Teri Lower's Online Review Report Card

This place is cluster in ways that are hard to adequately put into writing. They have a monopoly on allergy treatment in the majority of the state of KS outside of the KC area. As such, getting an appointment for my kid to have serious allergies treated took something like 5-6 months. After that wait, a course of treatment was decided on. Scheduled an appointment another two months down the line to start an injection protocol for allergies. Lo and behold, "well, you haven't signed the consent form, paid for the treatment, nor have we concocted/mixed the serum". Ok, glad I drove an hour and a half for nothing. They get the estimate ready, we pay for it ahead of time, and explicitly schedule the first round of injections (in a month). Injection day is today... guess what's not been mixed/made: that's right, the same serum for the injection we explicitly scheduled for today. "You'll have to wait an extra hour or so" [for them to make it]. Great. We're committed at this point, but steer clear of this clinic. The drive to KC is worth avoiding the mess of a business/healthcare provider.

Front desk wasn’t the friendliness and doctor had horrible bed side manner. it is impossible to get any information if you’re calling.

Very patient and helpful staff.

Front desk greeted me with morning attitude, nurse taking vitals also greeted me with morning attitude, doctor had the worst bedside manner, luckily the nurse giving allergy shots was pleasant!

I will not be returning to Dr. Lower’s office after what we experienced today. First off, she’s very difficult to schedule an appointment with and it takes months to get in. I had an appointment set for October, but they called me to rescheduled because the doctor was going to be out of town on the day we had already scheduled. The next available appointment was for 2 months later in December. Fast forward to today, when I had the new appointment for my son. My husband took off work and I took my 1.5 yr old son out of daycare to travel 45 minutes to come to our appointment. My son got carsick on the car ride there and threw up all over his clothes. We had to strip him down and clean him up and change him while in the parking lot. I called the office to let them know what was happening and that I would be 15 minutes late. When we finally managed to get him cleaned up enough to come inside, we were rudely told by the front desk that we were late and needed to reschedule. She refused to believe that I called to let them know and said no one relayed the information to her that we were going to be late. Why would I make that up? I even had the call in my phone and showed her. Even after telling her everything that happened, they still would not see my son and made us turn around and drive 45 minutes back home with our car sick son. Despicable customer service and they should be ashamed of the way they treat their patients.

Dr. Lower has been taking care of us for years. She is amazing.

Best allergy clinic we have been to. Very nice staff and good customer service. Dr. L also answered all of our questions and wanted to come to a conclusion. Definitely recommend her!

I will NEVER return to this facility. After traveling over 4 hours for a pre-scheduled allergy test I was told they couldn’t perform the test due to a scheduling error. My entire day had been wasted. I was then billed over $300 for a "new patient visit". I spent FIVE months dealing with every department under the sun trying to have my billing dispute resolved to no avail. Dr. Lower should be ashamed of herself for gauging a patient like that for a service she failed to provide.