Athletico Physical Therapy's Online Review Report Card

Althletico is just NOT physical therapy; it's Family! Not Only have I felt better physically, but I feel good about myself in my mental health. I felt like they truly cared. Everyone is so kind, considerate, respectful, and most of all professional. I want to thank Zach Meyer, Katie, and of course, Jessie, at the front desk. I recommend this Athletico with 100 % confidence. I am almost done & will continue to do my exercises and working on my posture ( Katie )I definitely would come back, (hopefully I don't need to) in a heartbeat. Again, thank you and I'll miss all of you.

SCAM AND OVERCHARGE. EVERYONE BE AWARE AND ASK BEFORE YOU COME FOR VISITS. Came to Athletico with a knee issue to get some relief before the surgery. First appointment went fine, however no financial info was given to me as far as the cost for the first or follow up appointments. I went for second appointment and that's when things got strange. I had zero time with PT person. I was given a table and then receptionist girl was relaying instructions from PT person who was in the room with another person. That's seemed wildly odd. Things got worse when I got my bill for these 2 appointments. I was billed $469 for first and $409 for second visits. That's higher than many lawyers fees or even orthopedics fees for office visit. THIS IS CRAZY. Especially I was upset about the second visit where I self-served myself. After insurance adjustment I am still asked to pay $354.47. NO WAY. I called to discuss with billing office and they just brushed me off. I offered to pay for first visit as it actually resembled a visit but I object paying for the second one. They declined that offer. I would hate this to go to collections but out of principle this is wrong. SCAM AND OVERCHARGE. EVERYONE BE AWARE AND ASK BEFORE YOU COME FOR VISITS.

As much as I dislike P.T., this facility makes it easy. Kaitlin has been my main therapist but I have seen several others when Kaitlin was out of town or had a day off. I never would have been able to bend my knee after total knee replacement surgery if it wasn't for Kaitlin. She is patient but knows when to push me. She has a sixth sense about what will be uncomfortable and how I'm feeling. It's a busy facility but Kaitlin gives me the time and attention I need, always making sure I'm doing an exercise right even when she's working with another patient. I'm almost at the end of my P.T. except for doing exercises at home but I never could have gotten here with Kaitlin's help.

I give Athletico high marks as a PT facility. The staff is excellent, listens well, conscientious, well trained, highly capable and takes high interest in patient. The facility is well organized, open, clean, and well located in downtown NB. I worked with Ben and he is an excellent PT, across multiple knowledge areas and helped me greatly. Also worked with other PT staff on occasion and found them all to be very helpful and professional also, very good marks across the board.

Top marks to Ben, Steve, Brad, DJ, and (departed) Tommy at Athletico, in downtown Northbrook, for their individual and collective care, caring, expertise, style, and personality - highly-capable people doing highly-important work in a highly-engaging manner. While I hope to never have to do PT again, if I do, returning to Athletico's Shermer Road location will be an absolute no-brainer.