Uk Healthcare's Online Review Report Card

I've had a great experience since I started treatment here about 3 years ago. My psychiatrist, Dr Anderson has been phenomenal. I previously had someone who was more like a post doc and she was pretty good too, but Anderson really kills it.

I came to this facility in desperate need of treatment for my out of control anxiety after my previous doctor of 5 years had moved out of state. I was placed with Kyle Latimer APRN, whom I found reasonably jovial and okay to talk with initially. Although I had already been given a diagnosis for which i've been treated for the last 20 years, He explained that he wanted to do his own assessment. He came up with two different diagnoses, one of which I disagreed with. Instead of focusing on my anxiety, all this guy really wanted to do was chase the depression angle. He put me on an antidepressant that i'd already taken (with no success) in the past. I eventually told him that he was barking up the wrong tree and I had no interest in the depression diagnosis because given the life that I lead I felt it was not out of proportion anymore so than what the average person deals with. He was visibly deflated by this and afterwords didn't seem the same to me in demeanor. He said if one antidepressant didn't work, then we would try another and another. He also explained from the outset that rather than treat me he intended to CURE me. I finally gave him a thorough explanation of how I felt about my treatment and why this wasn't going anywhere. I explained that I did not understand why I was being made to suffer through horrid panic attacks and the total inability to leave my house while being fed tons of antidepressants in hopes that they might someday make a difference with my crippling anxiety. This is patently absurd and I told him so; He sent me a curt response with a vague excuse for why he would not give me the type of medication that my previous doctor had. This place is a complete waste of time. If you need anything stronger than an antidepressant (which is all they wish to throw at you) then you'll be denied and probably labeled as, "Drug-Seeking" also. Good Luck!

I wanted to give this place the benefit of the doubt. But I should have reads the reviews first. First of all I was told back in June I had to wait until November to get in, but would have a diagnosis by the end of the year. I just went to my appointment this week and didn’t even see the actual doctor until the last 3 minutes of my 2 hour long appointment that was completed bu a student. She literally came in and said next is your detailed assessment in about a month and left the room. I get a call back saying they can’t see me until March of next year! That was a total waste of money for me. Not to mention the receptionist were soo rude! UK Healthcare board NEEDS to look into this office and hold leadership accountable. Next is Lex 18 and/or other media outlets for me. This is absurd and NOT what UK Healthcare represents. They need to terminate Sandra Batsel-Thomas and whoever else is running that place, because this is a disgusting way to run healthcare-leaving patients feeling hopeless and extremely uncomfortable.

This facility is a waste of time and money. Their availability is low--expect to wait months for treatment--and their services aren't worth it. I attended multiple appointment over six months and underwent multiple tests, all for the benefit of a student. The doctor popped in few times at the end of my appointments as a mere formality and added nothing. The final straw for me was a miscommunication and rude secretary. I attended an appointment (phone call) to reup my medicine (that they told me I needed to take regularly). Later, I called in after not receiving my renewal. The rude secretary demanded I attend a second appointment before they would reup. This isn't what the student told me would happen. The secretary didn't care. After 6 months of waiting and attending appointments, I had nothing to show for it. Do not waste your time or money here.

I called to try to make an appointment and told them I had both United Health Care and Wellcare insurance. I was told they don’t take United Health Care which is fine so then I said the Wellcare is fine to just use that they pay better anyways. I was then told that I could not do that since I had 2 insurances they couldn’t just bill one. Then I asked if I could just pay out of pocket and was told I couldn’t do that since I already had insurance. I should’ve just called and only mentioned the Wellcare insurance from the start I guess. I don’t usually make reviews but this is absolutely ridiculous and I really think people need to be aware of the unwillingness to help people. Like what kind of establishment is this?

The receptionist is a malignant person who shouldn't be allowed in her position. Christy (sp?) basically treated someone who moved to the area calling to make an appointment to establish care in the area like a drug seeker, because they wanted to continue medication that they had been doing well on for nearly a decade for a diagnosed medical condition. And despite the patient going through hours of cognitive testing and doing well on treatment for a diagnosed medical condition, Christy discouraged the potential patient from seeking medical care, and berated the fact that they were even currently receiving treatment. The potential patient was also a physician, and Christy (likely unaware of this fact), went on to discourage the patient from seeking primary care, and "educate" the patient on how primary care physicians (like the potential patient themself) behaved at the potential patient's VERY OWN workplace. Christy was extremely ignorant, and unaware that most other states have more reasonable laws than Kentucky regarding telehealth appointments and prescriptions, which the patient was receiving from her longstanding healthcare provider. Christy's ignorance, or being countered with facts such as the patient is a physician who works at the institution in which Christy is "educating" on the protocols, did not stop her from voicing her judgemental opinions regarding the continuity of care this potential patient was receiving. Christy should not be allowed to work in a position that involves her speaking to patients, let alone at a psychiatrist's office.

Whenever I called today to ask about a cancelled appointment, the office person was flat out RUDE and hung up on me. I’ll be going somewhere else!

Dr. Kindred is so compassionate about his work, you can actually see it in his eyes.