Advanced Orthodontic Specialists - Elmhurst's Online Review Report Card

I got replacement retainers from this office in January and was disappointed with the quality. I'd worn my previous retainer for 20 years with no issues, so I know how to care for one. Despite that, one retainer cracked after only 7 months of normal use. The plastic feels noticeably thinner and more brittle than my old one. When I called about a warranty, I was told I wasn't covered because I hadn't purchased the expensive retainer insurance plan. As an adult with two decades of experience taking care of retainers, it didn't occur to me that I'd need extra insurance for a product that should hold up to normal wear. A retainer cracking from light use after 7 months suggests a quality issue, not a "should've bought insurance" issue. Update: After escalating to the office manager, I received a courtesy replacement. They informed me the clear Essix-style retainers made in-house typically last 6 months to 2 years. Had I known that upfront, I would have gone another route, opting for a Vivera retainer or traditional Hawley retainer with a longer lifespan. Wish the durability expectations were clearer upfront, but I appreciate how they handled it once escalated.

I wouldn’t take my kids anywhere else the professionalism the great customer service the great care they give my kids. This is an awesome place.highly recommended

I highly recommend Advance Orthodontist specialist to everyone! Dr Bicknell and staff are all professionals. The atmosphere is always positive and the energy is high! The facility is always clean. You won’t have any regrets nor disappointment.

Thanks to Dr. Michael Bicknell and his team. Absolutely outstanding experience. The entire team is professional, friendly, and genuinely cares about their patients. They made the whole braces process smooth and comfortable, and I couldn’t be happier with the care I’ve received. Highly recommend to anyone looking for an orthodontist you can truly trust!

I have been going through my braces treatment here since I was 16 and I always go with my dad recently turning 18 I have noticed that when my father isn’t with me the staff is rude and aggressive the dental hygienist genuinely seem under trained it took a lady 20 mins + to get my wires off and she was drilling the glue off my tooth and than she kept drilling my gums even after raising my hand to let her know it was uncomfortable and my gums started to bleed and she told me I need to floss more😐. And when trying to schedule appointments the receptionist was extremely rude telling me I was irresponsible for needing to reschedule appointments she said she would not let me book appointments if I keep doing no call no show even though when I get send a confirmation text I text back saying no I can make it and would like reschedule I work 40+ hrs a week while still being in Highschool. For her to call me irresponsible and even try to gaslight me when I’m telling her I need to reschedule appointments was completely uncalled for and I felt that it was unprofessional I don’t appreciate how they treat me when my parents isn’t present. This isn’t the first time this has happened a dental hygienist has been aggressive or rude when my parent isn’t present. and even asking for anything such as colored rubber bands they make you feel like you’re bothering them as if it’s not their job. I don’t appreciate being treated like a little kid as if I don’t pay my braces Bills every month without issues. This is something their manager genuinely needs to fix because it makes coming to get my braces changed a horrendous experience All I simply ask is for them to change my braces, quick and efficiently. I don’t need the rudeness. and please train your dental hygienist properly before putting them to a patient.

Compassionate and kind staff. Thank you for making my daughter feel so comfortable.

This is how much I trust this place. I take my son from South Naperville all the way to Elmhurst for his braces. We pass a lot of other Orthodontist offices along the way. Not convenient but worth it in the end. I appreciate how well their staff is trained. I also like that they usually have someone at the end of the appointment recheck everything before we leave. Great staff. They are all very personable and know their shit. Great balance. Thank you!

Both of my daughters have completed their orthodontic treatment, and their teeth look absolutely beautiful. The staff has always been professional and friendly. My youngest is almost finished with her treatment, and her smile is already looking wonderful. We truly appreciate the excellent care and results!

The best group of ladies that I could have asked for to take care of my kids teeth. Very professional always a positive place to walk into. They go above and beyond for their patients and I will always recommend this practice

Wonderful people fast and efficient my granddaughter got braces all went perfectly very friendly and compassionate team