Doctors Of Optometry - Boulevard Towers South's Online Review Report Card

Never had a bad experience here! Excellent doctors and staff, very kind and knowledgeable.

The entire staff at Lenscrafters Michigan Ave. are knowledgeable professionals who have been at the location for years. Always warm, welcoming and extremely helpful. They go above and beyond expectations to make sure you get the most from your benefits and store promotions and that the fit is right for you.

Friendly and professional team. They made me fell comfortable, and explained insurance coverage and options before the visit, as well has helped me pick out a cute set of glasses. I would recommend going here if you’re near the loop!

I came in for a scheduled eye exam fully intending to purchase both glasses and contact lenses. Unfortunately, from start to finish, I experienced repeated behavior that made me feel dismissed, mocked, and unwelcome. Upon arrival, the front desk employee appeared skeptical when I stated I had an appointment. I had to repeat myself twice before clarifying that I was there for an eye exam. After I gave my name, he looked me up and down and spoke to me rudely, telling me there were “a lot of people ahead” of me and that I could “browse around, I guess,” despite my scheduled appointment. During pre-exam testing, another employee asked if I was getting out of work. I explained that I work next door and chose this location for convenience. Her response was, “Oh good, because if you’re drunk we can’t give you the eye exam.” This comment was shocking and completely inappropriate, as nothing I said or did suggested I was intoxicated. When I met with the doctor, she initially seemed pleasant, but throughout the exam she repeatedly giggled and made comments about my “teeny tiny” prescription. The comments felt mocking and dismissive, as if my vision concerns were not valid — even though I need corrective lenses to drive. While trying on trial contact lenses, the doctor corrected which eye the lens belonged to, had me remove and reinsert it, and then reversed her instruction, appearing distracted and careless during the process. When we exited the exam room, she handed me my prescription, again joked about my “teeny tiny prescription,” laughed, and walked away. Despite the doctor telling staff that I was interested in both glasses and contact lenses, another employee immediately said, “You’re not going to want to purchase lenses, right?” When I confirmed that I was interested and asked what time they closed, she rolled her eyes and said 6:30. I was made to wait over 10 minutes just to receive pricing for contact lenses, and the more questions I asked about packages, the more visibly annoyed the employee became. It felt as though she was waiting for me to give up and leave. Eventually, I decided to pay only for the exam, despite coming in fully prepared to purchase glasses and contacts. As I was leaving, I was not acknowledged at all, while other patients were warmly greeted. The contrast in treatment was very noticeable. This entire experience left me feeling that my presence — and my money — were not welcome here. The repeated dismissive comments, inappropriate assumptions, and lack of basic courtesy made this a deeply uncomfortable visit. I will not be returning, and I will not be recommending this business to others.

I've been in this location a few times for glasses adjustments and everyone is always so helpful & welcoming. I finally booked a new eye exam here. Amazing experience! The woman doing my initial exam was so sweet and helpful checking all of my glasses before my actual exam. The doctor was very kind, professional and thorough about my new script. Isabella helped me with finding some new designer frames. Great selection here !

LensCrafters is very accommodating. I was LATE for my appointment. Luckily for me, the customer for the appointment after mine came early. In effect, we traded places so I was able to see the Dr. The staff is very professional and knowledgeable! The eye exam is thorough. At the end of the exam, the Dr. asked if I had any questions. I appreciated this because sometimes questions don't come to mind until AFTER the exam is over. I've come to THIS location for my eye exam for over 20 years and will continue to do so in the future.

I love the staff, up-to-date technology, frame selections and convenient access to public transportation of Boulevard Towers South Lens Crafters. I also love the attention to satisfaction with prescription measurements and sale prices. Thank you!

I’ve been getting my eyes exam at this location for over two decades and the service has not disappointed! Thorough, courteous and efficient. Highly recommended!

Friendly and very professionale and knowledgeable staff

Great experience and Dr. Patel is friendly, professional and very informative. I was skeptical because this is big company. The staff were also professional and helpful. I would definitely recommend her and this location for your eye care needs in downtown Chicago.