Rush Oak Brook's Online Review Report Card

Big fan of this new shiny facility. It's clean and all staff has always been pleasant. I have had several imaging, ortho and GI appts here. All experiences were top notch.

Good facility. Friendly staff and docs. Saturday Lab times would be great if posted on website.

Horrible follow up/ response from your radiology team. Horrible service. Do not recommend. As if protocols were stone and not guiding parameters. Sonia and Mariana from radiology were completely incapable of realizing there are more than one way of doing things.

Rush Oakbrook: The good: I love the facility and my PCP The bad: One visit I was instructed by my pcp to stop at the lab on my way out. There was a young lady with ear buds on talking to someone on her phone. That didn't bother me until she told me to have a seat and said "What's your name and date of birth?" I asked her "Aren't you on the phone? Don't you know you violating my HIPPA rights." She told the person on the phone.."Let me call u back."and proceeded with my draw. She was nice, but as I sat there I was thinking...how many senior citizens that came thru that office , that dont know what ear buds are, and she'd ask for their personal information while on the phone. 🤔

Was happy to come here but yesterday was told there would be an hour wait for an xray due to lunch break. After I dragged my poor daughter, in pain, who could not sit. Either hire more techs or do a better job scheduling. Where I work, in healthcare, if we were short, we took a quick ten minute break to eat and took a linger break later.

Have never had a good experience here for the years I’ve been going. Very disappointed in the system of scheduling and management.

Absolutely do not recommend this facility (or any Rush facility for that matter). After having GI issues for over a year, I was referred by my PCP (also through Rush, also do not recommend) to see a GI. I waited over 6 months for an appointment (was told I was on a cancellation list for ALL Rush GI doctors in all locations, never got a notification over those 6 months - so I don’t believe they actually had me on the waiting list). In between the time I made the appointment and my actual appointment, my mother was unfortunately diagnosed with colon cancer, which obviously put this in a whole different light for me. Come time for my appointment, my doctor, Dr. Mark T. DeMeo, was completely unhinged and unprofessional. While the whole appointment was terrible and not at all helpful, some of the key moments were: he pulled up YouTube to show me a video of the Squatty Potty commercial; accused me of being ignorant for saying that my mother’s colon cancer is likely not genetic (while I know there’s no way to be sure, I was told by her doctors it was not genetic, and I had also gotten genetic testing done just in case, and was confirmed to not carry a gene to make me more susceptible to colon cancer); repeatedly referred to another patient of his as “oriental” (and then proceeded to say “I know I’m not supposed to say that word anymore, but I’m not sure what else to call them” - I don’t even have words for how awful that is); and before leaving, told me he thought I had POTS because I was having GI issues and was flexible (asked if I was double jointed, showed him that I was, then proceeded to say “Ew”) - but didn’t actually elaborate on the POTS thing, just threw it out there. I was referred to get an abdominal x-ray, but then told that the x-ray tech had just left for the day. While that part isn’t their fault, I can’t help but think that if he had just addressed my issues instead of messing around with YouTube and random diagnoses that maybe I could’ve just gotten the x-rays done, especially after waiting half a year for the appointment. After finally getting the x-rays done (this facility was not near my home, nor is any Rush facility that does x-rays), I waited for someone to reach out and explain the results to me. While the x-ray tech made some notes, I expected someone from the GI team to reach out. I waited and waited, until finally *I* was the one to reach out and ask for someone from his office to explain the results to me in layman's terms. I wasn’t really given an explanation (this also was done via MyChart messaging, couldn’t even get a phone call), but was explicitly prescribed ONLY the prep for a colonoscopy - no colonoscopy. I can’t make sense of why they wouldn’t just do the whole procedure, but obviously they were not going to help me or care about finding out what was wrong, so I found a new GI through a more reputable hospital group. She could not believe that they hadn’t done any testing on me, and promptly ordered no less than 3 tests immediately to try and get to the cause of my issues. Due to issues with my PCP (at Rush Lakeview, also horrible), one of the tests has had to be rescheduled multiple times. Bottom line, do not seek any care from Rush, and especially not Dr. Mark T. DeMeo.

I love my allergist doctor and team here. Sabrina is the best nurse who takes care of me for my weekly shots. I’ve been measured for hip surgery braces and dr Nho is awesome. Such a beautiful facility

Staff is nice and friendly.

RUSH to get a second opinion!!!!!! My story will make you cry. Good luck