West Lake 24/7-Urgent Care's Online Review Report Card
West Lake 24/7-Urgent Care
3.9
Average Star Rating
42
Total Reviews
1
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
West Lake 247 received 50.0% positive feedback, with patients praising the caring staff, thorough care, and clean facility. However, 50.0% of the feedback was negative, primarily citing dismissive doctors, billing issues, and customer service concerns. Overall, the practice is valued for its compassionate care yet needs better administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of West Lake 24/7-Urgent Care's Reviews
I love coming here The staff is always Amazing to me and My kids!!! I love love love the receptionist !!in and out never a long wait!!!
Reviewed On Google
Just amazed and then relieved to see this office IMMEDIATELY act to test and diagnose my 15 year olds condition (bronchitis) and then to begin treatment that we sought and suspected weeks ago. We called because we needed help and they responded appropriately. We are grateful for such a treatment and right here in our backyard. So thrilled to know where to go, should we need this help again.
Reviewed On Google
Brought our son in for treatment of a cough that just would not let up after 6 weeks. The doctor and staff were caring, thorough, and swift in the care of our son. The doctor, nurse, and staff provided immediate relief for our son and provided a treatment plan that had him on the road to recovery. This office was able to rapid test for the flu, COVID, and RSV in addition to a chest x-ray that showed bronchitis. This all happened right in the office at West Lake 24/7. We are grateful to have a professional medical resource that can provide a high level of care right in our neighborhood. What a blessing West Lake 24/7 is!
Reviewed On Google
Visits are in and out! There has never been a time where I felt like my concerns weren’t heard. Highly recommend.
Reviewed On Google
Trash
Reviewed On Google
I took my son here because he has a cold. I told them he has a heart condition and the doctor wouldn’t even touch him. She didn’t feel “comfortable” seeing him. She offered to call an ambulance but didn’t care enough to do anything for him (He did not need an ambulance). I tried to explain that I spoke to his cardiologist and this is a cold and not an issue with the heart! The doctor was rude and didn’t take the time to listen. I felt like my son was discriminated against because of his heart condition! I guess they only help the part of the community they feel “comfortable” seeing! If you have underlying conditions, DO NOT GO HERE!
Reviewed On Google
Clean facility, the staff was very pleasant, and the doctor not only helped me with my issues, but gave me information I didn't even know I needed. I would definitely visit again.
Reviewed On Google
I am reporting this facility to the STATE they are fraudulently using my insurance for somebody dialysis treatment and home healthcare DUMMIES I HAVE ALL MY CHILD MEDICAL RECORDS SHE DIESNT RECEIVE DIALYSIS OR ANY OF THE OTHER THINGS YOU CHARGED MY INSURANCE FOR WE CAME IN FIR COVID TESTING BACK IN 2021 so why is my insurance still being used in this facility I ADVISE NOT TO GO TO THIS URGENT CARE CLINIC THEY NEED TO BE SHUT DOWN
Reviewed On Google
they charged me $5k for one visit, no tests no xrays. scam do not come here please im begging u
Reviewed On Yelp
I found everyone from The front desk to the doctor to be caring and professionalI would definitely recommend this place
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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