Goldcoast Medspa's Online Review Report Card

My mom has been coming to Gold Coast Medical Spa for the past two years, and she absolutely loves it. Every time she visits me from Canada, scheduling her appointment is a must. The team always provides such thoughtful, high‑quality care. Thank you for making every visit special for her.

3/31 Response from spa is beyond disgusting. I suffered chemical burns January 17th that caused scarring on face and neck. My dermatologist confirmed this. I called the MedSpa and they seemed upset and questioned why I saw my dermatologist and didn’t apologize…. 🤔 she was awful. I ended the call and never contacted them again. Nila from the spa calls on March 21st regarding my review, to offer treatment (photo of voicemail attached). I shared my dermatologist said I could try microneedling before resorting to laser treatments. So I accepted Nila’s post care offer, as they did this and should be responsible for treatments. I have been paying expensive copays, wearing layers for over 2 months and still not cleared. On 3/29, receptionist was very disrespectful. She told me I “shouldn’t want to come back and that she wouldn’t if she were me”… dr. Azine was also unnecessarily aggressive and disrespectful. She said “they did not want me to come in to see scars and they did not want to treat me.” Days after asking me to come in… The “doctor” that owns the spa, left a response riddled with lies and defamation. Stating I lied and my injury is “fraud”, I was not available, I am “STRAIGHT OUT LYING”, and called me a “con artist”, for accepting an offer they made. I have photos and doctor’s treatment notes and claiming that I’m paying $100 dermatologist copays and prescriptions to get a $100-$150 “freebie” from the spa is moronic. 3/28 update Dr. Heydarpour. Your receptionist and Dr. Azine both asked me “why would you even want to come back here, that’s insane”…”I wouldn’t come back here!” They said this multiple times. They repeatedly cut me off when I was speaking and said I should not come back for corrective treatments for the chemical burns I suffered by your staff. They were clear they do not want to offer anything to resolve the scarring. This is days after Nila at your spa contacted me to offer corrective treatments…? I agreed to come in and bring pictures to discuss alternative, safer options instead of another peel. Nila then said I needed a letter from my dermatologist to come in. Why?? We are not doing another peel, your spa didn’t have clearance from a dermatologist to perform the first peel. The dermatologist also mentioned that you are supposed to a medical director on staff who would assess and make recommendations… The conversations I had this week were completely contradictory and combative and only added insult to injury. Dr. Azine cut me off multiple times during the call and said I was unwilling to let them see the spots and the photos… That’s exactly what was being scheduled and I found the the comment/ accusation asinine. According to your receptionist, the dates Nila gave for treatment options were dates she didn’t even actually work… I have no idea why your office even contacted me this week about a follow treatment if there is no genuine intention of doing so. Your staff certainly seemed far more interested in aggressively dissuading me from accepting the resolution you offered just days before. Why waste my time? This behavior just made things worse. I have financial damages in addition to the long term skin injuries and your team has wasted my time with no real intention of providing any resolutions. What I experienced this week was completely disingenuous and unprofessional. Your team did nothing but contradict themselves while being unnecessarily aggressive and disrespectful in the process. Original complaint: Had a peel done here on face and neck and experienced a chemical burn. My doctor confirmed it is a chemical burn that will take up to 2-3 months of prescription treatments to clear. Will have to hide areas for months and wish I had never come here. I called to let the spa know and the woman questioned why I went to see my doctor. She didn’t offer to refund the treatment despite being the reason that I’ve had to pay for doctor’s visits and prescriptions that already cost more than the peel itself. Not to mention that the areas have to be covered for months. No apology.

-They do try to upsell you products and have tipping options. She kept pointing out my facial hair. At one point there smelt like marijuanna though that could have been another patient rather than a staff. I found out I prefer regular medical places. Overall though the chemical peel went smoothly priced around $220? They do offer free consults.

I booked a dermaplane service by Neela prior to my 50th birthday party. The facilities are elegant and comfortable. The service and results were excellent. Neela provided detailed care and thoughtful knowledge throughout the service. I was very pleased with the overall experience and results. Thank you very much and I hope to be booking here again soon! I would highly recommend this medspa!

I have been having a great experience at GoldCoast Medspa. Neela is great and after many years of trying different lasers, I am finally seeing results!

I just moved to Chicago from the East Coast and have tried laser multiple times without getting good results! The gentle max pro machine and detailed approach used by Gold Coast med spa has yielded me amazing results that I didn’t think were possible! I 10/10 recommend using them for laser hair removal and I will be coming back for more treatments!

Fantastic first time experience at Gold Coast Med Spa! Neela was amazing at analyzing my skin with great recommendations. I had dermaplaning with a facial finished off with LED red lights. Left with rejuvenated skin.

Update 3/19 - 3 stars: Linda was kind enough to call me soon after my original post and make sure things were made right. I appreciated her reaching out, as between her and Danielle, I had previously had great visits in the past. She provided me today with a hydrating treatment, and we've keep an eye on my progress of skin over the past couple months. Even though Linda had nothing to do with the problem facial from the winter, I admire her for taking it upon herself to make my trust grow back in the practice. Thank you Linda! Original 1/7 - 1 star: I have been to Gold Coast medspa many times over the past couple of years for dermaplaning and laser hair removal. This particular time, I received a Black Friday deal for a hydrating facial and dermaplaning. This picture is the result 5 days after. I do not have breakouts and have generally clear skin, so the breakouts and extreme redness (due to dryness, ironic after a ‘hydrating’ facial) were very concerning. When I called to show results and explain that my skin has never reacted this way to the other times I’ve been derma-planed at their facility, they proceeded to tell me that it is “normal” and “it must have been something with my after care routine”. I am very disappointed with their unwillingness to make things right, as I have tried to work with them for weeks after the situation occurred to see if they can provide a treatment to try and rectify this. The picture was taken 12/21, and today is 1/7 and my neck and chest are still covered in breakouts and what is now turning into scars.

vanessa is very knowledge and thorough and I felt very comfortable through out the treatment.

Vanessa, is the best laser practioner. She is very professional and explain the process every step of the way. She the best! I highly recommended her!