Golf Surgical Center's Online Review Report Card

My 9 year old son recently had his adenoids removed + a frenectomy with Dr. Walner (ENT). My kids have had a few minor procedures in the past, but mostly at Lurie Children's downtown. We liked Dr. Walner after our consultation so were happy to do the surgery wherever he was performing it. I have to admit that I got a little worried about sending my little guy into surgery at Golf after reading the less than stellar reviews. However, we had nothing, but a 5 star experience here.It's a small surgical center and we probably saw only one other patient the morning we were there. All of the nurses and doctors were fabulous with both me and my son. He was a little anxious about the IV and they put him right at ease and he went into surgery like a champ. A special shout out to Nurse Cesar (sp?) who was just so awesome with my son!He came out of surgery not as happy (likely due to the effects of anesthesia), but the nurses did everything possible to make him feel more comfortable- pain meds, ice packs, movie and then finally (the winning solution) a sprite! Dr. Walner himself was also great and spent time talking to discuss both before and after the procedure. My daughter ended up having a procedure of her own at Lurie the following day (crazy week in my house) and have to say I think I preferred our experience at Golf. I hope there aren't many surgeries in our future, but if so I wouldn't hesitate to book at Golf!

Great place, from the moment we walked in here to the moment we left. I was a little nervous before I went there, my daughter was gonna have a surgery, the way all the staff treated us was amazing, made us feel very comfortable and safe. Thank you all so much.

I had colonoscopy done here. What a wonderful experience, from the moment I walked in until discharge. The registration staff, nurses and doctors were all so nice. Thank you!

Wonderful and carrying staff! My 22 month old had to have an eye surgery and we're glad we came here. Their great staff definitely made this process easy from first appointment, to helping schedule Covid test, confirming appointment... to pre and post op and even running milk to my little munchkin. Thank you all for going above and beyond!

Extremely RUDE. Upon entering the facility for my mother's procedure we were greeted by a friendly, helpful nurse. She took our temps and took us to the registration. The registration nurse was decent, a little dry personality, but nothing unusual compared to any other medical facility. As we were finishing up, another nurse approached from behind and in a scolding manner, almost shouted at the registration nurse, "Georgia, why are there two people?" As Georgia started to explain I was my mother's driver and also to help with the translation, the other nurse cut her off and again said, "Why are there two people?" So I told her that we were told by the doctor that I was allowed to be here to assist my mother. Then she just said, "No. You can't be here. We offer those services" Then Georgia quietly said in a defeated voice, "We're almost done, he's leaving soon" At that the other nurse said "He can't be here" Talking as if I didn't exist! She really need to think about her career choices as it was clear to me that she had a little interest in helping others or had any compassion for others. Probably the worse attitude I've ever experienced at any medical facilities ever.

I had SUCH a wonderful experience here! I was brought in early, explained everything about the process I was about to undergo, and they did a good job of calming me down (I was extremely anxious). I had a particularly lovely nurse, Michelle, who was incredibly kind and patient with me. She checked in on me while I was waiting and made sure I was hanging in there okay. I was sent home with a large amount of aftercare products, along with great documentation of everything. Can't recommend enough!

Terrible and stressful especially for older patients. The staff insisted on presurgical forms be completed on line, when I have a visually impaired 73 year old mother who does not use the internet. I live out of state and she calls frantic so I could help her. I completed their forms, indicating the date of her negative covid test, there was no instructions to attach the results etc. They were rude in communication and insisted if the forms were not completed online through their portal they would cancel the surgery she was waiting for. The day after the forms were competed they called to insist they need a copy of the covid test results, but no instructions of how or where they wanted it sent, emailed, uploaded, flown in by the president...When I called to sort this out for her, I received no response, was passed around the phone to a voicemail 6 times. Shockingly poor customer service that will no doubt add to your patients stress going into surgery. You need some serious staff training, and some compassion and other means to help your elderly patients. Completely unprofessional and rude.

They have switched over to pre-registration online only. A bit of a problem for a 90 year old. And instead of them spending the time going thru the questions with her online, they now expect a family member to create an account online that the patient will never be accessing, and going thru all of the questions instead. Lazy.

Wonderful staff (and cute), made my surgery fun.

The nurses here are absolutely outstanding! Great care. Would recommend to anyone.