Bender Dental Care's Online Review Report Card

Bender Dental Care is Wonderful! Great staff!

This is my first visit here and should I say that it is definitely going to be my last Deborah who I presume is the office manager as she calls herself because she thinks that title makes her special or something since she has no education and no customer service whatsoever as soon as I walked in the door she didn't even greet me or acknowledge I was there until I had to say something once I said something this nasty ignorant attitude came out of her disgusting mouth that had dried saliva on the corners of her mouth. she thought she could talk to me that way because she most likely thinks she's Almighty and perfect; well let me tell you she's far from from perfect because at the end when I had my payment to process with her she had a nasty snot booger hanging out of her nose, maybe look in the mirror Deborah before you wanna have a nasty attitude. Besides her nastiness the other women with long black hair is super sweet and so was dr.bender

I strongly urge anyone looking for a dentist to NOT go here. I had a situation about 5 years ago where they gave me an estimate on all the work they were about to perform. I agreed to the estimate and had the work done by them. Well when I was done getting my teeth worked on, the bill was right around $1,200 more than what the estimate was. I confronted the then employee who made the estimate that I felt totally blindsided by the updated price. She explained it and said "sorry for the confusion" but still charged me the full amount. And what could I do, they performed the service. So now fast forward to 3 weeks ago. I went in for a sensitive lower molar. They told me there was a crack in the molar so they would advise getting a crown done. I had a broken crown right above that so I agreed to redo both crowns. So that day after them just looking at my teeth, I go to make my appointment for the procedure and they charged me that day for the work they will be doing. I thought this was strange to pay for a procedure before it is performed, but they said that was their new policy so I foolishly paid it in full. $720. I came back 4 days later and had the teeth ground down to be prepped for the crowns. I was then given temporary crowns with a completely numb mouth. I was told to not chew anything on my right side for 2 weeks, until the crowns came in. Well after several days (after the numbing went away) I noticed that when I would chew or clinch my teeth, I could feel some nerve pain. I had an appointment set up for 4:30 on a Wednesday. I got a phone call from Erika Tuesday morning confirming my 4:30 appointment and I confirmed with her that I would be there. 2 hours later I received a text asking if I would be able to show up a little early for my appointment. I responded with I will try to get there a little sooner. Erika then follows that up with if you can't get here by 4:00 then it's going to have to be rescheduled for the following Monday. I told her that I could not do Monday and that I have already paid for a service and that my tooth is in discomfort so I will see you when I get there. The next morning I get a text from Erika once again explaining that I need to get there earlier, now it's by 3:30. What happened to 4:00?? I told her that I can not miss any more work and I would do my best to get there by 4:00. She then called me and said there was nothing that could be done. She then said that Dr. Bender was needing to leave by 3:45. So exactly how would even 3:30 have worked when she told me it would take him 45 minutes to install my crowns? I then proceeded to tell her that Monday wasn't going to work for me because I was having a heart procedure done on Monday. She then follows it up with telling me that surgeries for the heart require a dentists approval. I told her I had a heart procedure back in May and they didn't require anything from my dentist. Her exact response, and take it as you will, "Well, we'll see". So I told her I wanted my crowns and a refund for the installation of the crowns and she said, "absolutely not! It doesn't work that way!" So now I decided to just take my crowns and now I have to find a different dentist to install them. I have a huge problem with paying for a service before you get the service done! This is what happens. DO NOT WASTE YOUR TIME WITH THIS PLACE! Dishonest, Dishonest, Dishonest!!!

really liked how the staff was so friendly an explained everything. answered all our ,?.

do not come here unless you want to get ripped off on procedures and get over charged this doctor does not know what he is doing !

One of the best Dentists around! Great staff and highly recommend ~

New in area so gave him a try. He said I had 5 cavities! Drove back to old dentist an hour away for consult, cleaning and xrays. Absolutely NO cavities!!! Beware and get second opinions! Wouldn't recommend to anyone human or not to this dentist!!!

New in the area so decided I would try a local dentist, Dr.Bender, for a dental cleaning and check-up. He barely acknowledged me, after my cleaning he looked at my xrays and left the room. They had me go to another room where some young girl told me I had 5 cavities! And, for $1,400 I could get cavities taken care of! A bit skeptical as I hadn't a cavity in many, many years. I did not set up follow-up appt. After 6 months I drove back to my old dentist in Glen Ellyn for a second opinion. Got another cleaning and xrays. Oh my goodness.....NO CAVITIES!!! I would NOT recommend this guy even for a dog! He should be sued for malpractice!

My husband and I love Dr Bender. He cares about his patients, does great work and is a very nice and friendly person. He definitely makes going to the dentist a pleasant experience. Everyone in this office has been great.

I would recommend this dentist! Very calm, explains things in detail, and cares about your care. The hygenists are also very welcoming and understanding, as well as accomidating with different needs! Highly recommend!