Prizm Behavioral Services, Pc's Online Review Report Card

The combination of Dr Jafry and Kristi Waterfield have done a wonderful job helping me manage my depression to the point where I feel as if I’m a new person!! Excellent job!!!

Felt very welcomed and understood, thank you

I have had a lot of issues with them getting insurance approval for medication and treatment. One incident occured where they never got the approval after years of therapy; they said we owed them thousands of dollars because of something that they never did. Many phone calls later we got them to approve it finally. On another occasion they couldn't get my medication approved because they said we never gave them any insurance information. So how have I been getting my insurance to help cover the bills all these years? Did they just lose my info or something? I'll never know I suppose. Always issues with the billing and customer service. The therapists and psychiatrists are lovely, but I cannot handle much more of their inability to manage the financial aspects.

Always billing problems with this place. They send me invoices to pay, but they never gave me any login info so I can access the actual invoice. I called and they were able to give me a link to change my password, but the website is broken and doesn't load on any of my devices I've tried to open it on. I called to get help for this issue and they avoided the question and couldn't help. It's always just a hassle with these folks. I went years receiving treatment from them, only to be told YEARS later that they never approved of our insurance and we would have to pay full price. Surprise, they screwed up and just never put it in to get approved. After many arguments over the phone we were able to get them to approve it, as that should have been done in the first place. My most recent issue is them telling me I can't be approved for a medication because something with my good rx account is expired? Surprise again! It isn't expired and they just screwed up for the billionth time. I hate this place so much. I had to call the insurance company myself to get them to approve the medication because Prizm couldn't figure out the phone number. So I don't know why they were telling me that it was expired when that wasn't the issue?? Nothing was expired... The therapist and psychiatrist I'm seeing are very good, but the billing and customer service aspects are the worst I've ever seen. I wish I never had to deal with them. Always issues that make me more stressed out than when I come in for the therapy sessions.

Casha listened to my daughter and we came up with a comprehensive plan.

Very helpful staff and a really great community

Honestly this place is just terrible if u need a letter for work or let say social security they charge u few hundred dollars for each letter not for let's say 4 letter in total would cost almost 1000 dollars if each letter was 1 page long they are taking advantage of people and its not right or good practice

Dr. Jafry has been our doctor for years and gives excellent care. Her holistic approach to treatment is indispensable. We are pleased with her care and wouldn’t think of going anywhere else!

I struggled for over 30 yrs multiple different medications with no relief. Dr. Jeafry is amazing after 6 months im at such an amazing place in life thanks to her! I cant say enough how grateful I am to have found prizm.

Prizm Behavioral Health Services has been a great resource. Alexis is an outstanding therapist--caring, attentive, and truly invested in helping her clients grow. The IOP program is very helpful and provides the tools you need, as long as you're willing to put in the work and really engage with the program. The front desk staff is incredibly kind and helpful. Overall, it's been a very positive and supportive experience.