Doctors Of Optometry - 900 West North Ave's Online Review Report Card

I've been visiting this location for several years now and the doctors are always wonderful and quick! However, I'm taking stars off due to the appointment system and the reception at the front desk during my latest visit. What I learned throughout my most recent experience is that the appointment reminders they send have the time you are supposed to see the doctor. In reality, you are supposed to be there 15 minutes before that time. Nowhere on the reminder emails or calendar invites generated from those say that. I was running late to the time on my email reminder and had to reschedule because I was in fact much later than the time I was supposed to be there for the pre-exam. When I brought this up at my rescheduled appointment to the front desk, they were quite dismissive. They said they call to confirm the correct time and they can't change the system. They half heartedly said they would pass along the feedback. It seems ridiculous to me that a system is setup this way and would lead to a lot of confusion. I understand that they may not personally be able to do anything about it, but they could have been more understanding. And then to boot, when I showed up 15 min before to my rescheduled appointment, they did not start the pre-exam until over 20 min later- so after the time I was supposed to see the doctor.

exceptional service and experience from top to bottom. dr was very clear and concise in explaining everything they were doing and testing. purchasing new eyewear was full of choices from all price ranges and the salesman was very educated and helpful as well as being very kind. highly recommend this location and it will from now on be my yearly go to for updated Optometry care.

I came in with a warranty letter from Ray-Ban, clearly issued by LensCrafters (luxottica) corporate, regarding my glasses that wouldn't charge. The associate referred me to the manager, Dennis, who didn't even take a moment to investigate. He dismissed the issue outright and told me I'd have to go back to the original store where I purchased them -- despite the letter stating otherwise. No effort to help, no courtesy, just a flat refusal. I ended up driving all the way to the River Forest location, where the staff was far more knowledgeable and respectful. They honored the warranty without hesitation and made the return process smooth and easy. If you're looking for accountability and customer service, I'd recommend skipping this location entirely.

Dr. Patel was excellent! Very clear in explanations and guidance.

Eye doctor excellent, thoughtful and thorough. I felt comfortable with her. The sales person Armani was a bit snippy and did not seem very engaged.

Poor customer service and rude staff. Armani's attitude was horrible. I will never go back to the North Ave location.

Very thorough eye exam and friendly staff who helped me pick out frames and lenses.

My long experience at the store, was accentuated by 2 things, the optometrist was having difficulty with her equipment, but prevailed, and MORE importantly, Armani was so wonderful to my husband and I that we purchased more than we had intended, and can’t praise how lovely and smart and helpful he was! We’re going to tell our family and friends to see him for all of their optical needs. He was terrific!

I don't usually leave bad reviews, but the sales associates at this store were very unhelpful and seemed bothered when I only had one or two questions about the VERY expensive eyewear I was buying. After I went, they did not upload or send me my prescriptions, I had to call four different days to get someone to answer from this location.

One of the guys that works there needs to work on his customer service. I can't remember his name is in African American. Had such a horrible experience with him other than that the rest of the staff are fine.