NorthShore University HealthSystem's Online Review Report Card

I came to this hospital after receiving awful treatment at my OBGYNs.  I came here hoping that some people actually cared for their patients, and for a minute I almost believed it.  I came here a week before giving birth due to scare tactics used to make me feel awful at not being able to make an appointment made for me on a date I never made.  I was given a clean bill of health by this hospital, and decided that this would be the hospital Id give birth.  I regret it.  I didnt think it a big deal when a nurse asked me if Id seen a paper which Im assuming they were supposed to  keep an eye on, which had my daughters vital signs and confirmation  of well being.  I didnt even think it odd that I was told a urine test was absolutely necessary, only to realize that I was discharged and the urine sample was left forgotten in the bathroom.  I thought it was New Years, and since I was happy about being told my child and I were healthy, not in the mood to be pessimistic.  Fast forward to the week after.  Im not sure why, but after I refused to sign the consent form for an emergency csection, everything went downhill.  I was fortunate that my daughter made her exit a quick one.As I am still recovering, not from delivering, because that part was easy, but from the doctors absolute cold treatment and demeanor, not to mention completely killing my belief that MAYBE some doctors actually cared about patients as opposed to how much goes into their wallets or in this case also teaching students through forcing you to be their Guinea pig.  I arrived here with full on labor contractions, not even an hour after arriving I pushed for 5 minutes, and voila, my beautiful daughter was born.  Natural birth, no pain other than the contractions Id been having for two hours.  During that hour, I had the doctor stand right next to me, hounding and pressuring me to sign a blank paper allowing her to perform an emergency csection.  Now, I understand that procedure might be necessary if something were to go awry, but thats what a proxy is for.  My fiance made it very clear that if indeed a csection was necessary, hed have no problem making that informed decision, should it be absolutely necessary.  The doctor appeared flustered and left in a huff, only to come back a little while later, when I felt the need to push.  An African American Male was there beside her, no doubt a medical student in training.  I pushed for a total of 5 minutes, making the experience a quick and easy one, but not beautiful.  I was still nervous at how I was put through such a lengthy explanation as to why I needed to sign a blank sheet of paper allowing them to perform an emergency csection. This made three doctors pushing me to get this procedure, and making it less and less a beautiful experience Im meant to enjoy.  It worked once, but it will never work again if I can help it.  Fast forward to the next morning in this hospital.  I was already extremely tired because I was unable to be left alone long enough to rest, and there was extremely noisy construction going on, making it impossible to get rest in between nurses rushing in and out every hour.  EVERY HOUR!  Except when they were actually needed, as I stated before.  I came home beyond exhausted, and with a nasty bruised arm that hurt more than the actually labor... no joke.   I was poked twice by a nurse in training.  I heard her say shed hit a valve before she was given a dirty look by another person.  She then proceeded to stick me AGAIN, making me wince in more pain.  To top it off, shed input the wrong number which my daughter and I were given to easily identify as mother and child.  Ive decided to try a midwife after these ordeals with doctors and hospitals.  Im not sure if my age (39) will allow it, but I sure as hell am not going to put myself through this ever again.  I have also decided on a career path due to these experiences.  I hope more women educate themselves and fight to be treated more like people and less like a guinea pig.

I received the most ethically irresponsible care I have ever received while admitted to this hospital for 4 days. Most specifically, I kept telling the medical team that I did not want opioids for pain management and they kept forcing me to take opioids. Im very sensitive to certain classes of drugs, opioids being one of them, and they kept insisting that opioids were the only option. One morning I woke up to an entire medical team trying to stabilize me as my blood pressure had dropped to 70/30. There are many hospitals where you can receive more competent care in Chicago

I only go to the hospital when I absolutely need help. So, its usually through the ER. Either Im unconscious, bleeding or in extreme pain so I never have to wait long to be admitted and seen by a doc. The last time was for extreme neck pain after a sports injury. MRI, CT scans were done and the ER Doc then said, Good news/bad news. The good news is no brain damage. The bad news is you broke your neck. Ugh. Surgery required, of course, and while there could have been more communication with the surgeon I could not have been treated better. This is usually the case.

By chance this year The Doctors EKG had an blip, nothing crazy, but his primary doc decided to let a cardiologist look at The Doctor. The cardiologist scheduled a nuclear stress test on Valentines Day and immediately checked him into the hospital based on his stress test.  So instead of eating chocolate cake and drinking champagne we were in the hospital.On Feb. 25, 2020, The Doctor went in for a triple bypass at Evanston hospital. There was 100% blockage in two areas and 90% in another area. There was absolutely no indication that there was anything wrong as he didnt exhibit any of the common symptoms (fatigue, shortness of breath, chest/jaw/arm pain, water retention, etc.).The procedure went smoothly with no complications. He had an amazing surgeon who rocked that procedure. His surgeon was very pleased with the process and said he could see an immediate improvement in Brians heart function. He was in ICU for 24 hours, then in a private room and they had him up and moving right away once the tubes came out.Fast forward to today. He is home and doing well. To look at him, you would never know that he had major surgery this past Tuesday. He still has a long way to go in healing, but he looks great. I was concerned about a possible personality change as I have read papers about that...hell look at Bill Clinton. But The Doctor is still the guy that went in before getting cut :) I am giving major props to this hospital.  From the time we checked into the emergency room to the day of the surgical procedure, the staff was amazing!  Customer service skills were off the chart!  The nurses, PAs, housekeeping, food service, transporters, the staff where the angiogram was done, the people working in the cafeteria, etc. were all so nice.  I am saying for the record this was not a fluke,  The Doctor was initally in the hospital from 2/14 to 2/20 as they were trying to figure out the best course of action for him, then 2/25 to 2/29 for the surgery.  I was at the hospital every day from early morning to late at night to be with The Doctor.  Everyone was friendly and seemed to genuinely care...great bedside manners, even the intern Chaplin.  I had no idea that hospital Chaplins did internships!  During the surgery, a nurse called me every two hours to update me on The Doctors progress.  At one point I was on a conference call on my work phone and missed a call from the nurse on my personal phone.  She called the receptionist at the desk in the waiting area and had them look for me so I could get the update from the desk phone,I wanted to be there with The Doctor every day and had no problem getting him ice water when needed it, but the nurses were constantly telling me to call them for that as they would take care of it, even if I needed water.  I just felt like I was capable of getting that for my Lil Man to free them up for more medical stuff.I hope none of you ever need heart surgery, but if you do, ask for Hyde Russell for your surgeon.  He was amazing, but most important, he was very personable.  When he talked to us prior to the procedure, he was reassuring and comforting.  After the procedure, he came out to tell me how it went and it honestly felt like he was happy The Doctor did so well.  His delivery of the news felt like he was happy how things went, not that he was this great surgeon who played god and save my husband.  He stopped by every day that we were there to check on The Doctors progress and to give us time to ask questions.  He didnt look at his watch, he didnt rush us because we loooove to talk things through (that is the Engineer in him and Chemist in me).And I hope none of my Yelp folks in the Chicagoland area never need to go to the hospital, but if you do, this is the place to go.

que hermosa primita 👄❤👄🤔

I was recommended to come to NorthShore for their Maternal Fetal Medicine department since my pregnancy is considered high risk. The care I’ve received has been incredible. The doctors and ultrasound technicians are so thorough and really take the time to look at the baby’s development and growth. The doctors (especially Dr. Tien and Dr. Neerhof) and are extremely knowledgeable and eased my worries. At our previous appointment, we were even given 3D ultrasound pictures; which was such a bonus. Would highly recommend!

Had a Mammogram there today. Truly awful experience. As I sat there half naked in the paper thin front opening gown in the “procedure”, I was talked down to in a very rude and condescending manner by the “tech” person who was annoyed I as a patient did not understand how their system of imaging works! My Northshore Doctor in GURNEE said all my records were with NorthShore. This “tech” person informed me my Doctor was wrong. Then demanded I tell her where my records were. I tried to explain that they were in Wisconsin where I live ( it was over an hour each way to get this rude “Treatment”) and that a new hospital group had taken over. I said I was guessing without looking up the info. This employee of NorthShore then informs me that she is not going to tolerate my attitude and was going to get a supervisor. I told her that was a good plan. 10 minutes later a “supervisor” walks in. I have now been waiting half naked over half an hour and a total of an hour past my original appointment. To treat a patient just trying to get a mammogram is truly disgusting. You feel vulnerable enough having strangers touch your breasts, then to add all this condescending nonsense on where my “records” are was so unprofessional. If NorthShore can’t figure out how to share records that should have been sorted out BEFORE my appointment. So done with NorthShore!

Been coming here for years. Fantastic Hospital!!Personnel are superb. Very friendly, compassionate, concerned but always professional.

This is a wonderful hospital for both patients and and staff. If coming to visit family or friends, one can have their ticket validated. The staff is hospitable and welcoming. Free coffee and  tea is available for visitors on the patient floors. Dont forget to visit the infamous piano that plays on its own, with no human assistance!There are several restaurants, and a Starbucks close to the hospital. Once inside, theres no need to leave. The hospital has its own cafe and cafeteria. The food that I have sampled has been tasty. Outside vendors come in on different days to serve their delicious cuisine. My favorite was the taco salad from a local Mexican restaurant.

So sorry but Evanston no longer that great hospital, that it use to be. Drove their in severe pain, 5mm kidney stone. And they sent me home, with just pain pills, and told to follow up.pain was so bad when I got home,  I passed out hitting my head.  LOC  for over 10 minutes. Took ambulance to Resurrection Medical,  ER worked me up when I passed out again,  admitted me, had,CT,s, consult with Urology and cardiology,  found out  right urethra completely blocked,  scheduled for surgery now.  What a difference when medical care is delivered correctly.

Soooo....as i find myself at the laboratory to get blood drawn....Im hoping Anita is here ...but shes not!  And its Anita Miller not Anita Little....definitely botched that.

Would like to thank (not) the staff that took care of my father in his end of lie care & concern for me! Being treated by shrink for issues! Yall put me in a downward spiral! NO info as to what I was walking into & too many people present! Perhaps you should have considered ME also! NEVER EVANSTON HOSPITAL! THANK YOU FOR NOTHING!DEAD Marvins daughter! Im next!

My review is about the triage process admitting into labor ward and how I was able to leave triage and labor for two additional days at home even though my waterborne 5 weeks early.The labor ward at this hospital is calm and the staff professional and respectful of your wishes. Even though I went into labor 5 weeks early, they did not seem surprised that I wanted to leave after being checked out at triage to continue laboring at home and the admitting nurse was friendly and skilled.With my third baby, I labored for 2 days at home. My water broke 5 weeks early. I went into the hospital to get checked out and did not want anyone examining me down there because I wanted to minimize the possible introduction of foreign bacteria.They hooked me up to the heartbeat monitor and my baby was doing fine. That reassured me and I wanted to go home to labor as I could tell the baby wasnt ready yet.They wanted to induce me, told me all the scary stuff about risk of infection to try and convince me to allow myself to be induced. I assessed that I was in good health, the baby was in good health and so  reiterated that I wanted to leave. The attending was very understanding and did her job well of telling me the risks. I unhooked myself and made my way out. The nurse at the reception asked that I sign a form saying that refused medical advice and I went home to labor for an additional two days (4 days in total)The baby ended up being delivered at Prentice downtown 5 weeks early, natural birth with APGAR 10 and went home next day.I am grateful for the experience at NorthShore Evanston that allowed me to go home and not feel bullied into being induced. They gave me good advise and did a good job telling me all the risks of my decision but I felt that my decision was respected.

I am so upset with this hospital. I went to urgent care and the doctor sent me here for imaging and called them to let them know why I was coming in. I was in the waiting room for over 2 hours. Then the nurse said the change into a gown. The room was freezing and no one came back for an hour or more to check on me. Then the doctor came in and  asked if I wanted a CT scan. Duh That was why I went there in the first place.  Over an hr later no CT scan so I called the nurse and she checked and said oh ya, the order was there. Had I not  called her her I would still be waiting.  an hour later they came back and said I needed an ultra sound. Hour later they came to do ultra sound. hour and half later results. Meanwhile I was in pain and no one came to give me meds for pAin. Finally at 3am I got fed up and called the nurse. She was not helpful and I was agitated having been there for 9 hours with no food and freezing because it was cold in the room.  I asked for who supervisor  talked down to me and said when you act like an adult I will give you the results. Having been in the Er over 9 hours with no food, water and cold with noCommunication from the doctors fir hours at a time I am allowed to get upset . The supervisor  had no right to treat me like trash. I told her I was dizzy and had nausea and worried about  driving home. She said we are discharging you, you can sleep in the waiting room. Threw me out like trash. I had a severe anxiety attack and was shaking so badly I could not hold the cup to take the pain meds they gave me and she turned her back on me and walked out. I collapsed in the parking lot and had to sit until the  attack subsided. She should not have discharged me until the attack was over. My chart says I have anxiety. This is not the first time I have been abused by Evanston Hospital.  My Children were not treated well. They are now scared of all doctors and nurses. My child was in the nicu for several months and I was made to feel guilty whenI could not come daily as I could not find a sitter for my other children but I called daily to check on them. Two paranatal support people I worked with did not support me instead made me feel guilty and like I was a bad person. They caused problems for me legally when there was no issue as settled in court but cost me money I could use to help with my kids.  They jeopardized my career and wellbeing of my ch

I cant speak highly enough about my experiences here. I delivered a few years ago and couldnt have been happier with the care. The nurses were amazing and so caring. One stayed past her shift to stay with me bc she knew I was nervous about my C section.Flash forward a couple of years and I found myself in the Emergency Department. Such exceptional care there too. Everyone from registration to the physicians were simply wonderful.I now use Evanston hospital for all of my doctors and specialists as well as for my entire family!!

After a runaround between doctors I was told to come to this er. They admitted me and did some tests. They told me we cant figure out where your pain is coming from and we arent going to do anymore tests so we are sending you home.WHAT HOSPITAL DOES THIS?!?!? They just want to rack up a bill and kick you out with out takin care of you.

As my OBs office delivers at NorthShore Evanston, thats where I headed after feeling contractions the morning of my due date, April 28th, 2019.When I arrived, I was brought back to a large, welcoming room with its own bathroom. The labor and delivery nurses were amazing they had a level of calmness and compassion I had never experienced with any other hospital experience. My first shift nurse was Nina. She set me up with everything, including a WiFi pack so I could walk the hospital and waiting area while they monitored the baby and I. When the dr recommended I start on Pitocin to help bring on labor more quickly, she explained everything I could expect, and carefully administered the doses.She coached me through breathing as the contractions intensified and when I finally decided that I needed to get the epidural, she listened to my nervous concerns (Im a needlephobe). She stayed with me, holding my hands through the epidural procedure, explaining how to be positioned, while keeping me calm through my anxious tears.It was shortly after that the resident dr and team recommended my bag be broken (water). Thats right about when we got the second shift team, Haley and Helena. These two may have well been my guardian angels. As the pitocin kicked in on my water broken uterus, my babys heart rate started to respond to the increasing contractions in an unideal way. Haley walked me through what was happening with a focused, yet reassuring calm as she and Helena asked me to change positions in hopes of alleviating the stress on the baby. After a couple hours of shifting without any change in babys stress, Dr Ruth recommended an emergency Csection to get her out without any further stress.I remember looking at my husband, tears welding in my eyes, agreeing that her wellness was of the utmost importance.Within moments, I signed off on the change of plans and was wheeled off to the OR. There were 10 people in the labor and delivery room when I was being wheeled out, all of whom had our best interests at heart, and who spoke from experience and cultivated a level of trust that made me confident in this very tough, very quick decision.Haley checked in on me emotionally as the team addressed me and the baby physically. She was there on the rush to the OR, and came curtain side once scrubbed in to tell me that everyone is working to make sure this baby is happy, healthy and here. She treated me more like family than a patient or customer. The OR was full of people, probably 20 different individuals working efficiently to get my daughter out. Every one of them made a point to say something calming or comforting, while explaining their role or introducing themselves. I was sobbing and shaking the entire time I was in the room, but nothing mattered once I heard that first squeal from my baby girl. Tears of fear and stress quickly turned to joy and elation, watching the team tend to my new baby, and place her in my husbands arms.That entire team went through it with me, I felt their tension lift when they pulled her from me and we all rejoiced together. It was remarkable to experience so much emotion, a true testament to the teams capability and love of their professional roles.Haley tended to be after the surgery (which was much longer than I anticipated, after she was born), still making sure I was comfortable, and understood what was happening. I feel so indebted to that department and so lucky to have had Haley and Helena to get me through what was equally the most terrifying experience of my life, and the most rewarding day of my life.

I left Northwesterns ED Dept when my heart rate went down from 60 to 20 and they kept telling me that I  would be next and next turned into 6.5 hrs even with Cardiology calling ahead and telling them there were problems. They didnt even put an IV in....I took a cab to Evanstons ED and even though both EDs were equally busy I was taken back right after triage Iv placed immediately and with a blockage, on my Main cardiac artery, I got a stent placed and was thankful I had enough money to get there and my stay was wonderful. This was on the widowmaker and I could have died or had additional damage to my heart muscle.....Just because a hospital has very high ratings you need to use good sense when something isnt right.  The food is better, the beds are better, the care was MUCH better

Today my 5 year old daughter had a fall at her school playground hit her front tooth, its bleeding and loose hanging lopsided in her mouth. Its not loose enough to come out on its own. I called Webster to see if they could see her and they told us to take her to Evanston hospital ER because they had a dentist there. When we got there we were told that they didnt have a dentist, and to call our dentist by the nurse who said that the doctor wont be able to do anything except refer her to a dentist. A doctor didnt even see her. Her top gum is swollen and feels warm. Its 4 oclock on a Friday! Will she be able to eat? Is the tooth going to fall out while shes sleeping? Will she end up swallowing the tooth?What the heck are we supposed to do?! We ended up taking my daughter home with an ice pack and in tears! No help from either Webster or Evanston Hospital.

My daughter had surgery at Evanston Hospital.  I was hesitant to use Northshore system, however, our surgeon had OR time on the date that worked for my daughter.  Our family had issues with the care in various departments.  In addition, the billing problems in this system has been going on for over a decade.  For the positives preop nurse and anesthesia staff were wonderful.  Our surgeon did a great job.  For the negatives pretty much everything else.  The issues started as soon as our daughter was transferred to 4 south searle.  We had techs and a transporter get our daughter settled in the room and transferred to the bed.  She was bleeding from her drains, in extreme pain, and needed someone who had medical training.  It took a long time for a RN to come into her room.  (not the fault of the RN she was running around from room to room).  Nursing seemed to have so much admission paperwork to fill out, that pain and nausea management didnt appear to be a priority. The admission paperwork asked questions applicable to geriatric patients, and not a young surgical patient.  Pain management, nausea and itching was an issue throughout the stay, especially in transition to night shift.  We never saw nursing provide great nursing care, as they were running around the floors.  Our nurses never did a thorough assessment. The techs provided some care, but lacked experience with most tasks.   If a parent was not at the bedside, our daughter would have received very little care. In addition, there wasnt a transporter to bring up a wheelchair at our daughters discharge.  We had to go to the lobby to find our own wheelchair.    The system seems to only care about getting their money.  We had a call two days before the surgery asking for our 10 percent share of the insurance payment.  We did not even receive our insurance benefits at this point.  In addition, we had another call left on our phone message two days after the surgery, reminding us to pay the bill to Northshore.  At this point, our insurance is still processing the bill.  We had billing issues with the preop labs the hospital billed us for the entire lab bill and didnt even bother to charge to BCBS we had to call three times to get billing to charge our insurance.  This system has continued to go downhill.  Administration seems to care more about making money for bonuses and acting like a for profit business. Nursing is not at faultthere needs to be more highly trained staff to care for patients.  Pathetic and disappointing.  Do yourself a favor get your care at Northwestern.