Northwestern Medicine Orland Park's Online Review Report Card
Northwestern Medicine Orland Park
3.1
Average Star Rating
65
Total Reviews
7
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Northwestern Medicine received 49.2% positive feedback, with patients praising the kindness and professionalism of doctors and caring nurses. However, 50.8% of feedback was negative, primarily citing rude staff, long wait times, and poor communication. While the healthcare quality is strong, it needs better customer service and administrative efficiency.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Northwestern Medicine Orland Park's Reviews
Northwestern sucks! They will milk your insurance for all they can get. I spent over $30k in tests they still won’t treat the pain problem. I have to go to a undocumented pharmacy for pain relief.
Reviewed On Google
Been coming here for several years for doctors and lab work. Many different buildings and activities within the campus. Palos Health merged with Northwestern Medicine in 2021, so new signage everywhere. Very friendly staff and doctors that care about their patients in my experience.
Reviewed On Yelp
If I could give a 0, I would. I scheduled my mom's new patient appointment with a Polish-speaking doctor., Dr. Baber. She was waiting several months for that appointment. We received a phone call just a few weeks before the appointment to find out that he no longer accepts new patients. She doesn't speak English and the translation service is not good. She was very happy to know that the doctor's office is very close to her house and he speaks Polish. It is business-like behavior, lacking kindness and understanding.
Reviewed On Google
Terribly trained staff
Reviewed On Google
The doctors are completely unreachable—you’re left in the dark with your condition or care. The nurses are incredibly rude, dismissive, and consistently talk over you anytime you try to ask questions or express concerns. There’s a total lack of communication, compassion, and professionalism. I would never return to this hospital and strongly advise others to look elsewhere for care.
Reviewed On Google
I wish I could give zero stars. Staff all is SUPER rude and doesn’t know what they are doing. Everyone’s always confused when I call with a question or asked to be transferred to a certain department and sometimes they even tell me they don’t have that there. Even some of the doctors be little you and make you feel stupid. I HIGHLY DO NOT recommend.
Reviewed On Google
I was transferred to this location, and hour out of my way, because I was told it had openings. Three weeks later, half a dozen phone calls, a two hour round-trip drive for an intake appointment, and I am told that they don't have any openings. This was for an extremely time sensitive matter. Least professional hospital in the state.
Reviewed On Google
My son has been seeing Darlene Flowers for his behavioral health for about 4 years now. I have to say without her help and patience with my son I don't know how I would of made it. My son was very quiet and wouldn't speak to anyone about his feelings. I don't know how Darlene did it, but he started becoming more outspoken. My son has grown so much and coming out of his shell fast. Thank you Darlene and staff! You guys are awesome!
Reviewed On Google
Not a great place to get blood work, not only could she not find a vein, she was suppose to draw TWO tubes of blood and only drew one. Asked for help and other tech just kept moving needle around to find vein. Not professional
Reviewed On Google
The immediate care clinic here is a joke. The nurse that took me back to do my blood pressure and vitals was very rude. The x-ray tech was very rushed and didn't even let me a deep breath before snapping the picture of my lungs. The doctor had a good bedside manner and she listened to me and let me explain everything. But she called me after I had left the clinic already and told me about an abnormal EKG reading that I had. Because they had done an EKG on me as well.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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