Advocate Good Samaritan Behavioral Health Care's Online Review Report Card

I checked myself in for bad anxiety and depression, and left in a worse state. Dr. Nadia Mirza is cruel and verbally abusive and the reason I will no longer seek out professional help. You will be belitted and screamed at if you cry. Seeking help here has left me with lasting mental damage.

This place will change your life if you want to change your life. I've unfortunately been through this environment more than one time. This place gives you the tools and resources to have at your disposal in the 'Real' world. Staff is very caring. The environment is mostly clean. Also, the hospital food here is pretty good.

Good Samaritan Behavioral Health Care = Cook County Jail This is the worst facility I've ever seen. I have a loved one currently locked inside Good Sam's Behavioral Health department. The hospital manipulates patients into "voluntary" admitting themselves. Patients are in-processed, and required to strip naked and squat for examination. Visitors are screened, all belongings have to be locked away in a locker, and visitors are searched. You can't even wear an Apple Watch when entering the visitation room. This is a facility for people that need some help with their mental health. Instead you rule patients with county jail policies & treatment. Nobody is going to get better with this type of care. Patients virtually have no contact with the outside world and are only allowed to communicate with 1 pre-registered loved one. Phone contact is very restricted and visits are only allowed 3 times per week for one hour. I was only allowed to visit with my family member for 40 min yesterday. The staff appears unprofessional, and lacks empathy for pateints and their families. No one can seem to accurately explain the behavioral health program policies. Ever staff member will provide an inconsistent answer/response. My loved one has been admitted for three days and has no established treatment plan, and very minimal face time with any of the behavioral health professionals. This morning I was told my loved one needs to be on medication and that would require additional time to monitor and see how they respond to the medication. I don't understand how you determine someone needs to be medicated based on a 5 min conversation without any therapy sessions with a counselor or psychiatric doctor. There appears to be no transparency with this hospital's protocols. If you see this review please do everything in your power to avoid your loved one/self from seeking any treatment at this facility. I fully intend to use all available resources to have this place investigated.

Why have I been in the emergency room for 7 hours? I will not be returning.

I give this place three stars because I had some good staff like Hannah, Rosealie, Missile, Maria G, and April to look up to. However, I hated Briya and did not like Derek. Derek will prolong his stupid counseling groups while Briya told me my complaint about her and Derek wouldn’t matter. Also Derek insulted me for missing groups for one day in matter of fact I was sleepy due to the Physiatrist was figuring out my med situation. At least I was sleeping instead of acting out and going to North, you ahole. Why in the right mind would you say my complaint wouldn’t matter if I have every right to have freedom of speech about this place. Good luck being a power hungry b since I complained about you on Google.

Ms Stephanie and charge nurse Sue will definitely make you feel worse than when you tried to get help. They will not offer help or offer solutions to help. But they sure wanted to be the big shot on phone answering questions they had no business answering if they didn’t know what was being asked. Then when you tell them how you are recording the conversation because of the bad care they are giving you and they threaten to Sue you. Don’t go here if you want help and have medical conditions you will be dismissed because they do not want the extra care. Even when in a mental health crisis. Then ms Stephanie will call you with crisis help info and act like she helped. Let’s not mention the zoom out patient as an only option. I will be telling everyone at Nami about the care/lack there if I received from Stephanie and Sue

A family member was recently admitted. The best part of the inpatient experience for them were the other patients. I am an inpatient discharge planner for a psychiatric unit in another state, and from an outsider's perspective with knowledge of the process, there were many issues with this admission. Poor communication overall (upon admission, he was not given a schedule, unit expectations, rules, etc., discharge was chaotic and unorganized, staff refused to complete FMLA paperwork, etc. ). My family member barely saw and/or spoke to the psychiatrist, Dr. Sheikh (who seemed very dismissive and inconsiderate, and told them their suicide attempt was selfish). They need a special diet and ended up being served the same, flavorless meal for lunch and dinners multiple days. Most, if not all groups, started late. Visiting was restricted to a fault (only 1 visitor allowed the whole admission for 1 hour three days a week, and hugs aren't allowed). Inconsistent rules and expectations between shifts and days, depending on what staff were working. Overall, we're thankful they were admitted, but would not recommend this unit.

They took good care of my family member. Their staff was helpful and informative.

9/10 nurses want to help. Best psych ward/ rehab food ( sydexo ) worker. I have no complaints exceprt one blone nurse. Marie is amazing and makes me out feel human. I do need more help this time though.

I was there several years ago and the staff was COMPLETELY UNPROFESSIONAL. Made my mental health issues publicly known to other patients. realunferstanding