Uk Healthcare's Online Review Report Card

Either the front desk staff that manages patient scheduling are absolutely incompetent, or the patient scheduling system is completely unreliable and trash. Leaning toward the front desk staff being absolutely incompetent because all are rude as hell every single appointment over dozens of appointments, both when we arrive and when we leave. Not once, not twice, not three times - over and over again, we are told of our next scheduled OB High Risk appointment day and time yet it isn't actually scheduled. After leaving the office, we must routinely check MyChart to verify the appointment was created, and call the front desk staff repeatedly until someone answers to request the appointment to be scheduled / created again. And this happens repeatedly until the appointment is truly created and registered. During one visit, an ultrasound technician was completely rude and actually hurried through the scanning / interpretation WITHOUT FULL COMPLETION. We were the last patients scheduled and once she "finished" the ultrasound scan, she hurried to leave the office for the day. It was only 4PM. Who leaves work without finishing their work for their day, especially when they administer services for high-risk pregnant women? If you hate working with the public, why work with the public? If you are miserable at your place of employment, why continue to work there? You'd generally look for and get a different job, right? This is still common sense, right? Does UKY Health Care have a Complaints Department to officially report incompetent or downright disrespectful and inconsiderate personnel? Unacceptable, especially in a High Risk OB/GYN office where expectant mothers and families routinely visit. Mothers and families begin to dread and loathe appointments at the office solely because of individuals such as those mentioned.

I honestly can’t say enough good things. I hate so many people had terrible experiences but Dr. Kourtney Grant is literally an Angel. She saved my life and I could not be more literal about that. Her and Mallory Locke were the only two care providers that listened to me enough to care, even after a blood transfusion from a failed D&C following THREE emergency room visits. I can’t thank y’all enough, truly. Thank you for allowing me to be on the road to recovery.

IZero professionalism. I understand there are times when schedules run behind but they are ALWAYS running late, 20 min at best. That’s just to get to the exam room, add another 25 after that. I’ve been coming here for a few years hoping it would be different (it was not like this several years ago). Staff is not friendly, except to each other. Office manager took a call while I was there then commented on what a difficult patient she was.

100% if I could go back in time I would run from this place far far away. My bladder is a wreck because of negligence at UK. There’s also so many people scheduling here they can’t give you the complete care that you and your baby need. Go somewhere else.

absolutely heartless. false information. malpractice. might sue this establishment.

I can’t recommend this office enough! My OB is Dr. Rachel Saunders and she is wonderful! The office staff is amazing including Angie at the front desk she is so kind, Regan Dr. Saunders Medical assistant always was so thoughtful, and can’t forget Trina in the Ultrasound department! Dr. Saunders truly cares about her patients and is very knowledgeable. She always kept me in the loop and addressed any concerns I ever had. Being a first time mom and a nurse it was important for me to find someone I could trust. After I delivered my son I had some PP complications and her MA regan got me in the same morning for a ultrasound and visit with Dr. Saunders and my situation was handled quickly. Dr. Johnie Cooper actually delivered my baby due to Dr. Saunders being on vacation. He was so calm and collected and empowered me during my delivery! He also did a D&C on me postpartum. He truly cared about my situation and he even added me on to his surgery schedule that morning when my doctor was called to labor and delivery. I followed up with him after and he answered every question I had and really spent time with me. I can’t recommend this office and labor and delivery unit enough!!

If you are pregnant, RUN!!!!! This is the worst medical facility I have ever been to. I am going through my first pregnancy and my doctor does not respond to messages about questions or concerns in mychart. The office itself does not answer their phone or respond to calls. My doctor just prescribed me medication that is UNSAFE for pregnancy and can cause miscarriage and fetal abnormalities. My primary care doctor said NOT to take what was prescribed. This isn't the first time she has told me a medication was safe for pregnancy and is not. There is so much more I could write. I am very upset with the "care" provided here.

My wifes OBGYN is wonderful and we love her, but the lab technicians are AWFUL. We were 10 minutes late to a test because an appointment went slightly long and they yelled at my wife and berated her for 5 minutes while they took her sample. it was the most unprofessional I've ever seen someone act i n the healthcare field. They were so cruel my wife cried the entire way home. I can't recommend the the OBGYN's enough but the lab technicians need to be fired.

It’s a no go. Please look into midwives or maybe an APRN because most physician such as Frederick Zachman are just not interested in what they do on a daily basis. He’d come to your room without even knowing who you are, it’s embarrassing.

What ever you do Do Not let Bryan K. Rone be your OBGYN. Especially if you are a person of color. He is the rudest most disrespectful ob I’ve ever had. He completely dismissed me and my health issues. He falsified information in my chart. And lied to me. I have filed a complaint and will be talking to lawyer about the falsified information in my chart.