Pinnacle Dermatology Dyer's Online Review Report Card

I am very pleased with this office and the ease in getting an appt for an issue I was having. The waiting time was minimal and the nurse and nurse practitioner Jelena were very good.

Update - I finally made my appointment. After filling out my paperwork and handing them my referral and insurance card I was advised that Dr. Baker would not accept my HMO referral. Later found out they lied and told my HMO referral dept that they offered me an appointment with a nurse practitioner. THIS NEVER HAPPENED! They lied and best yet - added it to my chart saying I refused! This place is a JOKE!My referral was sent over to Dyer office on 20 Dec 21 and 3 weeks out now I’m still trying to schedule an appointment after 5-6 calls they claim they still can’t find my file. Spoke to someone again yesterday who said they’d call back and still haven’t heard back!! Bet they wouldn’t like their family members treated like this 😡

There were fast and friendly and very professional.

Visited this office for the first time, entrance is on the backside of the building. Very busy office, pleasant staff, knowledge Physician assistant, explained every thing and why certain meds worked versus another. I was very impressed and will return from now on. I was very pleased and impressed.Ms. McGee

Doctor is wonderful, but no one answers your call at the office.

I am always treated with great respect. The doctor listens to me and does whatever it takes to make the problem go away. I am glad I stayed with the same place after Dr. Tissocco retired. I really like them.

OMG, So Professional So Informative So Friendly and they made me feel so relaxed with laughter, when I was so nervous. Much Appreciated

I definitely recommend this office. They take very good care of you.

I wish I had the name of the doctor I saw here a few years back, an older gentleman. I came in for lesions, mostly on my face, but also on my neck, chest, and legs. He talked over me, wouldn’t listen when I tried to explain my symptoms, and ultimately decided I needed to “stop picking at my face”. I felt defeated but ultimately I’m not a doctor. Needless to say I did not go back. My skin worsened and I became really sick but never thought my skin was involved because the doctor told me it wasn’t. Even assured my gp my skin was not anything else but acne because I’ve had it looked at by a dermatologist. Yesterday I was finally diagnosed with mixed connective tissue disease. The lesions were apart of the lupus aspect of the disease. I really am sorry to post this but I do hope this gets back to that doctor. He needs to take this as a lesson to listen and take time before making a snap diagnosis. I also hope his patients get a second opinion as quickly as I should have.

Professional & kind staff. All hair, skin & nail care concerns were taken care of.Thank you all @ and Pinnacle Dermatology Dyer, IN.🙂

Doctors are great. Billing services are not user friendly. Just wish that all work can be done on the same day as not to have to pay a copay for every procedure.

A little wait but I like them a lot

Their doctors and staff are amazing five stars. Their management is poor. The reason I say that is try to call on the phone for an appointment. They have not chosen to spend money on that end of their business. Ask anybody who has tried to call them

The staff at Pinnacle Dyer are very friendly and professional always helpful and going the extra mile. I love Dr Sickles she’s so personal kind and patient.

Dr. Render was very thorough in his body exam and spent time to explain everything. Excellent bed side manners.

I got to this place early and was seen early. Tops I was waiting at least 10 mins. Dr.Nicholas Blickenstaff was so sweet, helpful and funny. If I could give this place a tip I would I never walked out of a place with so much confidence again. I will definitely be coming back for any skin issues if I develop any.

Always a great visit. Everyone is happy and helpful. They are compassionate, listen to you, and have a solution.

While I stand by my five star review of the specific clinic in Valparaiso, this is for the events of today, September 2, 2021. I was awaiting for the results of a biopsy performed on August 27. I was not overly nervous, but admit that I am a little more concerned about various types of cancer than I once was. While I am a fairly healthy individual, I lost both my dad and my dog, both to cancer. I cared for my dad via home palliative care and then home hospice. I did everything I could and still could not keep cancer from absolutely consuming both of them and they both died eleven days apart. I keep my phone on “silence unknown callers” as I don’t desire the random spam calls from telemarketers. That’s why I received two missed calls and a voicemail from this number. The voicemail stated that it was Pinnacle Dermatology and they wanted to discuss my lab results from my biopsy (a mole/maturity spot). I tried calling back, but was forced to leave a voicemail asking them to return the call. A few hours later I had nothing, so I tried again. This time I was able to sit on hold for several minutes and ultimately spoke to a representative. I told her I was returning their call and responding to their voicemail. She then asked where I was originally seen and I stated the Valparaiso location. She said that they were closed today (I already was aware) and I would have to wait for them to contact me tomorrow. Excuse me? I asked her why I have to wait, since they called me and said they needed to discuss my lab results. Why call with that potentially awful news and then say I have to wait another day? I asked if this is their official protocol and normally performed procedure, to do this, because it’s extremely inappropriate and unprofessional. She could offer nothing useful, so I ended the call. Then out of the blue, a little over an hour later, a nice lady (I believe a nurse) called to discuss the lab results from my biopsy. It sounded as though she was not aware of any of the other calls/conversations, because she stated that she received my voicemail message and was calling me to discuss the lab results. Ultimately it was good news and thankfully benign, but I am never going to feel comfortable with this company again. So, even though the Valpo location was great, the fact that this Dyer number got involved and caused me a lot of unnecessary stress with, in my opinion, completely inappropriate and unprofessional behavior, I am likely going to look for a different dermatologist. Also, I am historically a very resilient, sturdy person and am a military retiree. So I’m used to monster amounts of stress. This unnecessary stress is what drives me nuts. Sorry for rambling but I wanted to cover it all.

I've met with several doctors here and they have all be great (nurses as well). I appreciate that they take time to answer questions and went above and beyond what I had come in for originally.That being said, It is hard to get a hold of anyone outside of an office visit. I had a biopsy done and they left a message telling me to call back for results and I called for 24 hours and only was able to talk to a voicemail (scheduling kept transferring me as they were the only person I could actually talk to on the phone). Since it was the day before a holiday weekend I ended up stopping by the office so I didn't have to worry about the results for another 4 days. Someone did provide me the results at that point and mentioned they were understaffed.Scheduling seemed a bit mixed up on a couple occasions. I had to have surgery to remove a spot, they set up that appointment as well as the appointment to remove the stitches, which ended up being too soon and they had to reschedule at another time.When I went to check out after my most recent appointment, I felt the front staff was a rude and pressured me into paying even though I had not received a bill from them or an EOB from my insurance for my previous months services. She told me she needed me to pay at least some of it right then and I felt she was a bit aggressive about it when I had mentioned I hadn't even seen anything from them or my insurance yet. Considering it was a pretty significant balance, that I had not had time to review nor check my deductible, I felt like it was bad business and not the way to treat a customer. If I had been previously late on my bill I would have understood but I have never had an outstanding bill with them.Besides some of the headaches dealing with the staff, I feel the doctors and nurses were always very helpful and kind and I will return.

Staff was great. Doctor was awesome. Super clean office. Very personable and friendly