Ignite Medical Resort McHenry's Online Review Report Card

I didn't think I was going to walk again when I first came in, and now I am going home! I am very thankful!

My father stayed here recently for about 2 months. Overall, it is a very nice resort in terms of cleanliness/services/rehab efforts. My father was in between a hospital stay and a memory care facility and the care he received here seemed to be very good compared to other facilities.The reason I am not giving 5 stars is really about how clear they are with information and how they worked with myself and my family. The director was very attentive as dad was moved here, and promised all sorts of things. But once he was here, it seemed as though the attention was no longer given. The things that were promised were sort of/almost accurate, but sadly the ways that they were not accurate really impacted us and caused drama.The bright spot for us here was the person handling their transitions (helping bring the patient in and move them out), Erica. She was incredibly helpful and reliable. The information she gave us was accurate and it became clear that she was the one we should work with on anything we possibly could. She was kind and I genuinely appreciate her help.My overall advice then, if you are paying for this place yourself, be careful. Ask a lot of questions and try to get things in writing. If you can accomplish that, you (or your loved one) are likely to have a good experience here.

My mother in law has had an extended stay at this facility. Most of her experience has been great. The last couple months especially, with the care from one of their newer CNA's, Rommel. He is so helpful, caring, and makes her feel safe. Even if he isn't working in her wing, he will go in to help the others assist in getting her in and out of bed, or just to say hello and see how she is. He truly cares about his patients, and it shows.

I’ve had excellent care by Ignite. all of the people have been wonderful to me and they all seem extremely competent at their jobs. i would especially like to recognize Caitlin. i don’t think i’ve seen anyone as good at her job as she is. she has really helped me to make this transition.

I just spent five weeks at ignite medical resort in McHenry My experience was great every person who helped me were great I am now up and around and feeling good thank you to all of you men and women for all your help

My mom has been at Ignite in McHenry since June. There are so many great CNA's there, but Rommel is amazing. He has done so much to help her. Marie at the front desk is also so helpful. She helped us to make my moms birthday special by setting up a special table in the dining room for us, making it pretty, with flowers. She goes the extra mile delivering frappes to her if I call to send her a special treat! Keep up the great work Marie and Rommel!

My 88 year mother was here for 31/2 weeks following surgery. I cannot say enough good things about the place. Everyone here puts the patients first. They go above and beyond. The patients feel welcomed and cared for always.The physical therapy is unmatched, intense, different and fun. The nurses work hard and always try to meet the needs of the patients, and they seem like they all are passionate about what they do. The director called and texted me to see how things were going on a regular basis.They even took my mom to her doctor appointment by medicar a half hour away.The rooms are beautiful, and come with fireplaces set in the wall and a nice big TV. The facility feels more like a fancy hotel. I highly recommend this place, and I have been a nurse for 35 years.

I would love to thank Ignite forThe wonderful experience I had in rehab. Everyone is So caring and helpful. I would likeTo give a shout out to Stephanie, Laura, iwona, Sekina, Chris, Erna,Tara, Cara, Michael,Gizelle and Carla.Also, to the very helpful nurse on the night shift that Improvised for me.This place is beautiful and provides a lot ofOptions for entertainmentThe P.T. Is excellent.Oh, I Can’t forget A.J.,The driver and handyman. All Wonderful people.If I have forgotten anyone please forgive me.Thank you all!

I just can’t say enough good things about this wonderful place! Everyone is thinking and acting with a “patient first” goal. My personal interaction with any staff member was beyond pleasant and totally satisfactory. I would recommend Ignite Medical Resort in McHenry first, foremost and only for you or your loved ones!

My husband had the best CNA Brandi! He is not the easiest to deal with and she works wonders. Brandi took the best care of him he trusted her and he felt very comfortable with her.Need to add to this. Only one problem we have, my husband will be home a week tomorrow and no help has started. I made sure with the Care Coordinator that we were to have Home Health come in and was told yes. The paperwork shows we are to have a Nurse, PT and OT. As of yesterday the doctor had not signed off on it. That should have been done before we left. So my husband has not had any PT other than using his walker. Hopefully I will hear tomorrow that the paperwork was signed and the orders can be put through.

I am currently a patient at Ignite in McHenry. It is an amazing place. Wonderful management and staff...the RNs, CNAs, Physical Therapists and Occupational Therapists are wonderful. They have an outstanding rehab department. I would not hesitate to recommend this facility. And it is a beautiful facility with other benefits too.

Ignite is a wonderful place to work. I was lucky to have found this place with a great atmosphere, awesome people to work with, great patients. I would highly recommend this place to anyone.

I love how clean the facility is and how friendly the staff are! They have an outstanding skilled nurses as well. I love that the Administrator actually comes out of his office to greet visitors whenever he gets the chance. They are really focused on patient care and returning the patients home!

I just want to share how amazing it is to work with the Therapy Dept at Ignite. I enjoy coming into work in the mornings knowing the team is organized and ready to start each day. Karl our DOR is very understaning and so easy to work with. Thanks Karl for.all your hard work

The most luxurious resort that i have been able to witness and be apart of. Carla, Ken the head chef, Alyssa in the kitchen, Katie the administrator, Stephanie and kris in activities, Randy, Kara, Tara and Avalon from therapy have all been amazing. My dear family and friends Barry, Randi and Jared, Tim have all been so accommodating

Minimal care for the patient who is unable to care for themselves. No help in bed when family not there to asl, occasional bed bath

I have been to a couple facilities prior to Ignite Medical Resort McHenry and Ignite Medical Resort McHenry was by far the best. They have done their homework to find the absolute best therapists and group facilitators. Staff was compassionate, caring and supportive. It's a safe place to stay and get on solid foundation. I highly recommended it here.

A lovely facility with very caring staff. Their communication was great and I would highly recommend them to others.

Such a beautiful place and nice people

This place is fantastic! My grandma said she has never felt so spoiled before.