Krista E Shackelford Md's Online Review Report Card

I waited a year for my appointment and I got there and it was canceled because the PA had gone out of town and no one called to tell me about it and they can only schedule schedule me in seven months in the future definitely not an office I would recommend

I have every confidence in Dr Shackelfords abilities but she is hard to get to see sometimes I feel a little slighted by the way the office operates but I'm 73 I'm used to feeling slighted. If you have the time she is a good dr.

Kylie is fantastic, BUT they NEVER answer their phones and the front desk staff are not very knowledgeable. I have been on hold for over ONE HOUR most of the time. Their hold time is ridiculous!!!!

Bad customer service.

First, the wait time for a new patient appointment was 4 months. I received an email and confirmed my appointment and made a login for the patient portal per the email’s request. I received a text reminder also of my appointment time. When I arrived a few minutes before my appointment, I was told I should have arrived 20 minutes prior to fill out paperwork. They refused to see me. No where in any correspondence was I told to arrive 20 minutes early. If they told me when scheduling, that was FOUR MONTHS ago! When trying to reschedule, again, their next appointment was 4 months from now. No, thank you. Furthermore, the receptionist’s mask wasn’t even covering her mouth…during a pandemic. I’ve never been treated with such disrespect or turned down for an appointment I was on time for. I work in the medical field and understand that paperwork takes time, but you HAVE to communicate that expectation. I even looked beforehand on the portal for the paperwork and it wasn’t online. Very disappointed. Do yourself a favor and go somewhere else.

I struggle to give even one star, my 92 yo grandmother had several areas of concern. When our nurse caregiver took her to the visit, not only the nurse, but dr the as well were condescending toward her did not allow our nurse advocate to stay with my demented grandmother! I was absolutely Appalled when I got report. My grandmother is not of sound mind to make decisions or report areas of concern. My grandmother expressed multiple times her discomfort and this wasn’t addressed.

I went to get an annual exam, and had a hard zit on my lower lip. The PA pushed me to get it removed without telling me the removal cost. When I get the bill, they charged $143 for the zit removal alone (Plus $65 for the annual exam). It took less than 5 minutes to do the zit removal. I have since bought the tool (a comedone) on Amazon for about $5.

I went in for my yearly check up. This is spring and apparently a little tick had found a prime suspect. She saw it and that was the only thing she saw unusual. She proceeded to have her assistant remove it. When I got the bill she had charged $145.00 to remove the tick. This seems like price gouging to me as if I had needed a professional to remove it I could have gone to my GP and had it removed for $30.00 or done it myself for nothing. I was not warned in advance that it would have been $145.00 to have her do it. I am dissatisfied

She the best!!! Very friendly, and knowledgeable.

Doctor's assistant has no empathy. Not a nice person. Also the reception has no personality. She attempts to kinda smile.