Norton Community Medical Associates - Fern Creek's Online Review Report Card

Aweful place the receptionist can barely even do her job and is very rude and disrespectful. I called because they didnt tell me the medcine they gave me wasnt good with my stomach medcine and Dr. Lloyd Miller called me back he was very rude and told me he didnt wanna see me anymore. This geriatric quack needs to retire and do us all a favor. This place is a joke of a doctors office.

Great Friendly People & Great Location 🌸💗💗

I see Christina Higdon. Most of the time I stick with the little clinic when I need to see the dr because I’ve never felt like this office actually cares about what’s going on. I’ve been taking my depression/anxiety medicine every day. I was supposed to have it refilled on 3/5/21, well the 5th comes & goes & the pharmacy says my dr hasn’t filled it yet. So I message Christina Higdon who informs me that she hasn’t filled it since 9/19 & I need to come in for an office visit to have it filled.... mind you I’ve now stopped taking my depression & anxiety meds cold Turkey, I correct her & say I’ve been getting it filled every month by HER, you can contact the pharmacy and they will even tell you that & I attached screen shots of where it’s been filled every month without fail. She then proceeds to tell me she won’t refill it until I’m seen in the office.. again any medical professional knows how dangerous it is to just stop a medicine like that so it really blew my mind she absolutely didn’t care about what would happen with me just stopping it. So I made an appointment for 3/11/21 which is today. This morning I realized that my appointment had been canceled by Christina. it’s now been 7 days I’ve been off my anxiety & depression medicine I have taken every day for quite some time when it’s a black box label medicine that you are not supposed to just stop. She won’t refill my medicine, has now canceled my appt to refill it & won’t reply to my messages or call me back. Idk if she’s mad I corrected her & said I was afraid to be off of it that long or if she’s just really that heartless & impersonal or what but I don’t think this is ok for a medical professional to do to say the least especially knowing what would happen stopping it like that. I don’t know if I feel comfortable returning to her after doing this or if I feel comfortable continuing to trust this office with my health, but I do know I will be reporting Mrs. Higdon and this office because it’s extremely dangerous what they’re doing.

I went in with my wife for a 1pm app.and they said they could not find an app. For her so they went and ask her doctor if he would see her..came back about 5 minutes later and was told the doctor did not have time to see her..We had an app. But thet just flat out lied to us...I would not take a sick animal to this poorly run place.....I ask if they were taking new patients and was told they haven't taken new patients in 5 years.....They are just weeding out people on Medicare and taking people that their insurance pays them more...This place should be ashamed of the way they operate ..

No Stars!!Doctor Laura Yeager and the staff of Norton health are very cowardly and unprofessional. Shannon one of the staff called me at 4:50pm to cancel my appointment that I needed for my personal health this appointment was a easy fix but also complicated (life and death) the way I was treated, I was just an appointment to cancel at any give moment.Shannon, staffer called me and deceived me out of my appointment. She never cancelled me, she told me she would contact doc Laura Yeager and let me know how to move forward. (Let me stop here) why would you call someone after hours to try and cancel their appointment???? I never received a call or an update on “My Norton chart”. So the next day I went to my appointment, and checked in, just to hear the staff say you do not have an appointment. When I was transferred to Shannon she acted as if she didn’t know me and fumbled over my name multiple times. Until I had enough and said Shannon this is the guy you spoke to yesterday. Then she laughed it off and said oh then got my name right. (Not sure why she was nervous fumbling over my name I’ve been a long time patient)Mind you I’ve been at this appointment (outside) for 15 mins since 10:40am it’s 11:05 am my appointment was at 11:00am.While talking to Shannon for 10mins, she stated that she would call me back so i could be seen. That never happened now 11:30 am I go inside because at this point I’m wasting of my gas by waiting out in the cold and pouring rain.I was greeted by a staffer dressed in a buzz light year costume. I told her about the situation and she left to ask Management a question which took another half an hour. By which the staffer(buzz light year) never came back to update me. (Very poor customer service) “Gloria M manager” (is what she called herself) finally came trying to control the situation as if it got out of control. She never asked about what was wrong she came with an attitude that was very unpleasant. I never seen the doctor but Miraculously they found a spot for me the next day. I declined the appointment and ask if the doctor could just hear me out and send my prescription to the local “Walgreens” after an hour of back and forth and the office trying to prove points they finally sent out Laura Yeagers Nurse. She heard my need and fixed the situation in 2mins. After I explained to the manager and the office. That when a patient is in need all we ask is for you to listen with concern, and not with attitudes!The moral of the story is let’s treat patients with more care and respect. Doctor Yeager you lost a patient and I’m glad it’s only my service and not a life!!Do better! #Nortonhealth #NortonLauraYeager #Nortondonttreatwithcare

Only leaving one cause I can’t leave zero. Service is trash.

Dr Miller is amazing. Couldn’t ask for a better Dr..

just know when you call this office . your talking to a call center not any one in the office.

If I could give no stars I would and I don’t usually leave a review but feel the need to share the poor customer experience I received. I was placed on hold for 32 mins with no one ever returning to check on me. I normally would not stay on hold that long but at that point I wanted to see if they would ever answer. When they finally answered, the woman already seemed annoyed and I expressed my long wait and she hung up on me. That was very RUDE and for someone shopping around for a trusting facility I wouldn’t dare go here I would be afraid how they would treat their patients.

So very thankful for Dr. Elramahi as our Doctor. He is so thorough, takes his time with you and it’s so obvious he genuinely cares about his patients. The staff at this place is so friendly, so patient.