Pearle Vision's Online Review Report Card

I have just picked up my glasses and they are beautiful ! Tried them on and everything is working fine. In all the crazy COVID the shop is crazy busy I’m thankful for the people that have hung in there. Stephanie and josh are getting it done. Thanks 👍🏼

A great store the Dr is very knowledgeable and the staff are accommodating to all your needs. Will recommend 100%

Excellent DOC, best technology, and experienced professional, friendly, customer oriented staff.For a # cruncher that is near sighted with astigmatism... this is the ONLY vision center that not only gets my prescriptions correct but understands my reading and vision needs. Been a patient at this location almost 10 years.Other places rush you in and out while treating you like a # and $ sign. Dr David Tabeling now cares not just for me but a family member as well.Thanks Stephanie and the rest of the staff that was able to accommodate our scheduling issues.

I have been going here for a few years. The entire staff is always pleasant and my latest trip had me interacting with a Brandy. I came in with a pair of glasses that were broken. She had them fixed and I was on my way in less than 15 minutes. This short visit was just another showing of this locations courteous attitude. I highly recommend this place.

Great people!!

I have been in retail management for close to 20 years. I have to admit, the management in this store is above amazing. Not only did I get my glasses in less than a week, I also was treated like an actual patient, and not like another person. The manager Stephanie took care of my needs and also picked out the coolest glasses that fit like a glove. I have had several pair of glasses, but I had a good friend that saw mine and ordered the same frames. The doctor was very caring about what kind of lenses I wanted and helped with that. I told him I was tired of taking my glasses off and on for driving and sitting in front of my computer all day at work. There is that old saying that you can not please everyone, but after seeing some of the negative reviews, I put myself in employees shoes, since I have been doing this for so long, some things are out of the employees and management hands. we should take that into consideration, sometimes it's our insurance companies that keep these people from being the best of the best, yet we take it out on the wrong people. To the staff and manager at Pearle in Florence KY, keep doing what your doing and great things will come. Your all phenomenal class A people.

I love Dr T. The staff, however, needs customer service training. They aren't friendly and the gentleman was abrasive and didn't give us full disclosure on pricing when we ordered glasses. When glasses arrived- husband picked his up and they asked if they seemed to fit ok. In the past, they've checked and measured while on him, to ensure fit is correct. Instead left it up to him and he will be bringing them back as there is an issue-one which could've been circumvented with proper servicing when there for pick up.

Love this place. Dr. David Tabeling is incredible. Very knowledgeable and helpful to ensure my eyes and eyewear needs were met. Stephanie the manager was amazing to talk to and deal with. Most helpful and very very pretty. Just a wonderful experience at Pearle Vision in Florence, KY. Highly recommend anyone any age to get your eyes checked here.

Great service in the store but not returning my calls about my glasses.

Fast service. not a long wait. friendly staff