Hopemark Health Millennium Park's Online Review Report Card
Hopemark Health Millennium Park
4.4
Average Star Rating
53
Total Reviews
21
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Hopemark Health received 84.9% positive feedback, with patients praising the staff's compassion, knowledge, and supportive care. However, 15.1% of the feedback was negative, primarily citing billing issues, room conditions, and unprofessional behavior. Overall, the practice is valued for its dedicated staff but must address administrative and environmental concerns.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Hopemark Health Millennium Park's Reviews
Courtney is amazing!
Reviewed On Google
As a rule i hate mental health providers but was interested in ketamine so contacted hopemark, but didn’t expect much. And i met Courtney P as a provider as she has been so lovely and wonderful to work with. Very grateful to have her support during this rough time.
Reviewed On Google
Worked with two amazing psychiatrists and continue to use hopemark as my answer to my mental health needs. God bless
Reviewed On Google
Nice and refreshing
Reviewed On Google
Room smelled HORRIBLY like mold! Couldn't sleep or breathe! Bad headache, burning eyes and sore throat. Tech told me that it happens sometimes after it rains. How can they stick people in a room like that and close the door!! Tech told me she would file a report.
Reviewed On Google
I did not get a warm feeling during the sales pitch (not really a consultation) by the psychiatric physicians's assistant (PPA), for Spravato esketamine or injected ketamine treatment.. The PPA has only been working with these treatments for 6 months, so the clinic appears to be understaffed. I was not reassured by how they answered my question about how they would handle, in-clinic, a potential psychotic reaction to my receiving Spravato esketamine or injected ketamine treatment. (I should not have had to ask; this info should have been volunteered. As they described it, if the treatment were to send me into a "bad trip", they might send me off by ambulance to a hospital ER waiting room by myself to come down.) Plus, the clinic is shabby, with stained carpet and very uncomfortable office chairs, especially for a person (myself) with a bad back.
Reviewed On Yelp
I did not get a warm feeling during the sales pitch (not really a consultation) by the psychiatric physicians's assistant (PPA). The PPA has only been working with these treatments for 6 months, so the clinic appears to be understaffed. I was not reassured by how they answered my question about how they would handle, in-clinic, a potential psychotic reaction to my receiving Spravato esketamine or injected ketamine treatment. (I should not have had to ask; this info should have been volunteered. As they described it, if the treatment were to send me into a "bad trip", they might send me off by ambulance to a hospital ER waiting room by myself to come down.) Plus, the clinic is shabby, with stained carpet and very uncomfortable office chairs, especially for a person (myself) with a bad back.
Reviewed On Google
I’ve commented before about HOPEMARK HEALTH and my opinions have not changed. EXCELLENT service, but I must mention Dr. Tolani for his outstanding ability to communicate, and his ability to listen to me and understand what I want him to help me with. So easy to talk to him knowing he’s LISTENING to me. My ONE YEAR ANNIVERSARY is approaching and it’s been a journey, but without Dr. Tolani, I would not be writing this review. HOPEMARK HEALTH and their KETAMINE and Spravato treatments, are what makes HOPEMARK HEALTH a treatment clinic, above all other clinics. I’m very fortunate to have found them and Dr. Tolani. MANY, MANY THANKS!!!!
Reviewed On Google
Billing. Lexie at the Naperville location has admitted there is an issue with the charges made to my card but I have yet to receive a detailed bill from the Naperville Hopemark despite several requests.Hopemark is required by law to provide detailed billing statements. When I asked Lexie what the charges on my card were for, she said "your deductible." A deductible is not a service rendered by a provider. It is a component of the contract between a patient and their health insurer. I fear this is deliberate.
Reviewed On Facebook
Using telehealth so not sure which "location" but really like the woman I have been working with.
Reviewed On Yelp
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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