Earl Robbins's Online Review Report Card

Excellent service

One of the most caring Dr's I have seen in years, I had an endoscopy done Monday at Harrison Memorial Hospital , And both My husband and I were so impressed with him. He spend as much time with us as needed to explain every thing he found in the Procedure , Highly recommend, I would give him a 10 star rating.

Very professional and courteous.

I have treated with Dr. Robbins for many years and have found him to be professional, knowledgeable, easily explains diagnosis and treatment. He has always treated me with respect and I know that he cares about my well-being. His staff is excellent, helpful and caring. I would not treat with another gastroenterologist.

Dr. Robbins staff was very courteous, helpful, and knowledgeable. He was extremely calm, informative, professional. The information from him was easy to understand and he took plenty of time to answer any questions.

Colonoscopy not covered with insurance billing for this doctor on another state and they have a defective phone system - no way to get thru

Colonoscopy not covered with insurance billing for this doctor on another state and they have a defective phone system - no way to get thru

You’re directed to another state with an automated system that dies not work. When you try dr Robbins office again they give you another number - only to learn the billing office is closed (for no apparent reason - not a holiday or after hours)

You’re directed to another state with an automated system that dies not work. When you try dr Robbins office again they give you another number - only to learn the billing office is closed (for no apparent reason - not a holiday or after hours)

I have several conditions that have to be managed by this kind of doctor. They are chronic and are managed by medication. Recently I had an appointment scheduled. Two days before they called me to cancel it because the physicians assistant had a death in the family. They told me there was nobody that could see me. I have a very difficult schedule as I am responsible for two elderly family members and work full-time so I was not able to immediately reschedule. A few weeks later I needed a refill on my heartburn medication. The lady in the office told me they would not refill it until I came in. I reminded them that my recent appointment had been canceled by then. They did not seem to care about that and told me I could purchase my heartburn medication over-the-counter until I did come in. This of course will cost me triple the amount that it would as if it was filled through my insurance. I found this extremely upsetting and inappropriate. They were extremely rude to me. They are the ones that canceled my appointment. I will not be returning to the office and hopefully the doctor realizes what terrible staff he has.