Downtown Dental - Loop's Online Review Report Card
Downtown Dental - Loop
4.6
Average Star Rating
1999
Total Reviews
36
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
Review Summary
Downtown Dental received 90.2% positive feedback, with patients praising the friendly and professional staff, modern office, and thorough cleanings. However, 9.8% of the feedback was negative, primarily citing scheduling issues, insurance mix-ups, and communication problems. Overall, the practice is valued for its efficient care yet needs better administrative coordination.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Downtown Dental - Loop's Reviews
This place cured my fear to go to a dentist. Easy to make an appointment for, communicative, transparent. I’d recommend this place for my friends in Chicago!
Reviewed On Google
Muy servicio todo el personal muy amable regresaré otra ves con ellos
Reviewed On Google
My Hygienist T. Johnson was very thorough and I had a very good experience. I haven’t been here in a while but my dentist Dr Ahmed remembered me and my issues. Very good teamwork. I’m scheduled for my next cleaning and will call for other work.
Reviewed On Google
We were patients of Downtown Dental for 7 years and toward the end, it was a joke: - Constant dentist/dental hygienist turnover - Constant upselling and non-stop texts to book appointments - My husband's permanent retainer that they bonded and broke within a week. After they replaced it, it cracked again within a week. After a 2nd bonding, it fell off. They never referred him to an orthodontist. The quality nosedived after the practice was sold to a private equity firm. Thanks, private equity, for ruining a perfectly good dental practice!
Reviewed On Yelp
Hello, I'm new in town. Do you speak Spanish or offer translation services at your office? Thank you.
Reviewed On Google
Booked a new patient appointment online a few weeks in advance, got MANY confirmation emails/texts across may days (including a day-of reminder), only to discover after arriving that I’m not in their system somehow? Huge waste of time.
Reviewed On Google
Everything was great. I do need to go back for a filling and a crown. Thanks for letting me know.
Reviewed On Google
Don't beg for an appointment; you are an important client, and they work—and put food on their tables—thanks to you. I called them more than 15 times—with the insurance agent waiting on the other end of the line each time—and they kept putting me on hold. I was never able to schedule an appointment because they were unable to validate my insurance. They offer no solutions; if this is how things start out, I dread to imagine what the actual service must be like.
Reviewed On Google
Ask for Ken the dental hygienist. He works very quickly and got all of the staining off my teeth. I drink a lot of coffee and tea so it’s not easy.
Reviewed On Google
Good experience most of the time (a lot of employee turnover, especially since COVID) but it has been impossible to get my records after I moved, which is very concerning. I also had issues with a recommended procedure (root canal) which was misdiagnosed. So good effort, but the details didn't always play out as well.
Reviewed On Yelp
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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