Visionworks Southgate's Online Review Report Card
Visionworks Southgate
3.7
Average Star Rating
487
Total Reviews
26
Recent Reviews
3
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Visionworks received 59.8% positive feedback, with patients praising the friendly staff and good selection of frames. However, 40.2% of the feedback was negative, primarily citing poor customer service and pressure to upsell. Overall, the practice is appreciated for its professional care yet it needs better time management and communication.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Visionworks Southgate's Reviews
My original location on Elston was relocated to Canal for renovation so I was bummed out about that however, Jasmine made this experience so much easier and she was helpful and thoughtful. The Doctor was great and made everything easy for me to understand. Overall I ended up enjoying the experience however, if you could get your glasses within that time I would early give 5 stars to Vision works. Also maybe some more variety in designer brands would be nice, perhaps now just asking for to much😊.
Reviewed On Google
I’ve been a customer here for over a decade. I’ve gotten thousands of dollars worth of exams and corrective lenses here. I had some good and some not-so-great experiences with this business but today was the final straw. I was the last appointment for the day and was turned away while attempting to check in. I was told it was because I was ONE MINUTE outside of the 10 minute grace period. In the time it took me to walk from the door to the desk, the clock ticked and I was told they wouldn’t see me. I had planned to get an eye exam and purchase multiple pairs of glasses and contacts. I make a habit of not begging a business to accept my money so I won’t be back.
Reviewed On Google
In all of my 30+ years of buying eyeglasses, Ive never had my glasses sent to my home instead of picking them up at the store. Major red flag, especially after a poor review. Leaving this information here, just in case. Three weeks later still waiting on my glasses...smh.
Reviewed On Google
The staff at vision work were Awesome
Reviewed On Google
Another year, another incompetent employee. This Visionworks constantly delivers subpar service for the simplest of tasks. I received a voicemail saying my appointment was scheduled incorrectly and they didn’t open until 10 AM. I show up at 10 AM and the employee looks at me like I a speaking French until I read off the voicemail word for word. The employee that left the voicemail, Tia, then speaks up and says they had a provider come in early so I could have made my original appointment (only they didn’t call to inform me of this) and then Tia says they have appointments already waiting so they can’t see me. Excellent work there Visionworks! Tell me not to come at my scheduled time then don’t call to inform me I could be there at that time. Done with this location and this company.
Reviewed On Google
Retail supervisor LaTanya R. at your 1101 S. Canal Street Suite 108 Chicago, IL location is awesome. Extremely professional and knowledgeable of Visionworks products and services! Thank You, LaTanya!!
Reviewed On Google
Great location everyone here is extremely helpful and friendly. No long wait time. I was seen a few minutes after I got there, excellent customer service.
Reviewed On Google
The staff at this location is the best I’ve worked with and I’ve been to multiple locations.
Reviewed On Google
The doctor and associates were professional, kind, and patient with all of the questions I asked. I’d recommend Vision Works to all of my family and friends. ☺️
Reviewed On Google
Professional, clean, and fun..... the staff here really helped me and made me feel comfortable. Recommended to all.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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