Dermatology Physicians Group's Online Review Report Card

I was seen in this clinic, and I had one blood test drawn. Fast forward a few weeks, and I received a letter from Blue Cross noting that they won't cover the numerous tests that were done here. This clinic uses a lab called Verify Diagnostics, and they had billed my insurance company for numerous labs that weren't actually drawn. I called the billing department multiple times, spoke with the office manager (who quit a week later) and a nurse. They kept telling me they would fix the issue. Few months go by, and I receive a bill from Verify Diagnostic for over 1K. This place is not trustworthy, I don't know how they are performing this type of business as a medical practice but I won't be going back. Every time I call, I get the runaround and voicemail.

This was my first visit here and I was asked by all of their reminders to come in 15 minutes before my appointment time, so I made sure to do that. The front staff was great at check in and gave me a tablet to check in/put in my medical history/concerns. The Assistant brought me back to a room about 5 minutes past my appointment start time and reviewed/verified all of the info I put into the tablet, then asked me to change into a paper gown for my full body skin check. I then waited 20+ minutes for the Doctor to come in for the exam. Dr. Ibler was warm, professional, and thorough. I'm giving 4 stars because of the wait/lack of communication about the wait. It would've been different if someone checked on me/gave me a heads up that they were running behind, but they didn't. Parking is a bit difficult for this location - I recommend adding 5-10 minutes to your arrival time to find a decent spot.

Please do more research before scheduling with Pinnacle. I scheduled with a doctor but ended up with a PA who was extremely dismissive, harsh & judgemental. While she may be qualified, bedside manner needs a major improvement. I ended up cutting the appointment short and left without resolution. Another derm with excellent listening skills/bedside manner ended up correctly diagnosing/resolving my issue, which was misdiagnosed by the PA at Pinnacle. SMH I wish I didn't have to pay for this visit! What a waste of my time and money.

Booked an appointment online, gave all my info (including insurance info), and was confirmed. Got there for my appt and they wouldn't see me because my insurance wasn't going through in their system. Why did they not check their system before making me do the trek out there? They claimed it was because I needed a referral which is not true - my insurance does not require referrals for specialists.

I went here years ago and now I get texts/calls saying I booked an appointment when I did not. I've called twice to say I never booked any appointments and they just say sorry. It's very weird and feels shady.

Absolutely terrible customer service - Dr Fox and Dr Carter left and they were the whole reason to go to this place. This is now now run by a Private equity shop so they see all customers as $ and cents walking in and out. The math works for them to flip the company in less than a decade for a profit if they squeeze as much customers through the door and spend 5 min a piece with them after making them wait over an hour. My toddler had to wait an hour to be seen, and last year, I waited 50 min for a skin check i scheduled in advance and the answer is always the same "we had complex issues this morning, we dont overschedule". And don't take my word for it - feel free to google Pinnacle Dermatology group - and the buyout in 2021. Here is an article from a dermatologist who shared Pinnacle's internal emails with the news: https://www.nbcnews.com/health/health-care/get-money-dermatologist-says-patient-care-suffered-private-equity-back-rcna9152 Here is an excerpt: " A former doctor at a private equity-owned dermatology chain alleges lost biopsies, overbooking and questionable quality control in the company-owned lab." Please entrust your care to other places - nothing against the doc and staff, issue is with the ownership and incentive structure that punishes the paying customer.

I took my teenage daughter here for acne. The doctor seemed dismissive and annoyed that we were there. She "prescribed" something that is on the shelf at Walgreens along with another medication from an apothecary that took 2 months to receive. A big no from me.

Beware if using for annual screening with United Healthcare. Pinnacle does not use the correct codes for United to cover what should be a fully covered visit.

I took my 15 month old son there to check his diaper rash and fungus infection. They were 15 min late to seeing him which is very hard for kids when the doctor doesn't respect patient time. Barely did any examination and forgot to prescribe the cream she told us to use. Never take your kids there, this is not a good pediatric dermatologist.

The quality of care has drastically gone down since Dr. Fox has left. Not sure if it's a DPG policy or a Pinnacle policy but I received no notification that he had left the practice. The only way I was notified is because I tried to refill a prescription he had written me and the pharmacy reached out to the office who then called me to let me know he was no longer there. Red flag #1. Dr. Carter thankfully wrote me a script for a refill but they told me I needed to come in and see Dr. Carter to get a new script. So they essentially wanted me to come in for the same appointment twice in one year because they couldn't notify me that my provider left. Then when I call back about a month later, Dr. Carter has left the practice too. Red flag #2. I made an appointment with one of their new providers and the visit was honestly terrible. I have been an established patient at this office for 4 years and it was clear this doctor didn't even look at my chart. He basically wanted to switch up my entire skin care regimen because of some acne on my chin. That appointment was really the final straw in a series of very unprofessional and disappointing events. I only became a patient of this office because of Dr. Fox' reputation and now that he's gone I won't be returning.