Dermatology Physicians Group's Online Review Report Card

Booked an appointment online, gave all my info (including insurance info), and was confirmed. Got there for my appt and they wouldn't see me because my insurance wasn't going through in their system. Why did they not check their system before making me do the trek out there? They claimed it was because I needed a referral which is not true - my insurance does not require referrals for specialists.

I went here years ago and now I get texts/calls saying I booked an appointment when I did not. I've called twice to say I never booked any appointments and they just say sorry. It's very weird and feels shady.

Absolutely terrible customer service - Dr Fox and Dr Carter left and they were the whole reason to go to this place. This is now now run by a Private equity shop so they see all customers as $ and cents walking in and out. The math works for them to flip the company in less than a decade for a profit if they squeeze as much customers through the door and spend 5 min a piece with them after making them wait over an hour. My toddler had to wait an hour to be seen, and last year, I waited 50 min for a skin check i scheduled in advance and the answer is always the same "we had complex issues this morning, we dont overschedule". And don't take my word for it - feel free to google Pinnacle Dermatology group - and the buyout in 2021. Here is an article from a dermatologist who shared Pinnacle's internal emails with the news: https://www.nbcnews.com/health/health-care/get-money-dermatologist-says-patient-care-suffered-private-equity-back-rcna9152 Here is an excerpt: " A former doctor at a private equity-owned dermatology chain alleges lost biopsies, overbooking and questionable quality control in the company-owned lab." Please entrust your care to other places - nothing against the doc and staff, issue is with the ownership and incentive structure that punishes the paying customer.

I took my teenage daughter here for acne. The doctor seemed dismissive and annoyed that we were there. She "prescribed" something that is on the shelf at Walgreens along with another medication from an apothecary that took 2 months to receive. A big no from me.

Beware if using for annual screening with United Healthcare. Pinnacle does not use the correct codes for United to cover what should be a fully covered visit.

I took my 15 month old son there to check his diaper rash and fungus infection. They were 15 min late to seeing him which is very hard for kids when the doctor doesn't respect patient time. Barely did any examination and forgot to prescribe the cream she told us to use. Never take your kids there, this is not a good pediatric dermatologist.

I decided to make sure I had the right time for today's routine annual appointment with Dr. Fox (who is terrific). I called the office, followed the prompts, spent some time on hold, and eventually cycled back to the original prompt. I tried pushing another button and ended up finally speaking to a human, who informed me that Dr. Fox had moved to Tennessee. So I need to launch yet another search for a laid back dermatologist who won't tell me to stay out of the sun (Dr. Fox is one such; I'll miss him). I might have hauled ass from Hyde Park to Bucktown in the middle of a work day for nothing.

The quality of care has drastically gone down since Dr. Fox has left. Not sure if it's a DPG policy or a Pinnacle policy but I received no notification that he had left the practice. The only way I was notified is because I tried to refill a prescription he had written me and the pharmacy reached out to the office who then called me to let me know he was no longer there. Red flag #1. Dr. Carter thankfully wrote me a script for a refill but they told me I needed to come in and see Dr. Carter to get a new script. So they essentially wanted me to come in for the same appointment twice in one year because they couldn't notify me that my provider left. Then when I call back about a month later, Dr. Carter has left the practice too. Red flag #2. I made an appointment with one of their new providers and the visit was honestly terrible. I have been an established patient at this office for 4 years and it was clear this doctor didn't even look at my chart. He basically wanted to switch up my entire skin care regimen because of some acne on my chin. That appointment was really the final straw in a series of very unprofessional and disappointing events. I only became a patient of this office because of Dr. Fox' reputation and now that he's gone I won't be returning.

I was checked in roughly on time. Was asked to change into a robe and then they diss appeared. After about 40 mins I walked out. No one. Same and checked in with me. This place has gone downhill under new ownership

I went in for skin tag removal. I have to say at first the office is very nice, and clean. The receptionist were nice enough. I saw Dr. Fox. Dr. Fox and his assistant is very nice, and was able to address my skin concerns that day with minimal pain and 1 week recovery. He did tell me insurance does not cover cosmetic surgeries and it would be out of pocket. I said fine and paid for it after my visit. My annoyance and reason for the 2 stars is for the horrible customer service post visit and non-transparent billing. 1 month later I get an auto-generated email saying I still owe $. I thought that was odd. I wrote them back and mentioned I had paid and that was the amount the doctor had said the service would be, so I was confused. The Business Manager: Ariana, called me back to say it was not covered under insurance, since its cosmetic and insurance wont cover the visit. She also said the additional charge was for the 10 minute doctor consult in answering my other skin questions. I was confused bc the doctor didn't say there would be other fees. She repeated her same reason three times, not listening to anything I was saying. At that time I was getting frustrated and said, "I understand what you are repeating but I paid the amount doctor told me it would cost, he didn't tell me there would be additional charges so it doesn't make sense. It sound like your office is double billing which is illegal." (Mind you I work in insurance) She continues to repeat herself even when I asked to speak to the manager and the doctor for further clarification. She said, dryily, "I am trying to explain to you and I am the manager". Annoyed I said I would look into it myself, and pay it after asking my insurance company. Come to find out it was deductible. Why didn't she just say that?! Hello!?! That is 30 minutes of my life I will never get back. Looooong review later. I would skip this place if you want to know how much you need to pay upfront.