Gastro One's Online Review Report Card

The young lady that waited on me today was outstanding. Thank you so much.

Some people there have been very nice. Im sure the doctors are more than competent. However the kid I spoke to on the phone was the rudest most condescending and least compassionate person Ive ever had the displeasure of speaking with on the phone. It wouldnt matter if the Doctors there were curing cancer covid and old age with one visit. That person destroyed any chance Ill come back to them. Oh well. An obnoxious receptionist. What a shock. Youd think theyd be able to recognize an assh0le in that place. Instead they have them working the phones.

Arrived early at 815 for a 925 colonoscopy only to be told that I didnt have an appointment for it. I had the package sent from them and the prescription from them for the prep. Next they tried to blame Tricare for not giving them the correct referral and eventually blamed my PCP. I had several people treating me rudely and unprofessionally and was being herded off away from other people. My PCP made sure I had an approved referral from Tricare dated 080321. They still claimed I had no appointmen but they could not explain who had sent me the prep package or who had put in the prescription. Now I wait. They claim the doctor is still going to do the procedure today. We will see?  Also dont be fooled by the photos. The check in room which is as far as Ive gotten so far is nasty. The  doctors and sx suite personnel  may be great but the administration is about the most disorganized rude and unprofessional group of people Ive ever seen.  Never thought Id have to argue my way into a colonoscopy but I just cant bear anything this disorganize.

They billing department is horrible. They don’t return calls

I went to get the colonoscopy packet today and two sweet young ladies waited on me. They were very knowledgeable and encouraging. Its not often these days that one is waited on by someone who cares and is willing to take the time to help. I appreciate them so much.

Dr. Dragutsky is awesome. He will call you himself n doesnt leave it up to anyone else.

The young lady that works the elevator entrance way has a terrible nasty attitude. She did not check temperature as I got off the elevator but then wanted to correct me about how many people can ride in elevator on the way out. Lol... Elevators arent big enough to social distance in. I am no fan of ambiguity.Consistency is quite important in a medical establishment. But then again I guess thats why she only works the door. Dont expect to take my temperature when I return Young lady. I will help you maintain consistency.

Had a wonderful experience this morning with the entire team that was involved with my routine colonoscopy. Excellent patient care bedside manner was top notch. Smiles and honest caring people from walking in the door until the help me leave. Laughed and joked with them all. Not a procedure anyone just wants to have done but if you need one this place is excellent. Thanks to Andrea and Dr Elsakr. When you finish up there Perkins has some great omelettes just around the corner.

I wish I could give less than 1 star for my experience with Dr. Bob Wooten. As a younger man I trusted him with a very sensitive topic and was given every assurance that he could fix the problem with minimal procedures. After spending a small fortune with ZERO results I was callously shipped off to a surgeon who I now cannot afford and am still stuck paying an OUTRAGEOUS bill.

The Lady Twana who works there is very rude and disrespectful. DON’T WASTE YOUR TIME WITH HER....