Associated Anesthesiologists's Online Review Report Card

Thank you Dr. Marshall for relieving my back pain!

I had some injections done in February and March of this year. I had no idea that this place was a part of my treatment. I never got a bill. I finally received something in the summer that said I needed to get into my account and update my insurance. When I logged in, I found out I had a $223 bill. I set up a payment plan. After three months, I had to cancel my debit card and get a new one. I got onto my AA account to change payment methods, and I was told I couldn't change payment methods, I had to cancel the current payment agreement and create a new plan. Silly. I canceled the payment agreement, and a few weeks later, when I got my new card, I got into my account and paid the rest of the balance in full, which was $73. I paid it with my new card as a one-time payment. The next day, they charged my accoung another $50 that I did NOT authorize. After a 20 minute-plus phone call, I was told, "oh, we found another bill from January, that's what the extra amount was." I paid the total balance the day before, but then they "found" another amount and illegally charged my debit card. She told me I could get into my account and remove my debit card, but I didn't "add" my card, I just made a one-time payment. Nowhere in my account was there a place that I could remove my debit card. I don't trust this company. They stole money from me. If I could give zero stars, I would. It's on to the BBB to report them.

While the care being put to sleep was wonderful, nice doctor that made me laugh, the the billing is ridiculous, everything was paid through the VA yet they keep sending me bills illegally claiming no payment, even after sending them all the paperwork twice proving the payment. Garbage billing support that taints the entire practice.

Great place !

Services from Associated Anesthesiologists themselves wouldn’t be enough to numb the pain of dealing with their billing department. Avoid them at all costs.

The Providers are wonderful; wonderful CRNA who provided my anesthesia for my surgery. Billing however, is atrocious. I was texted about my $2300 bill from my surgery date. I do not prefer to receive bills via text. I provided my insurance information the day of surgery. I called my insurance carrier who let me know they were not billed yet for anesthesia. "Mydocbill.com" is who they use - they wanted me to take a photo of my insurance card- this felt very intrusive , so I declined to do that. Overall- what a hassle of a billing process for a patient. Please work on this process! How is it Ok to simply text a bill? There needs to be some type of communication between the hospital and outside independent anesthesia provider groups.

No one will answer their telephone and the answering machine says memory is full and hands up... Who’s in charge of customer service at this group? No one?

While my anesthesia experience was ok, their billing and customer service is AWFUL. Rude staff. Kept sending Bill to the wrong place and wouldn’t do anything to correct it. I wish I had had a choice of anesthesia providers.

I am not even sure if this is a real company or a complete scam at this point. Had some stuff done at 1 office at OSF 91 so magically I get bills from 3 different entities...one being this place. I actually got a hold of them on phone initially as they have no website or anything. I used my HSA to pay 500 something odd dollars which emptied my HSA. That left me $29. I said I would call back next month when there is money in my HSA to cover the rest because why not. Next month I call and get no answer multiple times. Then I finally get ahold of someone who tells me they have a new number I must call. I call that number and they have no record of me having any balance at all. I was like "are you sure." They were like yes. So here were are 2 or so months later and I get a confusing letter which is basically telling me I am either on or on the cusp of having $29 sent to collections. I have called the number on the letter 4 times and even left a voicemail and am not getting any response. There is an option to mail in payment, but I am not doing that because it's 2020 and I've already paid once over the phone. Still wondering if this place is even real and if I am already scammed out of 500 something dollars. Terrible place.

Absolutely horrible business! My insurance company tried to communicate with them several times due to a coding error on their end... but instead they just sent me to collections. Never once received a bill!