Andrea Sandoval's Online Review Report Card

She is incapable of listening. I went in for an appointment to discuss depression. She was almost 40 minutes late and stayed in the exam room for not even 5 minutes. I clearly wasn’t done explaining my symptoms and she just cut me off and put me on a medication. Perhaps the worst doctor I’ve ever had.

Dr. Sandoval is the doctor Hays Family Medicine sticks you with to get rid of you (they have a policy of no doctor switching, and a visit or two with Dr. Sandoval will show you why). Everyone I know who has ended up with her has ended up shopping around for a better doctor. I gave up after 6 visits of her constantly recommending proceedures known to maim people with my medical condition. Have a difficult health concern? Good luck! She uses a cookie-cutter one-size-fits all approach and can be very confrontational if you don't fit her mold or point out that her advised actions are demonstrably dangerous to your health. On top of that, she is always scamming you for another office visit fee for every little thing. It's worse than microtransaction apps on your phone! In short, if you are going to Hays Family Medicine for the first time, do NOT let them put you with Dr. Sandoval (unless you are pretty healthy and looking for someone who will give you the same level of individualized care as Web MD). She'll start out really nice and claim she individualizes care, but after the fifth time she didn't read your chart before meeting with you and then races out the door to the next patient just after you finish filling her in on what she should have read for herself but before she bothered to address your concerns... you'll likely be ready for a more productive doctor-patient experience, too.

I have been going to Dr. Sandoval for a few years now. I have been very pleased with my experience with her. She asks a lot of questions. She is known to be very direct. I like that and some people do not. When I was in the hospital under the care of a hospitalist, she stopped in to check on me although she was not responsible for my care at that point.

Went to the ER and was told i needed to get an MRI immediately (ER couldnt do it, I needed a referral). Went to Sandoval and she waited 3 months to refer me to even a neurologist.... Later in the notes of my appointments, she claimed I didnt want the MRI because it's expensive. My neurologist said the medicine I was given he would give to a toddler and he gave me a referal for imaging immediately.

She was rude and did not follow standard protocol. She made it clear the visiting the room was not her job, but was an in convenience.

She's kind, sincere, listens and overall amazing!

She only spends like 4 minutes with me for a 10 minute ofice wait, and 7 minute nurse exam and it doesnt help my anxiety. I feel rushed and kinda forced to hurry. I also dont like the judgemental looks or the i dont believe you tone of voice. The longest i was in their office was 20 minutes.

Dr. Sandoval is an acquired taste because she is not a warm and fuzzy doctor. However, she IS a smart doctor. I have been in her care for five years now and appreciate her willingness to avoid prescribing medicine at every appointment; she analyzes blood work first before ascertaining a need for more drugs. She may appear off putting, but I believe that is because Hays Med pressures their docs to adhere to quotas and other demands, sapping them of time and energy that would better be spent on patients.

Dr. Sandoval is one of the best doctors I've had. She's thorough and knowledgeable. She always listens. It doesn't matter who your doctor is, you have to advocate for yourself. They can't read your mind. The staff has always been friendly. It is a busy office, so if I have a new problem, I generally see the ARNP, then follow-up with Dr. Sandoval in about a week.

Dr. Sandoval is an acquired taste because she is not warm and fuzzy. However, I believe she is a good doctor. Over the years, I have had meaningful conversations with her regarding my health but must admit that I had to be the one to advocate on my own behalf. Once I did that, she was easier to deal with. I also think Hays Med pushes on its docs to meet quotas and other demands that sap a doc's time and energy that could be better spent on their patients.