Illinois Pain Institute's Online Review Report Card

I had a back procedure done and was told it could take up to 4 weeks to work. I was also told I would receive a refill on the pain meds Ive been on for a few years. 3 days later and I have not received any prescription or even a phone call call from Illinois Pain. What kind of doctor leaves you hanging for 3 days without even a call back from their office even though I was told I would have someone call me back every day. Once they do a procedure, they forget about you! Find another pain management. Fast!!

Good analysis by Dr. Chadi Yaacoub, but office staff has not been responsive to phone calls for information and updates on my procedure's approval. Since the primary person has been on vacation and taking personal days a lot, not much has been done, and virtually nothing communicated. After pressing for a manager to converse with, she promised to look into it and get back to me. Finally I was told that Medicare has denied me as this procedure is too experimental, even though it has been FDA approved for many years and has lots of good study results. Still no answer from anyone. Last set of calls I was told this was resubmitted for approval on 10-30 but when I called Medicare, they have not received anything (second time). I'm hoping for treatment, not a run around.

Had an appt today. Waited until 11:35. Doctor never showed up. Left and will never return.

In and out staff is friendly and tending to your needs

My son has been going to this doctor office since April. Dr. Prunskis saw him charged $50 copay. Did nothing, then sent him to Dr Durant. Again another $50 copay. Dr Durant would see him, do nothing, then send him back to Dr Prunskis, and charged again $50. Again did nothing, sent him back to Dr Durant, did nothing charged him $50. This circle kept on going until September. The last time we were at Dr Prunskis, he sat there and said they don’t know why he is in pain! Isn’t that what a pain clinic is for? To help with pain when nothing else works? We are at an new pain clinic and the new doctor wants my son’s medical reports from Dr Prunskis, and when we called he was on vacation. So my son had to wait yet another week to get his records. The gals in the front office are so unprofessional. There was a lady working there on Friday September 8th that literally had on a tshirt, the neck was all cut out so it was huge on her shoulders. Her entire shoulder was exposed along with her whole side of her bras straps showing, this looked incredibly sloppy and unprofessional. Who lets an employee in the front office of a professional office dress like they are hanging out at a picnic. I wouldn’t recommend this office for your medical needs. You will be send back and forth between two physicians that are just lining each others pockets.

I give 3 stars because my provider Steven P.A.-C is great but you guys go through Doctors to fast. Office staff not very professional.

I would give no stars if possible. The only pain management offered here is surgical. Dr. Motel does not believe in medications, did not know about non-opioid medication, and said he did not want to. Stated that medication was not something they believed in. Even if they don’t do medicine management, they should not market themselves as a “pain management” practice. They only do surgical procedures, which I would never have done there. The doctor did not even bother to review my records before seeing me as a new patient. Very irresponsible from a medical and business standpoint. However, 5 stars for the office staff!

If you’ve got pain that you CANT find the cause for, go somewhere else because this pain clinic won’t know what to do either. I’ve had arm pain for 6 years and my MRI, EMG and CT scans all showed up fine so now Prunskis doesn’t know what to do. He sits down on the bed next to me and says “the imaging doesn’t show any reason for the pain. We’re stumped.” They cost $50 a session and not get anything done. They also have me going to a second location that has NOTHING to do with the pain and they also cost $50. They will keep taking your money and get nothing done. I’ve been seeing Prunskis almost 4 months. And they just told me today that one of the injections I’ve been waiting for is going to take 60 days to be approved but they never did ANYTHING in the past 4 months. They claim they care. But they only keep talking about what they want to do next and charge you for it. If you love pain and don’t want it to go away and also like your money being taken, this is the place for you.

First visit: after waiting an hour, was told it would be another 45 minutes before the doctor was available, so I rescheduled. Second visit: after another patient in the waiting room said she was waiting over an hour, I asked when I was going to get in and was told it would be another 30 minutes. So I gave up. They need some help with time management.

Dr moten was very understanding and explains things. He is very encouraging in the treatment which he is doing for me. The staff were very accommodating and good personalities.