Richard Dejong's Online Review Report Card

Dr. Czarlinski is really a thorough doctor and didn't make me feel rushed during my visit. It can take a bit to get an appointment but the staff is really nice and the doctor is good so it's worth it.

Darlene is the only helpful member of the health care team, whenever I attempt to refill my MONTHLY prescription with anyone else they somehow send it to my pharmacy incorrectly. I should not have to make 3+ phone calls much less more than one for such a simple task, I've been trying to refill the same prescription for a week now.

Love my PCP there, however, I noticed OSHA violations that made me concerned. On 2 occasions I took my new born for their vaccines and the nurse that attended us walked all through the hallways with the same pair of gloves, instead of grabbing new ones when she entered the room she proceeded to touch my new born's face because "she was cute." Since then I always request another nurse. With COVID on the rise this misuse of personal protective equipment, such as gloves, is alarming and uncomfortable to me.Additionally, every visit, no matter if it's for a simply lab drawn or a medical evaluation, is always a 2+ hour wait. I have waited up to 3.5 hours to have my baby seen for her vaccine appointments, we were there a total of 4 hours if not longer. The last two visits have been a total of 2 hours spend at the clinic with 1.5 hours in the waiting area. However, because of COVID I understand that the clinic is short staffed and there may be a lot of sick patients waiting to be seen.Overall, all the doctors and most of the staff are very good and attentive!

The 5 stars are for APN Jennifer Bassler. She’s amazing. I had been having some health issues and was afraid it was something really bad because of my symptoms. Jennifer was patient and I could literally see her brain working lol. She scheduled all of the necessary test needed to rule out everything I was afraid of based on my symptoms. But here’s the kicker. Jennifer knew how afraid I was of what the results might be. She went above and beyond and called me at 8:30pm the day the results came in. All was well and she put my mind at ease. Jennifer has the mind of a trained physician with the heart 💜 of a nurse. I couldn’t be happier to have her as a part of my care team.

Just wanted to say thank you Mary in the imaging department who I had an ultrasound appointment with. It was a very emotional day for me and she was there to hear me out let me vent and was just listening to me and felt like she understood me. I can’t thank her enough for being such an amazing soul. THANK YOU MARY you really touch peoples lives & that appointment meant to much to me.-Ari A

I found myself with extreme foot pain. Blessed is Orland Park to have a walk-in evening orthopedic clinic on Monday and Wednesdays at University Of Chicago on La Grange Road. This was my second visit to this clinic. The desk clerk is professional and the waiting time was great. The medical assistant that took me to the room, Raqueia Elbert, she even remembered my name. She has a welcoming personality, completed my paperwork and answers any questions I had prior to the doctor. I was x-rayed, then spoke to Dr Benjamin, extremely professional and knowledgeable, who explained my issues in detail and any options that were available to resolve my problem. Orland should see this clinic as an asset, when people slip, fall and it’s after hours with most ortho doctors are closed. I highly recommend this clinic next time you have an after hour orthopedic issue.

Labs: I typically have excellent care at all of the University of Chicago in Orland Park and hospital. The receptionist today was extremely rude and wouldn't listen to me. I had bloodwork yesterday (1/21) and was unable to provide a urine sample at that time. I was given a cup to take back the following day. The nurse instructed me to knock on the lab door and give the sample to the nurse. I knocked on the door and the receptionist yelled across the room that I had to check in. I explained that I was following the nurse's instructions, yet she yelled again that I had to check in. I answered her questions to check in and she said she couldn't find an order for uranalysis. I showed her the label on the sample cup, but she kept repeating that it only had my name (it also had a bar code but she wouldn't listen.) She repeated that there was no order and she just stared at me. She refused to listen to me or try to find out what was going on and I had to leave with my urine sample and no test done.

People that answer the phone are rude. I scheduled way in advance with a specific provider to make sure that that was the provider that I was seeing. The day before my appointment I get an email to check in for my appointment and on my appointment there was a different provider listed. I called to see about this and the reason given was that the provider was changing specialties. I wouldn't see a problem with this if I had been made aware ahead of time due to the fact that changing specialties is not a spur of the moment decision. I think that it's very inconsiderate to not let patients know who have been booked with this provider way in advance know and to instead switch the provider without saying anything. I think that rapport between provider and patient is important so I think that it is unprofessional and inconsiderate to stick someone with a random provider who they've never seen before.

I love my Dr ranas staff at the UNIVERSITY of Chicago hospital in Orland Park

Phlebotomist in the lab was very patient, knowledgeable and had a very calming spirit. Although my veins were very tiny, she was able to locate and do the blood draw with ease.