West Suburban Medical Center's Online Review Report Card

Always Nice Clean Staff always friendly and helpful.💯

Byłem przyjęty na ER pomoc udzielona poczułem się lepiej dziękuję

The operations of this hospital is absolutely trash. Zero stars. I’ve long heard through word of mouth that this is not a good hospital, but I needed some simple imaging done for my ankle, so I came here because the location is convenient. I figured they couldn’t possibly screw this up. They did. And they have delayed my plan of care by being extremely inefficient and inconvenient.The day of my appointment, an order for imaging was given to this hospital by my provider’s office. I had spoke to someone from West Sub the day before and had confirmation that it was set up. But on the day of my appointment, nobody could find my order. Making me late for my appointment and I arrived early. I was held up about 30-40 minutes before they found my order. Thankfully, I was seen right away afterwards.Here’s where it gets even more inconvenient. I communicated to them that I needed the results sent to my provider who’s outside WS. I call my provider’s office a few days later and they hadn’t received anything. I call WS’s imaging department and the person who I saw tells me I have to either call WS or visit in person to fax my info.I call WS medical records department and instead of simply faxing these documents over, they want my provide to fax THEM requesting the info! If you want WS to send it, you have to go online, print a release authorization form, fill it out and sign it, and either fax it to WS OR go there in person to have it faxed. 😑 I have never encountered a more inefficient, inconvenient, and outdated hospital. Stroger is similar, in that their operations are in the dinosaur age too. Do not go here. If you live in the area, go the extra mile and go to Rush.

This is the worse hospital in CHICAGO. Will have you waiting in a non occupied waiting room for hours!!!! T DO NOT GO HERE. Rush is a WAY BETTER HOSPITAL. WON'T BE GOING BACK HERE.

Worst hospital ever they tell you a 8 hour wait while they sit around talking then tell you they can’t give you discharge if you want to go home

Overpriced

If I could rate a 0 I would. 1 is too generous.

Does another bad review do this place any justice? Administration needs to have this hospital updated. Rooms are 85 degrees with zero humidification. Nose is all bloody from the air inside this place, mouth drier than any desert. Drywall falling off the recovery rooms, grout and bathrooms destroyed. Air vents covered in dust and possibly mold. If you are trying to emit yourself to a psych ward, stay here for 3 days in a room and you’ll go yourself.Nurses & Staff, hats off to you. The energy they emit is amazing for the work conditions they have.

Here I go again this place is horrible please if you don't have to go to this hospital please don't go I had a bad experience last night and today about my mom. These people let her sugar drop to 31 my mom had a seizure as I was talking to to her. I went up there to take here out of this hospital last night. One of the nurse took her cell phone out her had layed it on the desk I can hear my mother calling me come get her. These nurse never give her back the phone. Can't think of the doctor name who was on the shift but he was helping. I do understand these nurse and doctors are over worked but there are sick people who need there help. Trying to get my mom out of this place

This place sucks we had to take our mom here cause we think she had a stroke.This place would not give us any info stating they going to call us its been over 15hrs no one return any calls I we want is some updates. SMH