Jennifer H. Frankel's Online Review Report Card

I am highly not recommending this group. I was set for a colonoscopy today and was giving a prep that was followed, was called by the nurse the day before , answered her questions and explained to her the prep was followed by the instructions that were given. I was told by the nurse that I would receive a call the night before as to the time I should arrive for my appointment and that would let me know what time to take the 2nd part of the medication. I never received any call or text so I called the morning of the procedure to find out it was canceled do to something the nurse said. I was not informed of this cancelation and had already started the cleanse...VERY UNACCEPTABLE, POOR COMMUNICATION and LACK OF CARING ON THE STAFF PART. I PAID FOR WASTED MEDICATION, MISSED INCOME AND DID NOT HAVE A NEEDED APPOINTMENT. RATINGS ON A SCALE OF 1 TO 5, (<100)!

Waited a month to see the doctor. Upon getting there and checking in the receptionist told me she does not see people who have a child with them. She said sorry we can reschedule for 3 months down the road. Very unprofessional and rude service. Highly going elsewhere

The staff was okay, but she definitely has a problem. Unfortunately she thinks she knows your body better than you do. As you explains symptoms and other possible related conditions. She dismisses everything. She’s a miss know it all. She’s the doctor, and has the MD. It’s because of doctors like her, is the reason why I go to herbalist and naturopaths. I have leaky gut syndrome, malabsorption issues for years it has contributed to my 7 autoimmune conditions. A N A was positive for over 15. I have vertical lines on my nails due to deficiencies. I let her know I had pictures from a camera pill I swallowed years prior, the Dr. was Naturopath. She disrespected this doctor as if he was a nobody. She refused to look at any of the pictures. FYI: He was the most compassionate and caring doctor I’ve ever went to. He help me and my whole family. I’m going to keep looking for a doctor who really care about their patients. Someone who doesn’t talk down to you and act like their doing you a favor.

My procedure was scheduled at the last minute. My PCP asked who was to be my doctor. When I said Dr. Frankel, she turned away & smirked. I advised staff that records from my last colonoscopy were at an Advocate affiliated hospital. I wasn’t noted to be in need of the procedure for 10 yrs., but only 5 yrs. had passed. My PCP’s staff still insisted I needed it now. I arrived early, before 7:30 am. The room was freezing! I was left there for about 2-1/2 hrs. Dr. Frankel asked why I didn’t bring my last procedure records. I noted having told her staff where the records were. I woke up & was told to dress myself & wait. After getting dressed, 20+” went by. I needed a restroom break, but only found a staff restroom. I wandered down the hall, & surprised staff. I was told to use the staff restroom, then go back & wait. Another 60+” went by. It was after 1 pm. I got ready to leave, & finally was stopped again by staff & signed out. After more glitches, I also no longer see that PCP.

Bedside manner needs improvement

The worst doctor that I’ve ever been to. She should not be practicing medicine. I seriously questioned why she was the only doctor that was able to get me in so quickly while others were booked up months in advance. Dr. Frankel was absolutely terrible!

Unprofessional! Extremely rude! Not a care about what a patient experienced nor what a patient is going through, i would ever recommend her to anyone! I'm still confused how she received her degree!

Knowledgeable, thorough, caring, and patient. She took excellent care of my son. We were shown nothing but kindness from the time we entered the office, until leaving the recovery room. I would highly recommend Dr. Frankel! I seriously question the negative reviews...

Rude, condescending, and downright unpleasant. Literally any doctor would be better.

Dr. Frankel was the worst physician I've ever seen. She dismissed my symptoms and refused to answer legitimate questions about her own diagnoses. I wanted to create a treatment plan with her to address instances of fares of my condition, but she was unwilling to assist. By continuing my treatment elsewhere, I found had serious illnesses she was negligently minimizing because she couldn't see past her own apparent biases. This woman should not be practicing medicine.