Northwestern Med Spa River North's Online Review Report Card

Friendly and professional staff who are attentive and answer all your questions! They even provide answers to questions you may not know or think to ask! Jennifer is excellent!

I had the most incredible experience with Robyn! She is absolutely amazing- bedside manner, expertise, patience, and results!! She is so talented & made the entire experience amazing. WONDERFUL!

I received a hand-sweating Botox treatment at Northwest Med Spa River North, and I was very pleased with that. Robyn Tong is my physician assistant, who injected Botox into my hands. I have had two treatments at Med Spa under Robyn Tong and have always been satisfied. Robyn is very professional, skilled, caring, warm, patient, and considerate. The treatment was painful to me, but Robyn tried to help me reduce pain and reassure me during the Botox injection process. I felt very comfortable, familiar, and at ease under Robyn Tong's treatment. She considered combining Botox injections and medication for me to get better treatment results and reduce the dosage of Botox injections. She offered honest advice for the best results and savings. I feel very comfortable approaching Robyn to ask about treatment, medication, prices, or to schedule an appointment. Also, I like the room space where I got the treatment, as well as the overall space of Med Spa River North. It was very clean and aesthetically pleasing. I always feel very comfortable, welcomed, and relaxed at Med Spa.

I received a MOXI laser treatment at the River North location in April, performed by an aesthetician named Gina. Unfortunately, I was burned in three places during the treatment. When I raised my concerns, I was told it was an “allergic reaction” to the numbing cream. That explanation didn’t sit right with me, so I went to a board-certified dermatologist here in Chicago who confirmed these were burns, not an allergic reaction. Instead of offering accountability, NSPS only provided a lightening cream. I was especially disappointed that they misrepresented the cause of the burns instead of being transparent. My dermatologist also emphasized that laser services should only ever be performed by a medical professional, not an aesthetician. I wish I had known this beforehand. I’m sharing my experience to caution others—please be careful before booking a laser treatment here, and think twice about having it done by someone without the proper medical credentials. I now have permanent dark scarring on my face, I deeply regret coming here.

Amazing experience with Robyn for all of my injection and skincare needs! The staff is amazing and highly skilled. The entire staff is super welcoming and warm. I always recommend to my friends and family!

Absolutely elated with my experience at Northwestern Med Spa in River North! Natasha was incredibly professional, attentive, and truly listened to my concerns and goals. She took the time to explain every step of the process, making sure I understood exactly what to expect. The results are amazing—I look refreshed and natural, and the entire process was practically painless. Natasha was extremely patient when it came to answering questions and providing education! I couldn’t be happier with my decision to go to here. Highly recommend if you're looking for a place with someone who is skilled, knowledgeable, and genuinely cares about her patients! I’ll definitely be back!

got my eyebrows threaded, humera is super precise and made my eyebrows look perfect

If you’re looking for someone who is knowledgeable, experienced, and intuitive with the needle then go see Brittany!! She is hands down the best. I took my mom to see her for a consultation with hopes to fix a facial injury, she took the time to really listen and give her honest opinion on what would be best for treatment. After a very thorough consult, they landed on a plan for filler to improve her injury and help her feel like herself again. This treatment literally brought tears to my mom’s eyes and brought her confidence back! So go so Brittany for all of the treatments, you won’t regret it!

Absolutely the best experience at Northwestern! Rachel is truly AMAZING, and I’m incredibly grateful for her patience and expertise at every visit. She takes the time to carefully assess my needs and consistently delivers results that look beautifully natural. Her precision and technique are unmatched, and I’m forever thankful for the confidence she’s given me. Rachel’s knowledge and understanding of her craft are evident—she knows exactly what’s needed for the best results. What truly sets Rachel apart is her commitment to enhancing natural beauty with a personalized touch. She never pushes unnecessary treatments and always offers honest, thoughtful recommendations that highlight my best features. I can’t recommend Rachel enough!!

Robyn is the best!