Gayle Crays's Online Review Report Card

I started seeing Dr. Crays as a primary a few years ago. My last visit with her, I brought up concerns about infertility and other symptoms I believed to be caused by a hormone imbalance, and I asked for a referral to a hormone specialist/endo. She told me that my symptoms were consistent with long-term COVID and that she would not give me the referral because "doctors are too busy to see patients proactively". She said that I should wait two years before being concerned about our failed attempts to conceive. Needless to say, I started looking for a new doctor and finally got in to see a specialist, who took one look at my symptoms and knew something was off. Not only have I been diagnosed with infertility, but am also being treated for endometriosis. Time is precious when you're trying to conceive in your thirties and there is no time for a doctor who doesn't care. 0/10 do not recommend.

If I could give 0 stars I would. Where to start.... after having chest/rib pains and writing into Dr Crays on My Chart, 7 days later we still have no response. After going to the ER found out it is blood clots in the lungs, a very serious condition. After waiting 3 days for her to approve the blood thinning medication we had an appointment where she assured us it was now approved. We called the office every day for 8 days straight with still no approval for the life threatening medication. 1 call back the whole time from a nurse that said she couldn't help us because it was too late in the day. After paying for the medication out of pocket($115 for 5 days) for a week we finally received approval after explaining for the 7th time the doctor that they have not completed the proper pre-approval sent. I cannot belive such horrible care can be provided by a doctors office. Avoid her at all costs.

I didn’t want to put 1 star but had to so I could write a review. WORST DOCTOR I HAVE EVER EVER HAD! I can’t get my prescription filled! No reason just not answering Walgreens that have called her 5 times. Walgreens said this is the worse they have ever seen. I’ve called 5 times. Had to get an emergency script but out of that now 8 DAYS LATER! Still don’t have the medication that I have to have for my thyroid! What kind of horrible person let alone a doctor treats their patients like this! From my experience and many other reviews that I’ve read this woman should have her license revoked!!!

Rude woman, doesn’t actually care about patients.

I have been seeing Dr. Crays for 17 years and have recommended her to family and friends who also have seen her for years. I find Dr. Crays very thorough, I have a very complicated history and she has referred me to very good specialists. Dr. Crays takes time to listen to your concerns and thoroughly explain your treatment plan.

Been seeing her for a few years, before a few days ago I hadn't had much of a problem beyond her cold personality. I am a type one diabetic, so I see her only for my general health checkups. But my last appointment she informed me that because I hadn't seen the doctor in 9 months (bc of covid, New jobs and money problems), she would have cut me off as a patient, insunuating she would have not filled my insulin prescription if she was the doctor that prescribed it. The fact that she straight up told me that if she had her way, my LIFE SAVING medication would not be covered under insurance. Makes me think of the people without health insurance or financial problems that would literally have to ration insulin or otherwise literally die from this doctor 'following her doctorate duties' to keep her license. Her ethics prioritize making money off you every time you visit rather than give patients the actual help they need. Could not rate her lower, I hope she reads this and changes her tone and the way she disrespectful speaks to people. In any case, I was not dropped by her, im getting a better doctor for myself. So suck on that.

I have been seeing Dr. Crays for a few years and I absolutely love her and her practitioners!!

I read some negative reviews about Dr Crays. She was very pleasant and thought she was great. Staff was very friendly and am happy I changed doctors

I take a narcotic so i have to go see her. She accused me of missing or canceling appointments. When it was on their end. She has has a cold demeanor and is not very nice.

I have been seeing Dr. Crays for 14 or 15 years--first at Newburg Rd office then Roscoe and now Rockton. I have a very complicated medical history and she sorted it all out, got me diagnosed, and to the appropriate Specialists. Dr. Crays is always polite and professional--she listens to your concerns and answers questions in an easy to understand manner. She is a straight-shooter and makes sure you understand your medications or therapy or tests. My children and grandchildren also trust her and see her as well. Her staff is also pleasant and helpful. In the waiting room I rarely have time to sit down and the nurse is calling my name. If you want an honest, caring doctor, I recommend Dr. Crays.