Advocate Health Care's Online Review Report Card

UNPROFESSIONAL RUDE CLOWNS AT THE DESK HERE. I WILL NEVER COME BACK. IT WASN'T LIKE THIS 10 YEARS AGO. I GUESS THEY NEED SOME G LOVE AS THEY CONTINUE TO SAY I NEED SOME PRACTICALLY EVERYWHERE I GO IN ORDER TO ANTAGONIZE ME AND SO I CAN GET INTO A CRAZY ARGUMENT OR FIGHT WITH THEM...SO THEY CAN HAVE A GANG UP EXCUSE TO LOCK ME UP FOR SIMPLY DEFENDING MY SELF MYSELF. GOD BLESS.

I’m so disappointed in what happened today. I scheduled my daughter an appointment for 10AM. Was requested to come 15 minutes early and showed 45 minutes early and waited an entire hour while watching patients who just checked in get called to the back before us. Then after asking what’s the hold up, we get an answer that they’re waiting on a room… (Update) Okay this is my 2nd post and I promise I’m never coming back to this place.. so I rescheduled an appointment with Dr. Williams for a physical and was seen. I asked for a religious exemption form in which Dr. Williams TOLD both me and my husband, that I would need to get the form from my child’s school and bring it back to have him sign it.. I did just that and dropped off the form last week, I get a call today saying that Advocate does not sign exemption forms 😡. Now I have less than a week to find a place to sign the form before my child is put out of school. I’m so done with this doctors office.. the more I come here the more I feel worthless and like I’m chasing my own tail.

Good communication is the bare minimum in a field like this. It's frustrating that the staff (including some of the doctors) struggle to even accomplish that. There's no excuse for a patient to have to constantly attempt to contact the doctor for an imaging referral over the course of several weeks via phone and email only to receive no response. I hope none of their family members ever have to be treated by someone as grossly negligent as them.

I was supposed to get an appointment for my newborn girl within three days of our discharge from the hospital. The soonest appointment they had was two weeks out, they said it was because I was a new patient. I made the two week appointment with Susan Barclay, and between the waiting room and the time spent waiting for the doctor in the room it was about two hours before we were seen. However, she was professional when I did get to have the appointment with her, and she apologized for the wait time. This was the only positive thing I experienced out of a ton of negative things. I had a C-section and I needed appointments for myself soon after hospital discharge as well. Again, they had very little availability. They cancelled my appointment with Cherlonda Howard which was two weeks after delivery (I needed it to be one week after delivery), they said she was out of office and they didn't have any more information. I did have an appointment elsewhere just to take the staples out but they didn't do a full postpartum checkup. I rescheduled for two weeks after that (4 days from now). Now they just called me and told me Cherlonda will be out of office for a month (still no additional information available) and there are no other female doctors who can see me sooner than two weeks from today. I will see if I can switch to another practice. Update: I decided to give it another shot at Advocate, and scheduled an appointment with Georgina López. Unfortunately, she was unprofessional and made me feel unwelcome. I had made the appointment as a postpartum visit and said when I made the appointment that I was looking for a primary care provider. She said that since I had seen someone at another practice who took my staples out, I no longer counted as postpartum. She also said that she was a nurse practitioner and could not be my primary care provider or ob-gyn, and said that I needed an ob-gyn if I wanted someone to take care of me after giving birth. She did not examine me. I felt that she rushed me out of the office. She said as she was walking out, "Oh, any more questions?" They also have a bad response time when you call them for medical advice. Supposedly they're supposed to call you back quickly when it's something "emergent", like when I had sudden hearing loss. They took 24 hours, after I called them at least 4 times, they kept saying they'd call me back and they were busy. And they're supposed to call you back within 48 hours at the most when it's a non urgent question. I've been waiting for 6 days now for a callback. A few more similar experiences as well, but I won't make this too long.

First time going and I loved Dr Williams unfortunately we won't be back. If you don't want your kids to get vaccinated and after 3 declines of vacations basically you have to go elsewhere. Also over the phone the lady took my son's insurance info, told me they take it and once I got there they told me they don't take his insurance so i might have to pay. What was the point in getting my info?

Estoy contenta porque aquí en esta clínica me atienden bien y me dan mis citas muy rápido gracias

We visited the Advocate South Holland Center today and it was horrible. The unprofessional behavior of the staff was unacceptable. The staff has a very uncaring attitude and did not apologize for the wrong appointment being scheduled and had us wait for 20 minutes after checking us in to tell us that it was lunch time, and we were late to our appointment, so we needed to reschedule. The worst customer service I have seen in a long time. Who is responsible for the care of their customers/patients? If someone is at the center, they must have some type of health issue or concern. There was no evidence that they care and unfortunately, I see this often in African American neighborhoods.

Brought my son here 5pm was told there was a 3 hour wait so we waited in the car and they closed! While we were in the parking lot. Came back the next morning when they opened at 7:30 and at 9:00 was told to just sit tight they don’t know how long it will be. Worst possible experience when you have a sick child and they lack basic communication skills. Rude as if we are an inconvenience to them!!

Sue Barclay should not be in pediatrics, as she has no decorum when it comes to speaking with children! My son was seen by Sue Barclay due to his primary doctor being booked and this was the worse experience I have ever had with a doctor. She repeatedly made SEVERAL negative and degrating comments to my 7y/o child, most notably a comment relating to his weight. From reviewing his chart, she noted that he had gained weight faster in these past 2 COVID years than he normally does. She then told him that he didn't need to eat anything until Christmas due to his weight gain. I immediately attempted to redirect her comment with my son & change the subject in hopes he didn't hear what she was telling him. Upon returning home from the appointment it was lunch time but my son said he wasn't hungry. Since he wasn't feeling well I didn't make him eat. Around dinner time he again stated he wasn't hungry. When I brought up the fact that he had not eaten all day he told me the doctor said he was fat & that he didn't need to eat until Christmas. This broke my heart and angered me. Due to this doctor's senseless comment my child now does not want to eat and is thinking poorly of himself. I hope that one of Sue Barclay's superiors address her comments with her, as demeaning comments from doctors can have a negative effect on children's mental and emotional health and also lead to eating disorders. I will work with my son in the hopes that this does not continue to be an issue with him but this is an incident that should have never happened! Normally I am very happy with my service at Advocate South Holland. I have been a patient for over 10years and I've always had great primary doctors and my current NP and my son's primary pediatrician Dr. Keith Williams are amazing!

Round 2 December 1, 2021Checked in for blood work at 9:26, it is now 10:06 and I still haven't been called to the back.What is the problem at this location. I hate it hereIt is now 10:16 and I still haven't been called to the back.