Rayus Radiology's Online Review Report Card

Friendly front office and radiology technicians.

They are the best around. They give me the best of care. I am such a difficult case and they meet all my needs each and every time.

Very professional friendly and efficient.

I was underwhelmed and truly shocked by the poor service I received as an MRI patient last month. I had a severely herniated disk that I recently had surgery for and my the surgeon requested a follow up MRI with and without contrast. We scheduled here so I could get in faster and the staff was impatient and downright rude regarding the fact that I couldn’t stand for more than 30 seconds without being in excruciating pain. They were unsympathetic to me having questions prior to my MRI starting not did they ensurie that I was comfortable.The icing on the cake is the $4000bill I received in the mail today. I recently went to Proscan in Fishers for an MRI that was less than $1000 and they treated me with kindness and respect. I am leaving this review so management is aware and others don’t have the same experience.

I was sent here by a doctor because he knows someone who works here. I was present when he called to schedule for me. The day of my appointment I hear the staff loudly complaining about how they didnt receive an order as I waited. They called the doctor and made me wait never apologizing for what happened. Then they take the xrays and dont do it correctly. Im not a doctor so I dont know its wrong just that its not the same as what the doctor told me to expect. So the doctor calls them and I schedule a follow up. I walk in and the front desk asks Are you the patient? Me Yes...? And then she starts talking about an interpreter and Im like I have no idea what youre talking about..?? And then she STILL SAYS SOMETHING ABOUT SOME INTERPRETER?? AFTER I CLEARLY SAID IN PLAIN ENGLISH I HAD NO IDEA WHAT SHE WAS TALKING ABOUT AND WAS NOT ADDRESSED NORMALLY WHEN I WALKED IN. So I firmly cut her off and say I dont need an interpreter. AND SHE DOESNT APOLOGIZE. Just asks for my ID like she didnt racially profile me and listen to the words out my mouth. Then as Im sitting filling out the forms another staff comes out and I hear her say something about the interpreter being cancelled and the two of them laughing it off. The most unprofessional experience I have ever had in a waiting room. Unbelievable.Oh and at both appointments they printed the paperwork off with a time later than I arrived. So Im sitting and waiting around even longer than a normal appointment. For the current appointment when I called she said 355 be here at 4. I said how long will it take like 20 min? She said yes. I arrived on time. Paperwork said 415 and I was taken in at 430.The reason this is 3stars and not 1 is that the tech who did the followup Stephanie was very gracious and professional. She apologized for what happened last time and explained she usually does the scans for this doctor... But I come out in the waiting room and this woman asks if Im not having a scan done and I say they just did and she says that was quick ??? And then a few min later asks what Im waiting on?? Im waiting on the CD for the xray... Like why dont these people communicate with each other??Would not come here unless you have a referral like I did.

I went in for a quick XRay. Very clean very polite and kind front desk staff. Got in pretty quickly technician was very polite. Had results the next day. Very good experience. Especially the cleanliness. So often these imaging companies are dirty or in need of some upkeep. This was nice. Highly recommend.

Very pleasant experience. Check in and tech was great however I would liked it explained much better and the specific kind of brain scan I was receiving.

The billing office was misleading in the amount of payments I had to make on my account.

Excellent facility Staff very kind and caring and very little wait time if at all.

Excellent Customer Service at this location I had been to 3 other facilities to get my procedure done but couldnt get it done unfortunately for one reason or another but I came here and walked out successfully getting the procedure completed. The techs made me feel as comfortable as possible respected wanted and very welcomed The employees are very friendly and knowledgeable and walked me through the process step by step. Its hard to find a place that treats you like a human and not just another number and here I felt respected and at ease. I would highly recommend this facility