Fales Pediatric Dentistry's Online Review Report Card

Was a pleasant experience had by all. Good feedback and room for improvement.

Dr. Fales & his staff are great. They are kind, patient & really take the time to explain things.

Dr. Fales and his team are the absolute best! Our four children have widely varying dental health needs, and Fales Pediatric Dentistry has not only accommodated us, they've made our kids feel at east with going to the dentist - no small feat! Dr. Fales and his team have excellent attention to detail, and we feel like our family isn't just another set of names in a database. Things like a welcoming office atmosphere (complete with canine mascot!), friendly staff, and the fantastic Dr. Fales himself make us very pleased we found Fales Pediatric Dentistry to take care of our family.

Find somewhere else! I’ve been meaning to write this review for years. My son is now 13 years old and I asked him the other day if he remembers this, and if he wants me to write the review and he said yes to both. My son was about 6 or 7 years old and was having some sealants and fillings done while I waited for him in the waiting room out front. When he came out it was obvious he had been crying. In the car before we left I asked him what’s wrong and what happened. He said that he could FEEL THE PAIN WHILE THEY WERE WORKING ON HIM AND THEY WOULDN'T STOP. He said he was pounding the arm rests with the device in keeping his mouth open, and they didn’t stop to ask if he was okay. He was not fully numb and was feeling everything they were doing! It sickens me to this day writing this review. I was immediately thrown into an adrenaline rush and assured him that is absolutely HORRIBLE, and I sat there debating going in to address it. I asked if he wanted me to go talk to them. He said yes. And usually he’s the type that prefers avoiding confrontation. I went back in there furious and started talking to the hygienist; then they called the dentist out to the waiting room. He said something like “9 out of 10 times they don’t feel it and are just freaking out about the device that keeps their mouth open”. I asked “what about the 1 out of 10??? They just suffer through the pain and you let it go??” He essentially said yes! Could you imagine having dental work done while feeling the pain as an adult? Let alone a kid who isn’t being listened to when he’s trying to speak and crying with a mouth-opening device on?? Looking back I honestly don’t know what I was thinking letting him go back there, but from then on out I sat right outside his room with the door open, petting that dog they clearly never give a bath - poor Bentley - he stunk so bad - ugh!! I had to look like a ridiculous helicopter parent but it was worth it just to make sure I could intervene at any moment if necessary. I’m just sick to this day and decided to go ahead and write this to help someone else never let this happen to their child. I brought this up to a couple people recently and they said they’ve heard some “rough stories” from this place. Clearly not wanting to truly say it like it is because they were being discrete. Please, find someone else to let your kids be in the care of. I didn’t realize back then that they don’t really need a pediatric dentist for regular maintenance. I switched him to my own dentist and it’s been great ever since. I sincerely regret going here, to this day, 6 years later. It’s one of those things as a parent that randomly pops up in your memory and you feel the rush of stomach-dropping emotions all over again. How unnecessarily traumatizing. All I can do now is shake my head and help others not have the same horrific experience.

I have used Dr. Fales office for many years for my adult disabled son. He and his office are caring with my son. I highly recommend the office.

Very friendly, take time to educate not parents and kids.

TOP TIER dental care for my child with extreme anxiety, ADHD & ODD. I've struggled with getting my daughter to brush her teeth, let alone dental care. Due to her tearful meltdowns, panic attacks and noncompliance, she's been kicked out of every dental office I've tried, her entire childhood. She is now a teenager with major restorative needs. To complicate things, most dental offices refused to sedate her in office due to her allergic reactions, asthma and age. She was too old for Children's Mercy hospital and other pediatric settings, but too young for other sedation dental care. I was losing hope to help her. I was referred to Dr. Fales. His contracted anesthesia team are highly competent in providing safe sedation in office for my child to finally get major restore dental care. Dr. Fales did fantastic restorative work! His assistants made my daughter feel safe and I knew she was in the very best hands! Fast forward, with tears in my eyes I am happy to report my daughter had zero cavities at her 6 month check up. Not only that, she went to the back by herself!! If you knew my child, you'd understand the impact of this huge step! Dr. False and his team finally got through to her that home hygiene is impotant and she followed through with their instructions at home. Plus she felt safe for the first time in her life to go to the back with out me! The hygienist let her take breaks when she needed and that helped her immensely! (Talk about having patience of a Saint!) On the way home my daughter mentioned she's noticed she is not sick as much as she used to be since her teeth and oral health are healthy. And she's right, she's been much healthier! Nancy in the office has always been very helpful with sorting the insurance. Her knowledge/experience makes the insurance & billing process much easier for parents! Dr. Fales and his team are hands down the absolute best for kids with behavior challenges and have made a positive life impact on my child's health and well being. I truly can't thank them enough! 🤍

TOP TIER dental care for my child with extreme anxiety, ADHD & ODD. I've struggled with getting my daughter to brush her teeth, let alone dental care. Due to her tearful meltdowns, panic attacks and noncompliance, she's been kicked out of every dental office I've tried, her entire childhood. She is now a teenager with major restorative needs. To complicate things, most dental offices refused to sedate her in office due to her allergic reactions, asthma and age. She was too old for Children's Mercy hospital and other pediatric settings, but too young for other sedation dental care. I was losing hope to help her. I was referred to Dr. Fales. His contracted anesthesia team are highly competent in providing safe sedation in office for my child to finally get major restore dental care. Dr. Fales did fantastic restorative work! His assistants made my daughter feel safe and I knew she was in the very best hands! Fast forward, with tears in my eyes I am happy to report my daughter had zero cavities at her 6 month check up. Not only that, she went to the back by herself!! If you knew my child, you'd understand the impact of this huge step! Dr. False and his team finally got through to her that home hygiene is impotant and she followed through with their instructions at home. Plus she felt safe for the first time in her life to go to the back with out me! The hygienist let her take breaks when she needed and that helped her immensely! (Talk about having patience of a Saint!) On the way home my daughter mentioned she's noticed she is not sick as much as she used to be since her teeth and oral health are healthy. And she's right, she's been much healthier! Nancy in the office has always been very helpful with sorting the insurance. Her knowledge/experience makes the insurance & billing process much easier for parents! Dr. Fales and his team are hands down the absolute best for kids with behavior challenges and have made a positive life impact on my child's health and well being. I truly can't thank them enough! 🤍 Update: she has now been cavity free for a whole year thanks to the instructions, care and encouragement from the staff and Dr. Fales.

Still treating my teenage kids, very thorough and vigilant listening. Hygienist, front desk and dentist treats the kids well. They enjoy their treat afterwards too.

Best office if you’re looking for a Compassionate, gentle and very patient team. This is the first dentist my special needs daughter doesn’t have to be sedated at.