Heartland Regional Medical Center's Online Review Report Card

Nurses on the third floor great but the communication from surgery sucks yesterday. It got postponed completely from that day to 11 o’clock this morning and we are still sitting here waiting and they’ve not even came to get her.

Go somewhere else , this place in a few departments are lacking professionals not worthy of their titles or practices. Never again .

My experience here was terrible. I work in healthcare and am a nurse. I am very understanding of a lot of situations. With that being said, no one should ever have to wait 4 and a half hours to be seen in any ER waiting room. Especially when they have a “30 minute pledge” to be seen apparently. I hoped with new management I would have a better experience than things I have heard about this place in the past, but I don’t. My RN was friendly and nice and I know that there is only so much they can do. Who ever has the ability to run this place needs to figure out how to make these issues better. I finally got taken back and was being told my issue could be a kidney stone. I knew for a fact that wasn’t what it was. They then said it wasn’t and it was a slipped disc. I figured that is what it was. They came back a third time and said I had a UTI and that was the problem. I am not saying they are wrong about having a UTI, but it is not what has caused my problem. They sent a script to my pharmacy and had me on my way saying all I had was a UTI. I then got a call saying they tried to send my script over to the pharmacy and it wouldn’t go through so the script would need to be picked up. I had a family member try to pick it up when they told her I had to be there myself to pick it up. My pharmacy said they had no issues with that narcotic being electronically sent so it was an issue on their end. They refused to retry to send it. I am now not getting my pain meds until I can manage to make it up there with the pain I’m in. I have never had such a terrible experience.

Had a horrible experience lastnight at ER. Went for legs swelling, pain in legs, sob and pitting. Got lectured how this was a primary care provider visit. How I should have done my part of care even though I didn't get this information prior. Was told there was nothing he could do for me but then said could do a blood test. He left for an emergency, the nurse never informed me after waiting an hour for him to return. I never got my blood test. The nurses were so loud talking outside my room I couldn't relax, this was at night time 10- 11 pm , grant you. The doctor was rude and mean. I left because there was nothing they wanted to do for me and will never go back there nor would I advise anyone to go there. This place doesn't even deserve a star. staff should know hippa rules better too. Talking about other patients makes others feel very uncomfortable plus loud yelling by the doctor in my room was embarrassing about my care with other patients being able to hear my information.

My grandson was there with a severe headache and they told him he had whiplash and sent him away. Later in the week he went to Herrin Hospital and was transferred to St. Louis University where they removed three tumors from the back of his head. I would never go to Heartland for even a hangnail. I gave them one star so I could do a review. They don’t even deserve one star.

They gave my uncle the incorrect visiting hours keeping him from being able to see her. They were only allowing him to visit the hours for Covid positive patients. She tested negative and never had Covid to begin with. But after 4 days some hag on 3rd floor is still telling him he can only visit a couple hours a day.

Took my boyfriend here because he fell. Had a long wait to be seen by a PA for 3 minutes. His leg was doubled in size due to swelling and they took an X-RAY and sent him away saying he was fine and refused to give an MRI. After he couldn’t walk for a week we took him to the orthopedic institute and they said not only did he have several fractures but he had torn his quad off his kneecap and injured ligaments. Horrible quality of care. Charged us 2k. Don’t go.

Pathetic excuse for an ER. Website states right now wait time is 17 minutes. Someone just sat in there for over an hour and just left still in pain. I personally have never had a good experience here. Extremely judgmental nurses treat everyone like a junkie if you don't look the "part" we give narcan to junkies that don't deserve to live for free but neglect hard working people.

Very slow at everything!

I would give them zero stars if I could. I have been trying to pay my bills for almost a year, and they still haven't sent it to my insurance. The bill says to talk to the Business office manager, but when I call the hospital they say they don't have a business office manager. I leave a voicemail and no one ever calls back. I have made over 50 phone calls to get this taken care of, and I'm still dealing with it 11 months later. I will never use their services again, even in an emergency I'd take my chances and drive the extra few miles to Herrin.