Central Dupage Dental Group's Online Review Report Card

Very caring and wonderful service dentistry

The staff is friendly great service.

Absolutely do NOT go to this dentist. I booked a new patient appointment specifically for a routine exam and cleaning. I provided my insurance information ahead of time, expecting a smooth and straightforward visit. Unfortunately, that was not the case. When I arrived, I was immediately concerned. The office looked like it hadn’t been updated since the 1980s. I shrugged it off, thinking, “It’s just a cleaning, how bad could it be?” Big mistake. There was no hygienist. The dentist did everything himself, which was bizarre and not what I expected. The entire exam and cleaning were rushed, done in 30 minutes. Again, I tried to give them the benefit of the doubt, but things quickly went downhill. The real issue began when I received a bill for services that should have been fully covered by my insurance. After contacting my provider, I learned that the procedure codes used were only billable in cases of emergencies, trauma, or cancer treatment, none of which applied to me. This wasn’t some innocent coding error, they had already received my insurance fee schedule, so they knew (or should have known) exactly what would and wouldn’t be covered. I called DuPage Dental Group to resolve the issue and was met with complete denial. They insisted I signed paperwork making me financially responsible. I signed NOTHING, not even HIPAA forms! After months of frustrating back-and-forth, they finally resolved the issue, but not without wasting a ridiculous amount of my time and energy. To top it all off, they also overcharged me for my copay. So I still ended up paying more than I would have at a reputable dental office. Bottom line: this place is shady, outdated, and completely unprofessional. Save yourself the hassle. DO NOT go here!

My experience for years has been 5 star. Dr G and the staff are welcoming and efficient. Quality work and care are consistently given.

rude staff. spoke with Karina and she was very rude. It is surprising that those dentists did not relized they are losing money because of how rude their staff is.

Our family has been seeing Dr. Giustino for the past 2 years and feel we have received excellent care. He is kind and answers all of my questions. He recently did a crown for me and I was very happy with his work. I have had 3 crowns in the past 20 years, and this was by far the most pain free and well fitting. His office staff is very nice and explains all charges prior to the procedure.

Nice front desk staff, but they never answer the phone. I would have given 5 stars if my previous dentist was still there. They had great, communicating staff. Now, not so much. The current dentist was poor. Missed a cavity when they already told me there were none. There was no communication about the status of my teeth. No communication about procedures. You need to call while they're open to get a call back. If you do so outside of office hours, they'll never return your call. It takes weeks to cancel appointments. The wait time for appointments is roughly 2 months, sometimes half a year! I would recommend you avoid this place now.

I think that the previous office manager is now gone. She did not realize that her ruthless, psychotic, and erratic behavior has done harm to the patients. It is surprising that those dentists did not do anything for the benefits of the patients and seem that they only care about making money.

I've had no specific issues interacting with the office staff, they're clear and direct on what is possible and what is not. Dr. Vito took care of a couple crowns for me. Did a great job. I appreciate that they don't spend a ton of money on all the extras in the office and keep prices reasonable and continue to accept our DMO insurance.

This office quoted 2..3x the insurance contracted amount for procedure. Office manager doubled down when Questioned. Donot recommend.