Christiane Machado's Online Review Report Card

On April 10th, Dr. Machado expects her established patients to wait until November for an appointment. That's disgusting. What kind of doctor treats their patients that way?

Excellent care. I followed her advice after the appointment and everything is completely resolved, no scarring, perfect.

I was totally confused during and after appointment. After insurance wouldn’t approve one of the prescriptions I sent a question through the patient portal. Response was 2 weeks later. I’m sure she’s a fine dermatologist

Excellent from the minute I got to this office. Front office very friendly & very pleased with my experience with this Dr. I felt she listened to me & answered my questions & I felt my concerns were looked at & answered with reassurance and confidence.

She was very cold and said by scratching when my skin itched, I had probably caused my own condition. I couldn't believe it. Her advice was to try yoga. Thanks.

I have been coming to IU Health’s Dr. Christiane Machado in Carmel well over a year now since moving back from Phoenix, AZ. Although I was given subpar treatment (it’s extremely hard to find a dermatologist that doesn’t have a six month wait. I’m not sure if this is just the Indianapolis area or not), I persisted because I knew acne treatment was a long process that took time. When I arrived today at 3:25 p.m. for a 3:20 p.m. appointment an elderly couple was in front of me and the receptionist was trying to get them taken care of as fast as possible. When I finally had my turn with another receptionist next to her, it was probably 3:30p. Check-in went smoothly. I sat down to wait, and another elderly white woman walks in. At which point, she is also checked in smoothly. She was early for a 4:15 p.m. appointment with Dr. Machado. Less than two minutes later, she is being escorted back. I hear one of the receptionists say to another receptionist that I had been waiting and my appointment had been at 3:20 p.m. Then (of course) whispering ensued, and about 5 minutes later I was called back. The nurse who took me back was frank when I asked “why did the other woman go before me?” I expected her to say something along the lines of “it was urgent,” or something of the sort — something completely understandable. But, no. She said “you were late.” I said, “So, someone who had an appointment about 50 minutes after mine was able to be seen because of something out of my control, when there is a ten minute leeway, and I was only five minutes late?” In her frankness, the nurse says “yup.” I think they could sense how upset I was, so Dr. Machado magically appeared about five minutes later — with a different nurse. In the meantime, Dr. Machado ensues in the most hurried and disrespectful appointments I have yet to have with her (and each of the four I have had with her are about the same). I correct her on the pronunciation of my name every time, I have to tell her I’m in a same-sex relationship, so I don’t need contraceptive, every time, I have to tell her what face wash I am using every time (what are they scribbling if not these small facts?), and, the worst of all I have to tell her what problem areas I do and do not have EVERY. SINGLE. TIME. This is the last time I will be coming here. Because although it’s a long wait for other dermatologists in the area, clearly they are worth every bit of dignity they are probably giving to their patients. Oh, and shout to the receptionist who noticed I was being treated unfairly and tried to speak up. - SHAKKIRA Harris

I have been coming to IU Health's Dr. Christiane Machado in Carmel well over a year now since moving back from Phoenix, AZ. Although I was given subpar treatment (it's extremely hard to find a dermatologist that doesn't have a six month wait. I'm not sure if this is just the Indianapolis area or not), I persisted because I knew acne treatment was a long process that took time. When I arrived today at 3:25 p.m. for a 3:20 p.m. appointment an elderly couple was in front of me and the receptionist was trying to get them taken care of as fast as possible. When I finally had my turn with another receptionist next to her, it was probably 3:30p. Check-in went smoothly. I sat down to wait, and another elderly white woman walks in. At which point, she is also checked in smoothly. She was early for a 4:15 p.m. appointment with Dr. Machado. Less than two minutes later, she is being escorted back. I hear one of the receptionists say to another receptionist that I had been waiting and my appointment had been at 3:20 p.m. Then (of course) whispering ensued, and about 5 minutes later I was called back. The nurse who took me back was frank when I asked "why did the other woman go before me?" I expected her to say something along the lines of "it was urgent," or something of the sort -- something completely understandable. But, no. She said "you were late." I said, "So, someone who had an appointment about 50 minutes after mine was able to be seen because of something out of my control, when there is a ten minute leeway, and I was only five minutes late?" In her frankness, the nurse says "yup." I think they could sense how upset I was, so Dr. Machado magically appeared about five minutes later -- with a different nurse. In the meantime, Dr. Machado ensues in the most hurried and disrespectful appointments I have yet to have with her (and each of the four I have had with her are about the same). I correct her on the pronunciation of my name every time, I have to tell her I'm in a same-sex relationship, so I don't need contraceptive, every time, I have to tell her what face wash I am using every time (what are they scribbling if not these small facts?), and, the worst of all I have to tell her what problem areas I do and do not have EVERY. SINGLE. TIME. This is the last time I will be coming here. Because although it's a long wait for other dermatologists in the area, clearly they are worth every bit of dignity they are probably giving to their patients. Oh, and shout to the receptionist who noticed I was being treated unfairly and tried to speak up. - SHAKKIRA Harris

as far as feeling embarrassed when undressing grow up!! She is a fine Dr. and has made a tremendous difference in my hands and feet - THANK YOU DR~~~

Be prepared for audience of at least 3 people while your undressed, completely exposed, and being examined. Humiliating experience, make sure to check your self respect at the door. The door being the one that doesn’t stay closed during the exposed part of the exam. The doctor is cold and dismissive which make the experience that much more pleasant.

Dr Machado is fine but as a patient of hers I am extremely disappointed attempting to schedule an appointment. I called the office on February 20 to schedule an appointment for a problem I was experiencing on my legs with red bumps. I was told the EARLIEST I could get in was JUNE!!! As a patient this is unacceptable. Seriously 4 months to get into see a doctor you are a patient is unacceptable. The office has never been packed when I have been there so I don't understand why the problem.