was always happy with the flow of my appointments and my outcomes there. I've moved out of the area now and will miss my appointments at Dean (in that beautiful building).
Reviewed On Yelp
Great help from Kathy for an adjustment, thank you!
Reviewed On Google
I had an excellent experience with Dean Optical. I was able to make an immediate appt on the last day of the year which I was very grateful tor. The optometrist Dr. Charmi was very warm, friendly and professional. The staff Anna and the optician were very kind and helpful. No complaints at all. I've already told several people about my good experience and plan to return. 😊
Reviewed On Google
I’ve been a patron of Dean Optical for several years. I am impressed with their services and level of care. The staff and facilities are professional.
Reviewed On Google
I have been a patient for over a decade. Always amazing experience, great ophthalmologist, and glass services.
Reviewed On Google
Dr. Shiyarwala was wonderful. Fully explained everything thoroughly. Joyce Rosado was very helpful and very knowledgeable regarding glasses. I would happily recommend them to anyone.
Reviewed On Google
My husband and I have been going to Dean Optical for many years, and even though we've moved from Chicago, we still make it a point to get our annual exams there when we are in town. First, Dr. Charmi had big shoes to fill when Dr. DeLee retired, but she was absolutely amazing. She was very patient as we tried to figure out the best multi-focal contacts for my eyes, going through multiple test lenses to find the right fit. She took the time with me and discussed all the different options. She also counseled me on managing my glaucoma and offered to send my chart to my doctor at home. Not only was Dr. Charmi great, but her entire staff - especially Joyce - were super helpful. Joyce helped me pick out new glasses and came up with a solution to save me on shipping costs. She is the best! I highly recommend Dean Optical for all of your vision needs.
Reviewed On Google
Have been coming to Dean Optical for years-although the doctors have changed over, the friendly, professional and very helpful approach persists. Thank you!
Reviewed On Google
Doctor Charmi is nice and very thorough in her examination. I really like the way she explains things. All her staff are nice as well.
Reviewed On Google
Hands down this was the best appointment I've had with any doctor. Cathy at the front desk was so welcoming. Dr. Charmi was very patient with my questions, very transparent about what they were looking for/what the scans showed, what to look out for, next steps for my issues, etc. Ana was very helpful and transparent with the cost and insurance aspect of everything and patient while I waffled on making my decisions. Also Dr. Charmi was masked, as all doctors should be. HUGELY important. Another important thing I noticed from everyone was an absence of gendered forms of address or assumptions about what types of frames I would want to look at. I appreciated that SO much, and it might not even be an intentional thing on their end, but it was noticeable for me and made me feel even more comfortable here.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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