SEK Urgent Care's Online Review Report Card

Total Joke.

From desk to nurse to doctor they were alright. Kind and polite. Fast and thorough. Paperwork not fun. Non-judgemental.

My husband has an ongoing workmans comp case from a car accident a few weeks ago. Today he showed up there with sudden tingling in his head and feet and swelling of the hands. Which is a sign of peripheral neuropathy following a head trauma. He was refused treatment because it was an ongoing workman's comp, then he offered to just use his own insurance and he was DENIED TREATMENT!!! So they sent him out the door and he was by himself with no transportation, weak, pale, numbness and tingling!!! What the hell kind of medical facility is this??! Just out for money I assume instead of the care of others!! EVERYONE OF YOU, DOCTORS, NURSES, MANAGER, SECRETARY, EVEN JANITORS SHOULD BE ASHAMED OF YOURSELVES!!!! Sick!!

Absolutely terrible... they do NOT listen to their patients. Ended up going to the ER before I was actually taken seriously. Avoid this place.

The most unprofessional, unorganized and rude medical facility I've encountered. The amount of misinformation given for a covid test appointment was astounding. If I were the director of this facility, I'd be embarrassed to even say it was a medical facility.

These people has been the best to me when my own provider was not. Worked me in when I needed. Thanks ,David

1- why does your phone message say you are open Sat and Sunday but your website says you are not.2- why have we been calling for COVID-19 test results that were supposed to be back on Thursday and we get the run around with no calls. I have 4 compromised adults that have possibly been exposed. I have explained this and it sounds like the receptionist understands but still no call from a nurse to answer our questions about what we should be doing and how far out we should be having people quarantine from others.3- I know you guys are busy- business must be good then and you could hire some more people to help so that your patients aren't getting the run around. One person said the tests have been coming back at 72 hours. Another said oh we are really backed up. If I would have known that we would have went somewhere else so that my mom who has COPD and was possibly exposed wouldn't be having to test because her doctor can get the results for sure in 48 hours where we had the test done Monday and haven't head a thing 6 days later.You need to change your outgoing message. You need to follow up with people especially when they call several times asking for information. You need to let people know when the lab is backed up so they can explore other options when necessary. You need to do better.

This is the worst healthcare place in SEK. The front desk never returns your calls. The owner's wife was doing the billing for while, she was terrible at it. She never called me back after she never submitted my insurance. My insurance had to call her finally and resolve the issue. The Doctor was great, but his staff suck.

Needed to be seen on a Sunday. Obi and Laura are awesome! In and out in under thirty minutes. Great staff experience and treatment every time.

I was seen yesterday at this clinic. I do not feel I received adequate care, at all. I decided to go see my regular physician today, and she had many different diagnoses and concerns, most that were not even addressed. I was misdiagnosed and needed referred on to an ENT, this did not happen at your clinic. After waiting for over an hour due to a “prodecure” that was very rudely explain to my mother, by the physician seeing me. I felt zero compassion or care from this NP while I am suffering a pretty traumatic diagnosis to my face.

I took my son in to get cleared from a rash he was treated for about a month ago. He is in the process of enlisting in the Army. They knew the paperwork needed to be specific to the rash, but instead added about a bruise on his thumb. I went back in explaining that she never should have added something so irrelevant that will require us to bring him back in to be cleared from a bruise on his thumb nail. It’s just a way to make us keep bringing him back, but they are disrupting his enlistment. The nurse, or whatever she is, came out. She was being very aggressive and rude. I told her exactly what the problem was and she proceeded to be confrontational and argue with me. I told her if I go to a doctor for something and I have a cut on my hand, they do not put it in my medical file, when I am not being seen for that cut. She just stood there trying to stare me down in a very aggressive manner. Then she walked to the back and came back to tell us that she contacted her supervisor. She said she would not remove it from his medical record. Now we are having to take him to a different doctor to have him cleared. I will be contacting my insurance and telling them not to cover the visit, as well as...I will be contacting this woman’s supervisor to file a complaint against her.

Wonderful place----I always go there....

Wonderful staff and great service

They took great care of my husband when CHCSEK completely and utterly failed!

So far I have waited 2.5 hours and have yet to have a doctor see me. Patients that got here after me have already been seen and left. Next time I will just go to the hospital or fort Scott. Not even worth the 1 star rating.Update... In total I waited about 3 hours. The doctor finally came in after about 2.75 hours looked at my issue for a few minutes... left to take a phone call for 10 minutes and came back to finish telling my something I already knew. Definitely not going back.

Went in on a Saturday a few years ago needing some help with my asthma. The weekend doctor (Nichols, as I recall), decided to hook me up to an EKG and then told me in no uncertain terms that I had had a heart attack. After finding a specialist and undergoing more than $6K in tests, it turned out there was no evidence Id ever had a heart attack. Im still paying off the bills. Eff this place.

Thanks for the excellent care today Jena! I am on the mend and feeling much better this evening!

I could not be more pleased with Dr. Brent Cosens and his staff at SEK Urgent Care. They provide professional and courteous medical services and is always willing to go the extra mile to ensure my families health is first and foremost in our visits. Most recently, I have been diagnosed with a neurological condition that has left me with excruciating muscle pain. Dr. Cosens was able to reach into his medical bag and give me his heartfelt professional advice and the results have have been phenomenal. My muscles have finally received the relief from pain that Doctors from the nations top hospitals could or would not do. Thank you for all you do for the community as a whole, but most of all we are blessed to have talent like Dr. Cosens here in Pittsburg and Se Kansas.

Best job Ive had, and love meeting new people and helping them even if Im just the receptionist a smile and listening ear goes a long ways.

I was quoted a 45 minute wait time until I saw the doctor and ended up waiting 2.5 hours until I saw the doctor. The doctor I saw was very confusing and when I asked him a question he acted like it was the dumbest question hes ever heard. I cant believe I am paying him for doing absolutely nothing besides talk down to me and tell me to get a primary doctor. I had to pretty much beg him to check to see if I was dehydrated since he had little concern that I couldnt keep anything down for 5 days and had lost 10 lbs. I should have just called a nurses line or used web md. Also, the nurse took my blood pressure and said it was 152/110. I told her there is no way it could be that high so she took it again and it was 124/82. I will never use sek urgent care again.