American Sleep Medicine Ofkentucky Louisville's Online Review Report Card

Pam Starr is amazing from the starting process to the final results. She goes above and beyond to do what she can to help all. Thank you for everything AMS does for patients and staff. I wouldn't recommend any other Sleep Facility.

While I love Dr. Almasalkhi, American Sleep Medicine not so much. They owe me a refund and I have been trying to get it for 3 months. I have called the billing company 12 times and each time they tell me that someone will call me back that day. Has yet to happen!!! Time for the next step.

I have been a patient since 2016 and somehow I am now a patient of, Norton Pulmonary group. I just found this out, as I called, American Sleep to inquire about a prescription my supply company is trying to get updated with my correct machine pressure. I’ve not had any good experiences with this office since my sleep study- but stayed with them because I didn’t want to go through another sleep study. The staff has always been rude and snarky. I am actually quite thankful that they sent my patient file with, Dr. Khan @ Norton Pulmonary! I already spoke to a VERY nice lady that answered their phones and she was BEYOND helpful.Don’t wast your money nor your time at, American Sleep. They definitely don’t have good bedside manners, and obviously they will not inform you of any changes that would affect your supply refills, etc.I hope this helps at least one person- because it’s a travesty when you can’t get good healthcare anymore.

If I could give them ZERO stars I would! Such a scam! First, this place is located in a dingy basement of a building. SECOND, they have like 0 customer service skills. ZERO. As SOON as we recieved our stack of papers to fill out after waiting a bit to even be acknowledged (it was 3 people from our family there to be seen) the weird acting nurse lady came out 5 times from the back (2 mins a part) asking if we are done. Really?! We have 20 pages a piece to fill outShe NEVER told us who she was or even greeted us! THEN, they want to charge you an arm and leg WITH INSURANCE to do the sleep study in their CREEPY office! I got a $75 NO SHOW fee for something I SAID UP FRONT I WAS NOT GOING TO bc it was too expensive and the manger, Theresa, was so rude and hell bent on not taking the fee off. She agreed that I would need to take her to court over the $75 FRAUDULENT charge! PLEASE be careful if you must go there. I would not send my worst enemy to that place!

To be honest, I first came to this place about 10 years ago and after my original sleep study and getting my CPAP, I didn't come back (mostly because I didn't know that regular appointments were an expectation), but also because the doctor back this was a bit rude...When my CPAP machine crapped out on me recently (10 years isn't a bad run I guess), I returned and have gotten nothing my exception care. Diane is always super helpful and receptive to my needs whenever I call the office and Dr. A is quick and responsive.The reason I am most grateful is because when I had COVID in early December and was anxious about possible breathing issues developing (which they didn't), they were reassuring, educated me on issues related to my health, COVID, sleep apnea, etc, and adjusted my pressure to a range that gave me peace of mind and much better sleep than the nights prior to making the call.

I was so nervous about doing a sleep study. However, the entire experience was professional, and I was at ease. The staff are friendly and quick to answer my questions. Shout out to Diane for going above and beyond.

The nurse I worked with the night of my study was excellent. The doctor really seemed like he could care less and just had to go through the motions. I was not informed that the doctor bull separately or given any costs for that and weeks later all the sudden a bill shows up for the "services" from the doctor. $240 for the ten min total the doctor actually spent with me. This place is scamming people. Don't go here. Ask for a referral elsewhere.

If you don't do the sleep study, then you can't get supplies. When I do decide, I want come back here. Because I don't know, what a face mask and filters have to do with the study, since I'm already on the CPAP.

My son did a sleep study there, they confirmed he had sleep apnea. Went back to get fitted for the mask/ machine. This was all first part of December. I’ve tried calling several times to to see if they had the orders put in to get him the machine. It’s now middle of January and still no solution. Yet called again today to be told the same as all the others we will have to call you back. Would not recommend. Very disappointed!

***DO NOT RECOMMEND. PLEASE CONSIDER SOMEWHERE ELSE***I feel like someone has fooled me. Not because of the results of my study, but because of the process. The cost and expenses were not clear upfront. As well as where I get the equipment from wasn't explained to me, but I was forced to make a decision the night of my study. My brother-in-law had a better and a more engaging experience elsewhere.The doctor was nice, but is a separate entity to American Sleep Medicine. Be prepared to be billed over and over again from multiple places. The receptionist was pushy about an appointment without allowing me time to think over the cost. The total cost and expectations of cost was not explained to me. They are not transparent with what is going on and when I called to discuss my concerns one person continued to speak over me and of the THREE times I I have requested I have yet to receive a call back.