Helen L. Bernie's Online Review Report Card

A very knowledgeable and pleasant Dr who explains all the points of my medical history thank you

She is the first doctor who actually seemed to care about me and my problems and truly want to come up with a solution that would fit my goals for intimacy and restoration. She isnt a saleman if you know what I mean. She is smart and explains things very well. Her office was great. Not sure what these other reviews are talking about but I know she use to work in a different location, but now she's at IU North office, so perhaps that fixed those issues. I cant speak more highly of Dr Bernie. You wont be disappointed. She really cares and she'll help fix your problems. She even spent extra time counselling me to stop smoking and encouraging me to control my diabetes! When's the last time a surgeon cared enough to do that??

I'm a new patient , refereed to her Specialty Office in Urology by my HMO. She is in a fantastic office IU Hospital North. It's was easy to find. I was in the exam room within 15minutes of arrival. For the first time in 21 years a doctor demonstrated the critical nature of testosterone therapy as it relates to getting an election, keeping an erection sufficient for intercourse and able to climax. Then there is the masturbation and urinary incontinence. So how do I tell her about this? I say "I can't make myself xxx no matter how hard I try and then I pee on myself." No games and hinting around. Twenty year of frustration laid bare for the first time. What a relief. Even better was her response: "I have many patients like you. We can help with all those problems." (Tears withheld almost)She is the real deal.

I dont recommend her to others.

I appreciate your services.

Waited 2 months to see her. She had an emergency and canceled my appointment. Now they want me to wait another 3 months to see her. I've never been treated this badly in my life. Not to mention every time you call you get an answering machine that says they will call back but they don't or if you miss their single call that's it, back to more waiting. Go else where if you can otherwise you sit and suffer in pain !

Dr Bernie and the NP are great. The customer service is the worst ever. The lady at the front desk is terrible and they never answer their phone. Terrible customer service. IU Health doesn’t care about its patients. Horrible patient services, but their answering machine does apologize a million times an hour for the delay while you wait and listen to their elevator music.

We saw the nurse practitioner and the visit went fine. But the office will not ever answer the phone directly, have to leave a message and they never call back. We’ve left at least 4-5 unanswered messages over the last month.