Elite Rehabilitation Institute Of Oak Park's Online Review Report Card
Elite Rehabilitation Institute Of Oak Park
3.3
Average Star Rating
87
Total Reviews
2
Recent Reviews
2
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Elite Rehab received 56.3% positive feedback, with patients praising the friendly staff, effective massage therapists, and knowledgeable doctors. However, 43.7% of the feedback was negative, primarily citing scheduling issues, poor customer service, and abrupt cancellations. Overall, while staff quality is appreciated, improving communication and appointment management is essential.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Elite Rehabilitation Institute Of Oak Park's Reviews
Recently had a massage at elite rehab institute. The therapist, Lupita, was amazing. One of the best massages I ever had. She was attentive, polite and addressed all of my issues. Would definitely recommend Lupita, already booked another session.
My go-to for adjustments, massages, and an overall great experience! Super friendly staff and personalized care.
To be honest that was actually very nervous walking in here for a massage based on all the reviews. But I think today I had a really good lady her name was lupita! I had two Groupons as well. There was a little hiccup in the scheduling. There was supposed to be two people today scheduled but they only had us for one so always call to make sure there's more than one opening if you're going with somebody. Otherwise lupita has the magic touch. I actually felt pretty good and I told her not to touch certain parts of my body and she was actually pretty good at listening. I speak Spanish so it was easier for me to communicate as well. Honestly I'd go to her again. She isn't to rough but also tough enough to get some of that pain taken care of. 10/10 . Just always communicate with your masseuse.
I got a Groupon for this place 3 of them only to tell me they are booked for the whole month call back 2 weeks later , I call back they tell me they can book me for the next month Jocelyn would not let me speak to a manager or anyone else but her for that matter . It should be explained that u have to wait 2 months to get a massage and they only do massages up til 12 noon
On time appointment, nice polite service
I went to Dr ChrisToday for a serious back issue..Dr Chris worked on me dor half hour and i felt so much better when i left. He would not accept payment..HIGHLY reccomend this company..great guy..
Great experience with the team. Dr.Chris is very patient and knowledge about injuries. He explained my injuries in detail and in terms I could understand. Would highly recommend.
The girls at the front desk are Great. Maritza was Awesome l walked out of there feelin 💯 better then ever, l will be coming back to her. Thank you , Gracias Maritza
This place is really difficult to get ahold of. They almost never answer the phone. I had to call 4 separate times on different days/times until I finally got ahold of someone. I was able to easily schedule my appointment for a massage, however my sister and I were scheduled on the same day and they canceled her massage with no explanation the day before. When I went there in person, the place itself was very difficult to find as it is in an indoor mall. This was not clearly indicated on the reminder message I received for the appointment, and it was pretty stressful just getting to the actual place. The facility did not look well kept and the whole rehab facility was just one singular open room... the actual massage was ok, the person did a decent job but the whole thing felt very cheap and rushed. Also ended the massage about 10 minutes early. Overall, I would never go back.
The staff was really nice as you entered. I had a Groupon and sometimes there is always a problem but they had it in their system and I went right in. The atmosphere is like most massage places with relaxing music and white sheets. I had a full body massage and it was very relaxing. I do wish she had focused a little more on the areas I had told her about but overall great! I did get the full 60 minutes and was even able to speak with their chiropractor. There is a parking lot where you ca pay a minimal fee or parking on the street.
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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