Advocate Lutheran General Behavioral Health Care's Online Review Report Card

I have been sent here like a month ago :3 but I didn't like it. The employees are pretty RUDE, some make you wake up forceful and it was horrible, I hated it here but the food was pretty decent, it was boring and terrible and the BEDS are HORRIBLE, it felt like I was sleeping on a table, This made my depression worse and after 3 days of getting discharged I got taken to another hospital which was way more better, the employees at this hospital made me want to hurt them, I Recommend to not go HERE. :(

In summer of 2022, I overdosed on medications for suicide, and threw up. I was hospitalized, but one of the nurses were pretty nice when I was in the ER, but the behavioral unit felt like a nightmare. I had to spend 5 days, and cried missing my old life before I took my life. Thank god I'm still healthy and gave me another chance. One of the staff weren't the nicest, but some were decent. Sorry, but I need to be honest, I kept repeating my triggers too.

Nightmare!!!

Very disappointed with their treatment. They see patients as numbers. My daughter was discharged with not medication or support services. They just want your insurance to pay for the emergency services.

Public relations lost my boots, I was sent home in the cold with only my socks.

I was just here (not adults unit)for a little more than a week and it is not bad or scary it is just they after 5 days they try and discharged u and wrap everything up not worrying about how you are doing or anything. You can say you have bad thoughts or u have suicidal thoughts still and they won’t keep you for longer they discharge u after they are done with U. The treatment while your there is Ok the staff is Ok some staff is nicer than others some are mean but its a mental health hospital. Small unit and no unit freedom to walk anywhere. School here is soo horrible terrible everything they have u sit in a room with 2 teachers and few others and u have to stay there they don’t care if u do work or not u stay in that quiet room for 3 hours this was not only hard for me but for people with adhd. Only good thing here is the food even tho I didn’t eat while I was here they have a big menu compared to other behavioral/mental hospitals. Beds are bad but its a hospital.

I would say the overall service here wasn't great. More than most of the staff seemed to treat us less than patients and treated us as if we weren't really human. They ignored all feelings of each of the patients and their behavior was cold. We were left in our individual rooms for 3 hours straight with little to no activities given. Especially knowing that this was the section for children, this was definitely not a great way to handle situations of where kids are suffering. This review is completely 100% criticism and I do not want to bring the rating down, but this is what I truly think and I believe the service should be better.

HORRIBLE! Do not send anyone you love to this hospital ! Most of the staff are very rude and disrespectful. They seem to have power struggle issues and love to make concerned family members feel scared and afraid and belittled. I would not recommend this place to anyone! Ever!

Even though I didn't belong there as someone who is trying to hurt themselves, I did belong there for all the stress life has put me under. I do wish my mom could have been there with me so we can work on things in that setting, and it wasn't so cold. To the doctors, sorry I lied about something, but I did get that out of my life. Hopefully my mom doesn't get out of the place she is at and tries to destroy everything you helped me build. This is the only place I would trust for anybody.

Called to try and schedule an appointment and the nurse I spoke to couldn’t even wait 5 seconds for me to grab a pen to write the phone number down that she was giving me. She told me to “call back when I had a pen”. What absolutely trash service. On top of that, the phone number she gave me wasn’t even for what I needed. She just gave me any number to get me off the phone. So much for mental health help. If that’s how they treat people who call I can only imagine the amount of empathy they show real mental illness.