Stephens Dentistry's Online Review Report Card

Great experience! The staff was very professional and very helpful. Thank goodness we made the switch! Night and day difference!

I recently visited Stephens Dentistry for a cleaning my second visit within six months, and I came back for a special reason: my daughter was getting married and I wanted my smile to be absolutely perfect for the big day! I’m so glad I did. My dental hygienist Daniela was absolutely wonderful. She was thorough, gentle, and made me feel completely at ease the entire time. You can tell she truly takes pride in her work and genuinely cares about her patients. I would highly recommend her to anyone looking for a hygienist who goes above and beyond. I also want to give a special shoutout to Dr. Rares Raibulet. During my examination, he was incredibly thorough and actually discovered a crack in one of my teeth that I had no idea about. He took the time to carefully explain exactly what was going on and walked me through the entire process of what needed to be done no rushing, no confusing jargon, just clear and caring communication. That kind of attentiveness is rare and truly appreciated. The overall experience at Stephens Dentistry was outstanding. The staff is very welcoming and friendly, and parking is a breeze no stress before your appointment. If you’re looking for a skilled, reputable dental office where you feel genuinely cared for from the moment you walk in, look no further than Stephens Dentistry. I will absolutely be back and would recommend them to anyone!

I’ve been seeing dentists at Stephen’s Dentistry for a decade. All the staff are warm and welcoming. The dentist’s use state-of-art technology and clearly look out for my interests which gives me confidence I’m getting the best possible dental care. New dentists took over the practice. I now see Dr Montoya. He also is a terrific dentist, warm, gentle and thorough. I fully trust his advice. After my wife’s dentist retired I convinced my wife to be a patient in the practice. She too has the same feelings about the care and especially how terrific is Dr. Ma. Thank you all, see you in six months for my next cleaning.

My previous dentist retired, I did nothing for over a year, then lost a crown. At the recommendation of a friend I called Stephens Dentistry, and got an appointment the next morning. Everything about my experience, from that first phone call and throughout my visit, exceeded my expectations. First, Dr Guliana and all the staff were very nice, and it felt real, not forced. plus everyone was professional to the highest degree. And the technology is state of the art in ways that expedited the procedures plus minimizing my discomfort. Plus Dr Guliana called me the next morning to be sure everything was ok. Stephens is just a first class operation, in patient-friendly offices, with beautiful views of Lake Michigan and the Evanston and Chicago skylines. Tom McMahon

TL;DR: The new ownership kept the practice name and patient data, but entirely voided warranties on previous dental work. They charge exorbitant, out-of-network prices and operate with a strict profit-first mentality. Save your money and go elsewhere. I am sharing my experience to warn both returning and prospective patients about the current business practices at Stephens Dentistry. Four years ago, I had a crown placed at this office for almost $2000. Recently, the crown prematurely cracked and failed. When I contacted the office to have it addressed, I was informed that because the practice is under "new ownership," any previous warranty is completely void. They strategically kept the practice's established name, reputation, and all patient records (down to using the same email address!) to maintain business continuity, but legally shielded themselves from any accountability or warranties on previous dental work. Their idea of a "goodwill gesture" was a mere 10% discount on a replacement crown, bringing the cost to over $1,800. This is absolutely exorbitant and roughly twice the price of what other dentists in the Evanston area charge for equivalent or better work. When you pay top dollar for dental work, you expect exceptional quality and accountability for their work, but Stephens Dentistry offers neither. To anticipate the practice's likely response to this review: in addition to bluntly stating they voided all past liabilities due to the ownership change, they will probably also claim they cannot honor the warranty because I haven't been back for regular cleanings at their specific practice over the last four years. I have maintained my dental hygiene, just not with them. Why? Because Stephens Dentistry is out-of-network for basically all insurances and outrageously expensive. The previous management once admitted to me their fees were intentionally set at the 85th percentile of local practices, and it is abundantly clear the new ownership operates with the exact same "cash cow" mindset. In a university town like Evanston, operating with such an unscrupulous, profit-first mentality is deeply disappointing. If you are a long-term patient, be aware that your past warranties mean absolutely nothing to the new owners. If you are a new patient, be prepared for highly inflated pricing. I have decided to take my business elsewhere and strongly advise others to do the same.

TL;DR: The new ownership kept the practice name and patient data, but entirely voided warranties on previous dental work. They charge exorbitant, out-of-network prices and operate with a strict profit-first mentality. Save your money and go elsewhere. I am sharing my experience to warn both returning and prospective patients about the current business practices at Stephens Dentistry. Four years ago, I had a crown placed at this office for almost $2000. Recently, the crown prematurely cracked and failed. When I contacted the office to have it addressed, I was informed that because the practice is under "new ownership," any previous warranty is completely void. They strategically kept the practice's established name, reputation, and all patient records (down to using the same email address!) to maintain business continuity, but legally shielded themselves from any accountability or warranties on previous dental work. Their idea of a "goodwill gesture" was a mere 10% discount on a replacement crown, bringing the cost to over $1,800. This is absolutely exorbitant and roughly twice the price of what other dentists in the Evanston area charge for equivalent or better work. When you pay top dollar for dental work, you expect exceptional quality and accountability for their work, but Stephens Dentistry offers neither. To anticipate the practice's likely response to this review: in addition to bluntly stating they voided all past liabilities due to the ownership change, they will probably also claim they cannot honor the warranty because I haven't been back for regular cleanings at their specific practice over the last four years. I have maintained my dental hygiene, just not with them. Why? Because Stephens Dentistry is out-of-network for basically all insurances and outrageously expensive. The previous management once admitted to me their fees were intentionally set at the 85th percentile of local practices, and it is abundantly clear the new ownership operates with the exact same "cash cow" mindset. In a university town like Evanston, operating with such an unscrupulous, profit-first mentality is deeply disappointing. If you are a long-term patient, be aware that your past warranties mean absolutely nothing to the new owners. If you are a new patient, be prepared for highly inflated pricing. I have decided to take my business elsewhere and strongly advise others to do the same.

Stephens dentistry has with out a doubt the best dental workers I have ever worked with. Dr R, Vanessa my wonderful hygienist and Anna the assistant are pleasant caring and do great job. I have been a patient for years and highly recommend for all

Very competent dentist and support staff. I was very satisfied with tooth extraction.

I had an emergency need for dental work. Dr. Montoya met me at the office at 7:30 on a Saturday morning to solve the issue. His care, concern and support were hugely appreciate.

For the past 12 years I've been going to Steven's Dentistry. From cleanings to crowns to sleep guards to TMJ treatment I've had nothing but positive experiences. Dr. R, Ana y Maria are the perfect team to help me feel calm and an intimate part of my dental care.