360 Immediate Care's Online Review Report Card
360 Immediate Care
4.2
Average Star Rating
253
Total Reviews
24
Recent Reviews
2
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
360 Immediate Care received 79.8% positive feedback, with patients praising the friendly staff, professionalism, and efficient service. However, 20.2% of feedback was negative, primarily citing billing issues, insurance misunderstandings, and inconsistent quality of care. Overall, the clinic provides prompt care yet it needs better administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
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List of 360 Immediate Care's Reviews
I had an exceptional experience. I had a concerning injury and walked in before closing time. I was able to be seen right away, given honest feedback on my injury, and treament for the best recovery. I highly recommend 360 Immediate Care.
Reviewed On Google
We got a service from this location and it’s the first time we visited. The people at this location really understand the importance of service and they helped us get not just a fast but a prompt service. Dr Erin is amazing, and even shared her personal phone number to ensure she can be reached if we needed any further help. GREAT PEOPLE, AMAZING SERVICE!!!
Reviewed On Google
Avoid this clinic. I was overcharged $150 instead of my standard $50 copay. After making me wait 30 minutes just to decide whether they would even see me, the doctor had no idea how to evaluate my condition and was actively looking up basic information on the internet. They lacked the necessary medications/treatments, provided zero meaningful medical advice, and only admitted they couldn't help after collecting my money. A complete waste of time and money, they should have told me upfront they weren't equipped to treat me. Just a waste of time and money especially when I'm in pain is very hurtful.
Reviewed On Google
We went there a couple weeks ago with an emergency. They popped a vein and my wife's arm started bleeding. Then they drew the blood and put it in centrifuge. They told us the top flew off and they need to draw it again. There was only a nurse and two assistants so they told us to come back when someone more qualified is there. It was a very bad experience.
Reviewed On Google
I went to the location in Roselle, IL after 8pm (clinics are open until 11pm). They took care of me very quickly. Office staff was pleasant and helpful. Care I received by S. Patel, NP was efficient and very effective. Thank you!
Reviewed On Yelp
12/10! This place is incredible. We’ve been to a few urgent cares before and nothing compares to this one. They are so helpful and understanding. Erin, the NP, is incredible. She was able to help my husband with a finger infection and even sent us home with supplies to change his bandage. She even called him a few days later to check in! She also did a sports physical for my daughter and we were in and out both times in no time. I have already recommended this place to many people and plan to come back whenever we need anything at all!
Reviewed On Google
Five stars! I love how quick every visit is. I’m always in and out of this location. Erin, the Nurse Practitioner is fantastic, kind, and truly listens. She took the time to understand my symptoms before deciding on the best medication. I was blown away when she actually followed up with a phone call a couple of days later to see how I was recovering. Truly an amazing provider!
Reviewed On Google
I have only written a few reviews but I knew I had to write one for 360 Immediate Care because I had the best immediate care visit I have ever had. I got to the Mt. Prospect office literally 15 minutes before they closed at 10:45 at night yes they are open until 11 pm! I suspected late evening that I was getting a UTI and would need medication so I googled "open immediate care near me" and their office popped up as open till 11pm that's when I noticed I only had 15 minutes to get there or sit in an ER for hours waiting to be seen so I ran out of my house to get there in time and inadvertently ran out without my wallet so I got there with no insurance cards. This office wasn't concerned at all only about treating me even though they had no records on me they treated me-said just bring it tomorrow. They were the most professional wonderful bedside mannered group I had ever seen. The staff was truly more concerned that I got treated more than if I had my insurance cards for billing, now that in itself is a first. 360 Immediate Care is a beautiful brand new office, open late, cares about their patients and a wonderful pleasant staff, all of them was truly a delight and I will go back anytime needed.
Reviewed On Google
Never wrote a review before, but staff were super friendly and welcoming :) Erin, NP was great and very down to Earth. The whole process was also quick and easy. Would definitely go back
Reviewed On Google
Extremely helpful amidst an insurance change and needing affordable medication options.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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