Winning Smile Dental Group's Online Review Report Card

My Dad is 88 and he had not been to a dentist in a few years. He was nervous about what they would say and fearing the appointment. Dr. Polly and Kathy made him feel very comfortable. They spent extra time explaining things so he would fully understand everything he needed to know. They included me in the visit so I could help my Dad make decisions. Very kind staff and excellent dentist! Recommend!

Next day availability as a new patient, really listened and informative during the appointment, all staff and doc very friendly

Great care-professional, competent, personable, on time, and NO discomfort.

Very thorough and professional, thank you!

New to Evanston and had recommendation to see Dr Reese from a good friend. In my hometown I saw the same Father and Son team over a 60-year period. The entire staff was a pleasure to meet and to deal with. I went in for a routine check up she identified I had a cavity she was able to fix it right then. That's never ever happened to me in my life. Thank you Dr Reese and a wonderful job well done.

Office staff does not respect your time! First appt took well over two hours excluding the wait. I was fitted for a night guard and was told it would take two weeks to make and return. So I made a follow up appt fours weeks out. I arrive on time and they attempt to re-treat me for the same services as before. When I tell them I'm there for the night guard, they stumble around 30 minutes just to tell me it's not in, despite being allegedly ordered four weeks ago. They blamed the dental company but I could tell they never processed the order in the first place or no one checked. Their excuse was that I failed to confirm the appt more than 24 hours before so they weren't ready. They were dismissive of the fact that I take time work to make appts. The office staff kept repeating the confirmation text however I asked even if I had confirmed, it wouldn't have made the night guard appear magically if they didn't order it. Next time don't worry if I'll make it, worry if you've done your own job!

Great experience from check-in, cleaning, Doctors exam to check-out. Would highly recommend without hesitation. Updated high tech office too!

So thorough, clear, & friendly! Highly recommend!

I chipped a tooth late Sunday night. Was able to get in to see Dr. Peggy on Tuesday morning. Unfortunately, the tooth needed to have a crown put on. Thankfully she was able to take care of it the same day in the office. I was out within 2 hours with a new permanent crown! I was so happy to have it taken care of so quickly! Thank you Dr. Peggy and the rest of the staff!

Aside from the subpar communication from the front desk, I am deeply disappointed by the care I received here as a long-term patient. Just two months after my last routine appointment with them, I saw a new provider and was blindsided to learn I have severe, advanced gum disease with significant bone loss. This has now been confirmed by two outside specialists. During my years with this clinic, I was always given routine cleanings and told my issues were stable. There were many opportunities where the progression should have been caught and escalated to proper treatment or their in-house specialist. The specialists I see now were shocked by how advanced the damage was for my age. My records from this clinic showed shallow measurements right up until my last visit, but a couple of months later the specialists found deep, severe pockets. This points to a major issue with their exam accuracy and tracking. Now I am facing intense treatments, deep cleanings, bone grafts, and delayed orthodontic work for an issue that could have been caught years ago. This clinic is fine for basic cleanings, but for anything complex, I strongly advise seeing a dedicated specialist elsewhere.